Stella G.
Google
Ok.I have to write review cause I was so mad after the incident that happened today.Starting from that this location is cheap some of the machines are already 15years and older ,some of them not working and still they are charging you ...I have a bronze membership which I got recently for my kids.And we used to love this place 10 year ago,it was busy,but my daughtet loves to come here,now they are coming with her brother../Last time the blond bob hair hispanic lady,told me,it was our first visit after getting our memebership,she told me I uave to have a card to add my bonus 40 points,and if I want extra I meed to pay 2$...What??In the site it says first time biyers can have least 6 free card to share..And ahe was asking me 2$...And Christine the other young lady,ahe helped us to figure it out ,and she was awesome with her customer service skills, she was so nice and manage to help everyone.Thank you Christine(I am not sure spelling of her name)But 5 star for her.And today we came,I ordered salad bar,and 19.99 $ plate with wings and fries,chees bread but double which cost me with my 20% about 37.$I didn't know that they supposed to give me special white plate for it and wristband.I went back to ask for a wristband ...and went to get some salad staff.And the lady with purplish hair came begind the bar and asking me I should have white plate,mind you it's not my responsibility ,they ahould give me,I showed her my wristband and said isn't that enough??But I went back again wait 10 min in the line to get the whit plate for salad,that they supposed to give me with my order,good that I had my receipt,to show them... And it was already closing time I had aome staff left,went to get to go plate,and coming back voila ,my plate with our drink cups and salad are gone,it was full...It took me 2min to come back. And I asked the guy ,skinny tall with black hair and Mustache ,he is like I don't know what happened and sarcastic laughing and lying on my face...But I new it was him...What a shame and treat to a customer who's business is giving a job and paycheck to them../Why you are taking our plate that we didn't finish...I paid for it ,which is really expensive BTW. This time I am gonna try the Burbank location,It's far from us but ai hope service os gonna be better .Here they don't know what is the members benefits,the policy, and no any customer service skill.ZERO SKILLS.And ZERO for this location.