John I.
Yelp
My partner and I had been wanting to try this place for a while, as it always looks so cute and cozy from the outside. So when we finally had a free evening to try it out, we were very excited. Unfortunately, it ended up being a pretty disappointing experience.
We walked in on a Friday at around 8, and the restaurant was very full. It's hard to tell from the street, but it's actually much larger inside than it appears - however, we later heard they overbooked their max capacity for the evening, and I think that was the cause of our issues for the night.
We waited about 15 minutes before anyone even came up to us. Then it was another 15 until we were seated... Another 10 until a waitress came up to us... Ultimately, our appetizers didn't arrive until over an hour after we were seated, and our mains came about an hour after that.
I will say, when the appetizers did arrive, they were pretty tasty. We ordered the baked brie and French onion soup - the French onion soup was pretty good, but the baked brie was definitely the standout of our Chouchou experience. It had a light, flaky exterior, with warm, flavorful brie melted perfectly throughout the middle.
For mains, we got the filet mignon and the burger. My filet was good and cooked perfectly medium rare, but it was a bit bland in flavor and required some extra salt and pepper to help it along. The burger, though, was disappointing - it was dry and quite overcooked, and lacked any real flavor. We got the molten lava cake for dessert, which was tasty and probably our second favorite item next to the baked brie.
While our waitress was kind and clearly doing her best, our experience was pretty significantly hampered by the excruciatingly long waits. Many other tables around us expressed similar disappointment, and several of them ended up asking for their food to be cancelled or made to-go due to the long wait. The fact that both our entrees were also average to subpar didn't help.
I'm hoping we just caught Chouchou on a particularly busy night... But regardless, I think it'd be great if they're able to sort out their staffing and booking situation to avoid similar experiences. Would love to be able to come back and have a better experience in the future!