Chipotle Mexican Grill

I’ve been to my fair share of Chipotle’s across the lower mainland, and I have to say the service, food quality, and cleanliness of this location was not only subpar but a genuine food hazard to the general public. I arrived at this location roughly around 5:30pm, and there was little to no food options available. Everything on the food line looked as though it had been sitting out for hours; the sofritas, pinto beans, and sautéed vegetables were left so long that they had started to become caked to the edges of the metal pan. As we went down the line, there was a mess of different food items scattered all over the table, which paired with the poor portions, and customer service doesn’t make me want to come back anytime soon. Even after I had paid for my bowl and was walking out, the place is littered with garbage. Once I got to actually eating my food, the chicken I had was almost ice cold, and the steak was tough, cold and chewy. Even the cheese had dried out and tasted stale due to it being left out seemingly all day. I love chipotle, but when the place looks like a litter box it really doesn’t sell me on getting any extra guac… Avoid at all costs!

Advertised vs. Reality. This is crazy work the bowl is literally half full. Also workers forgot to give me my drink so I drove back to get it.

I paid $20 for 3 soaked tortillas (that i had to dig for). Like it couldn’t have been in the foil for more than 5 minutes. Each soggy tortilla had vastly different amounts of filling in them, all thrown together, and nearly 50% of everything was guac... Couldn’t finish it because it was a disgusting mush. Like if you’re gonna do me dirty like this you can slide me at least one napkin

Very disappointing experience. The restaurant was slow, and several basic items were unavailable. There was no brown rice, so I chose white rice, but she barely put a spoonful. When I moved down the line, there were no black beans either. I was told it would “just be a minute,” but after waiting 3–4 minutes they finally had some. There were also no fajita vegetables available, so essentially no vegetables at all. When asked if I wanted sour cream, I clearly said no, yet a dollop was added anyway. When I pointed this out, the staff member started scraping it off instead of remaking the bowl. I asked for a fresh one, and she walked away to ask someone else if it could be remade. At that point, out of frustration, I just left. Poor communication, lack of care, and missing ingredients made this a really unpleasant visit.

Lovepreet is an amazing server. She is very welcoming and actually knows how to give reasonable portions. Would definitely recommend this place to anyone looking for a chipotle branch that makes you feel like you’re getting your moneys worth. Ask for Lovepreet before you make your order! You won’t regret it :)

Always a great experience at this chipotle location! Staff are very friendly and efficient! Love coming back here! Even during busy hours, the line moves fast and everyone stays positive!

The honey chicken burrito was delicious and stuffed very well with plenty of ingredients making it nice and filling. Good option to get your veggies and beans in. Love how you can customize toppings to your liking. The chicken and steak bowls were tasty too. The guacamole and chips were okay, their guacamole was on the saltier side. Doesn’t leave you feeling heavy after eating it.

This is my favourite fast food place! The food is always delicious and fresh. They also make the food very quickly. It is one of the most affordable fast food as well. Another bonus is that the register does not ask you to add a tip when you pay.

Had Chipotle for the first time ever today. Got in on Door Dash. Chicken Power bowl and a side of chips and what might have been salsa or pico? EVERYTHING tasted like salt. I mean so much salt it was not palatable. The chips were so stale they were bendable.......old and possibly exposed to moisture? Absolutely stale. The amount of salt in this food is over the top. Maybe a mistake? I sure hope so but we will NEVER eat from Chipotle again.

food is very fresh and the service was exceptional. burrito was very wet though (a little off putting)

on our visit to chipotle there were many problems with both service and food, first off well ordering they mixed up my friends burrito up with mine, then both the cash and card machine were not functional and we were forced to wait upwards of 8 minutes just to pay for our food, after requesting compensation for the wait we received a small bag of extremely stale and unsalted chips, and as my friend ate my burrito that had been mixed up it fell apart immediately and the employees clearly lacked experience in these situations, not to mention the lack of straws and lack of cleanliness in the establishment. i will not be returning 1 star.

We just bought 4 burrito bowls from Chipotle in Port Coquitlam. When we got home and opened them, 3 bowls were only half full and the 4th was only 75% full at best. We were very disappointed to say the least. And it didn't make sense to drive back to the shop to make a case. Compared to their location in Surrey it's a huge difference. Maybe the owner at PoCo is trying to maximize their profit at customer's expense? I don't think we'll go back to this location.