Alan H
Google
I really want to love Choux. I’ve been a few times over the past few years, but my last two experiences really were a let down. Choux is a small bakery in San Francisco with a single storefront. They specialize in “choux au craquelin”, but also offer other pastries and pâte de fruits.
The cream puffs are unique. The flavors are fairly traditional. They offer a lot of filling. Compared to competitors Choux does not fill to order. My cream puffs tasted great the same day purchased. But the morning after they were soggy and lacked the same depth of flavor. The price is high for what you get. If they were the same price and 50% bigger I’d be happy.
My biggest complaint is the service. Over the past few months during the pandemic I stopped in as their door was open, social media said open, and website said open. When I asked one of the workers if I could order they said they were closed. Mind you it was midday. When I reached out online, they told me they are only open for a few hours on the weekend.
My most recent visit last week the store front looked disheveled and a mess. They are not allowing employees to walk inside. Though mind you going inside would only be a couple feet until you reached a counter. The display looked nothing like the pictures. Cream puffs were tossed on a sheet pan and put into the display case. Looking around the bakery it looked disorganized. Yes, it’s a working bakery, but even working bakeries can be clean.
The service was mediocre. I asked what flavors they had today. And was told “lemon, chocolate, vanilla, pistachio”. No descriptive words, no “with a candied hazelnut garnish”, and no mention of anything they were making that would be out soon. When asked about pate a fruits she pulled down a glass jar that was hidden away and said “oh yeah I guess we have these”. No label, no date, no sticker on the bag, etc. I ended up ordering a couple cream puffs. The cashier seemed out off since I wouldn’t but 4 so they wouldn’t move in the box.
I just don’t think Choux cares.