Andrew S.
Yelp
This is a amazing salad bar without a doubt, but today I have been given a customer service that is a little disappointing. I ordered one of the salad from the newer menu and I do not think I was given the proper ingredients. The salad ingredients were cauliflower rice, spicy sesame cucumber, purple cabbage, Asian pear, spinach, rainbow carrots, crispy shallot, braised beef, and topped with spicy gochujang sauce and kimchi vinaigrette. I was not given the proper rice that I have asked for and I also asked for cilantro, but the person that was preparing my order totally ignored it. I also asked for kimchi vinaigrette and also it was not given. I guess he didn't know what he was doing.
The part that ruined the experience was the customer service. To remind you, this was not the first time that I picked up my order from this location. He literally handed me my order without it being bagged and had me bag it myself, which does not make any sense, especially during the pandemic.
I will give this spot another chance but a note to the person that was preparing my order. If you do not want to work, give proper customer service, and take precautions during the pandemic, just stay home. You packed everyone else's food in a bag but mine and makes me want to believe that you are discriminating me for being Asian.
I am not angry at you, nor do I hate you, but I would like to be treated like the rest of the customers that come here. To management, you need to monitor your employees.
Update.
I am giving this place a 0 star now. I tried being patient and give this location another chance. I ordered for a curbside drop off order around 1:55pm on October 15 and sat in the car till 2:30pm. The order was ready at 2:14pm. I literally had to go in to get my food. I talked with the manager and he said the order was not there. I showed him my receipt and the manager went looking for my order. The food was just sitting there and nobody bothered to check. Everyone else that was waiting for curbside that came after me got their order. I will no longer be supporting this company, ever again.