Chipotle Mexican Grill

I visited the Poco Chipotle and had a fantastic experience! The team was friendly and efficient, the ingredients felt fresh, and my bowl was exactly how I wanted it. Will definitely be coming back.

I’ve been to my fair share of Chipotle’s across the lower mainland, and I have to say the service, food quality, and cleanliness of this location was not only subpar but a genuine food hazard to the general public. I arrived at this location roughly around 5:30pm, and there was little to no food options available. Everything on the food line looked as though it had been sitting out for hours; the sofritas, pinto beans, and sautéed vegetables were left so long that they had started to become caked to the edges of the metal pan. As we went down the line, there was a mess of different food items scattered all over the table, which paired with the poor portions, and customer service doesn’t make me want to come back anytime soon. Even after I had paid for my bowl and was walking out, the place is littered with garbage. Once I got to actually eating my food, the chicken I had was almost ice cold, and the steak was tough, cold and chewy. Even the cheese had dried out and tasted stale due to it being left out seemingly all day. I love chipotle, but when the place looks like a litter box it really doesn’t sell me on getting any extra guac… Avoid at all costs!

I paid $20 for 3 soaked tortillas (that i had to dig for). Like it couldn’t have been in the foil for more than 5 minutes. Each soggy tortilla had vastly different amounts of filling in them, all thrown together, and nearly 50% of everything was guac... Couldn’t finish it because it was a disgusting mush. Like if you’re gonna do me dirty like this you can slide me at least one napkin

The honey chicken burrito was delicious and stuffed very well with plenty of ingredients making it nice and filling. Good option to get your veggies and beans in. Love how you can customize toppings to your liking. The chicken and steak bowls were tasty too. The guacamole and chips were okay, their guacamole was on the saltier side. Doesn’t leave you feeling heavy after eating it.

Ordered online. Went to the pick up window to pick up my order. Packaging was poorly done, to a point where it looked disgusting when I got home. Specifically, the quesadillas, used to be put into a package that separated the sauces from the quesadillas, but last night, they were simply thrown into a container that is used for bowls. Everything else was put together quite poorly and sloppily. We've ordered from this location and was done quite well. Looks like new staff in place now and just very poor quality of work.

It was my first time eating the food, but it was very delicious for me. The staff was kind and the service was good😋😋🫶

Just had the worst customer service experience at the Port Coquitlam Chipotle. It’s May 2nd 2025 at 5:15pm. We go to Chipotle because it is fast. There are SIX employees working behind the counter. I get up to the order area. The following items are all empty: white rice, brown rice, plant-based crumble, and grilled veggies. I am a vegetarian so they tell me they need to make more plant-based protein. Seven minutes later, they rush through making my bowl, it is only half the size of the bowl they made for another customer in front of me, so they dump rice on top of it to fill it up. I asked for guacamole, and the amount was, again, much smaller in size to the guacamole on the bowl for the customer in front of me. I had now been there for over ten minutes, and they run our order through. After all this, they still charged me the $3 for guacamole. Absolutely abhorrent service and management. I will not be going back to this Chipotle again.

The people working are always nice I wish they cored the tomatoes in the Fresh Tomato salsa

Had Chipotle for the first time ever today. Got in on Door Dash. Chicken Power bowl and a side of chips and what might have been salsa or pico? EVERYTHING tasted like salt. I mean so much salt it was not palatable. The chips were so stale they were bendable.......old and possibly exposed to moisture? Absolutely stale. The amount of salt in this food is over the top. Maybe a mistake? I sure hope so but we will NEVER eat from Chipotle again.

food is very fresh and the service was exceptional. burrito was very wet though (a little off putting)

on our visit to chipotle there were many problems with both service and food, first off well ordering they mixed up my friends burrito up with mine, then both the cash and card machine were not functional and we were forced to wait upwards of 8 minutes just to pay for our food, after requesting compensation for the wait we received a small bag of extremely stale and unsalted chips, and as my friend ate my burrito that had been mixed up it fell apart immediately and the employees clearly lacked experience in these situations, not to mention the lack of straws and lack of cleanliness in the establishment. i will not be returning 1 star.

We just bought 4 burrito bowls from Chipotle in Port Coquitlam. When we got home and opened them, 3 bowls were only half full and the 4th was only 75% full at best. We were very disappointed to say the least. And it didn't make sense to drive back to the shop to make a case. Compared to their location in Surrey it's a huge difference. Maybe the owner at PoCo is trying to maximize their profit at customer's expense? I don't think we'll go back to this location.