Chris W.
Yelp
I am the type of buyer who does a ton of research before making a purchase. The bike I decided on, the Marin DSX FS, checked all the boxes. Appropriate price, a versatile bike with good components, and a color and style I liked.
Fortunately for me this is a bike carried by Chuck's Bikes in Morrisville. The bike I bought from Hank at Chuck's Bike's turned out to as perfect for me as I had hoped. But what I wasn't aware of at the time was that this bike purchase turned out to provide me with the best retail experience I've ever had in my 55 years of life.
For Hank, the customer comes first before his own needs. He wants the customer to have a bike that fits right, that is appropriate for the type of riding they will do, and wants that person leaving his shop thinking that everything was done to make him or her happy.
I spent a fair amount of time at Chuck's Bikes the day I purchased. I never felt rushed. I discussed with Hank and his 2 employees the best ways to make the bike fit and work for me. All three were patient, extremely knowledgable and kind.
I couldn't believe how busy this small bike shop was that day. But I can see way. I can totally understand why Chuck's Bikes is the only store I've come across with a 5/5 rating. I think most of us who have shopped there would double that score if we could.
I feel fortunate to have crossed paths with this shop and the good folks who run it. Maybe I did something right that set me on the path to have that interaction.
If you are looking for a bike, make sure it's a brand that Hank carries at his shop. You will thank your lucky stars.