De B.
Yelp
The food is amazing, if you can stay up long enough for it to come out of the kitchen!!
This was my 4th time coming here. The first time, I had an issue with missing a considerable portion of my takeout order. That was red flag number one. We returned on a few more occasions and only got drinks.
On this occasion, I arrived with a party of 4 at 10pm to this not so crowded venue. Put our drink order in and waited 1/2 hour for them to come out and to subsequently be able to place our order for entrees. After about an hour wait, 3 of the four dishes came out. We were told the last dish was on its way multiple times before it finally arrived...along with our bill. It had been an entire additional hour before the last dish came from the kitchen. I told the server that it wasn't even worth bringing out at this point because our evening was over. The clock had struck an entire new day as it was about 12:15 am at this point, and everyone at my table was falling asleep. I asked if he could comp our bill for the extensive wait time, and was told no. He informed me that he couldn't do anything. I asked if there was a manager on duty, and he said I could speak with the owner. I waited about ANOTHER 5 minutes and our server came back and stated the owner said it was nothing they could do about it. I asked why he didn't come to our table to talk to me and was told that he wouldn't. What type of establishment is this??
He told me that I could go and talk to him myself, so I left my table to go speak to the owner of the restaurant, who was literally 10 feet behind our table at the bar. When I spoke to him, it was clear that he and the server were not on the same page because he gave me a completely different story. He mentioned the last dish takes more time. But an entire two hours??? This was a seafood dish with salmon and scallops. I don't know of any recipes for these ingredients that takes two hours to make!
Regardless, I explained that if this was mentioned when I ordered, I would have opted for something else.
So to sum it up, they took over two hours to prepare and bring out one of the dishes we ordered. They brought it out after everyone else at the table had finished eating. The server ended up boxing it up and bringing it out with our bill. They refused to comp me for it. I told them I didn't want it and they politely took it back (boxed and all) and removed it from my bill.
I understand this is a small business whose owners are not originally from the Americas. Regardless, this is not how customer service works here. The lack of consideration for the experience had here is unacceptable, and the resolution was ridiculous. I wouldn't dream of coming back to this place, and would warn any would be diners to avoid at all costs. There are far more establishments in the area where they leadership actually cares about their patrons experience.
