janie c.
Yelp
Will start by saying that we were very happy with the food here. Everything is made to order and made from scratch. Before you read further, in spite of everything, we will come back because the food was really THAT GOOD! Really good!
Our sandwiches and chowder were fresh and delicious. Portion was significant - no complaints there.
Here come the challenges:
- One person was doing all of the wait service, phone and carry outs. He was very nice and was working very hard, but it was at the expense of the quality of service. To emphasize, not his fault. They had a full restaurant and were just understaffed.
- Ordered quickly, but then food took 45 minutes to be served. Delicious and worth the wait, but 45 minutes is a long time for cold sandwiches!
- We felt uncomfortable asking for anything because our server was so busy. Our table was not wiped down when we sat down, so we wiped it ourselves. No silverware at first. One napkin for two people. Room temperature water, no ice. No status such as "your order is coming soon." We should have spoken up, but he was handling so many other things.
- One would argue that we deserved this lukewarm experience, since we came at the lunch rush, so we will only blame ourselves for coming to lunch at lunch time. Next time, we will arrive expecting that it could be a long-ish wait for the food.
We will be back, however, because again, the food was superb and maybe next time, they won't be so short staffed.