Brittany B.
Yelp
No wonder this place has won awards! The quality of their chocolate is fantastic...and y'all know I know my chocolate! I literally visited two days in a row for their Aztec sipping chocolate, because they don't play around when it comes to sipping chocolate. On day two, I left with almost $50 worth of goodies, all consumed within the day because...again...y'all know my sweet tooth!
Among those were a chocolate chip hazelnut cookie, trio with the Aztec (a delightful sipping chocolate steeped with 1:1 oat milk and cinnamon, and finished with their chocolate), Maya (I believe this one is water based), and chocolate mousse (the mousse was the real surprise here, the texture and rich, complex chocolate flavor were to die for). I also grabbed a truffle, and a mocha to go. This is not including the Aztec, Americano, and salted caramel tarte ordered on the first day.
If I'm honest, I was not going to return after day one (no matter how fantastic the product) because service matters.
I'm not sure they see many people like me (I mean, it's Taos, there aren't many of me), or if I rubbed someone the wrong way with my existence, but the service certainly reflected that something was off when it was my turn to order. Instead of being welcomed, I felt the team member helping me intentionally talked at or down to me when ordering. It was a stark contrast compared to how the two ladies before me were treated, and on top of that an immediate shift in behavior from this shop gentleman. This experience is the only reason I'm rating this place any less than 5 stars, and tbh, I almost didn't return. Luckily, the second day brought a much friendlier face (and as a result I spent more of my money satisfying that culinary sweet tooth of mine).
That being said, I hope the gentleman I encountered on my first visit is not the owner (it wasn't Javier so I think not). No matter how amazing the product is, service matters. People matter. Sweet teeth come in all shapes, sizes, ages, and shades. :D.