Chopard Boutique New York

Replacing the battery in my watch is well worth the time it takes to have incredible professionals make sure all my mechanisms are in good shape. Responses from the staff have been consistently pleasant and efficient over the 20 years I have enjoyed my Happy Sport. Fun accessory and good people!

Great Space. The staff are welcoming and passionate about the brand, I look forward to doing business with them very soon

Chopard was very helpful in having my Chopard watch repaired in a timely manner! Communication about the repair was exceptional! The NYC boutique staff were very professional and the best! Thank you, Chopard

We visited the Chopard store around Valentine’s Day to replace the strap on my watch. Fortunately, they had a similar one in stock, so we purchased it on the spot. While there, I noticed a red alligator strap that I really liked and decided to order it as well. The staff took all my information and assured me I’d receive an email when the strap arrived, at which point I could pay for it. I even offered to pay upfront, but they declined. It’s now been over a month and a half, and I’ve received no update, no email, and no strap. Disappointing experience from a brand I expected better service from.

The level of service here is exceptional. Yomari Herrera went above and beyond to help get my watch fixed. She was kind, professional and went above and beyond to help me.

Gabriele was great at helping me procure a new strap for my Pro GMT One Diver. She assisted with another helpful gentleman on the fitting and it is absolutely terrific! She also allowed me to try on the new Alpine Eagle Chronograph and safe to say it was a beautiful watch! I will be back!! Everyone is friendly and enjoys talking about watches. Truly a pleasant experience and I will definitely be paying a visit in the future.

What a fabulous evening at the beautiful Chopard Boutique on 5th Ave in NYC last night. It was an incredible experience to visit with so many friends, old and new, and to listen to the wonderful stories of the legendary Jacky Ickx. It was an evening that I will never forget!

Dropped off watch for service. Both service members were very familiar with not only the current watches, but the past history of Chopard watches. Professional staff appropriate for a luxury brand with no hint of that attitude found in some brands that only care about their biggest customers.