Geena P.
Yelp
This negative review isn't based off their food, it's based off my terrible experience I had with the owner herself the other night. I am new to the area so I actually haven't eaten here yet, but I really did try to. I was searching on Google for a local kbbq because ya know, cravings!! I always like to read reviews first and so I had read a good enough amount of decent reviews (Google) that I decided to give them a shot but honestly too, they were one of the very few places still open. It was July 3rd and I called at 9:20PM; I spoke to a woman, placed a to-go order for 1 Spicy Pork Belly and 1 Beef Bulgogi. Got off the phone, shoot! I forgot to order gyoza! This was totally my fault and maybe this wouldn't have happened if I had remembered, but I called back within a few min to try and add it. I recognized the voice so I knew it was the same person, I explained that I had just placed a to go order with her a few min ago, I apologized because I forgot one thing and asked her if it was too late to add fried potstickers. I said fried potstickers hoping it wouldn't cause any confusion because that's how it's listed online on their seamless menu. She said, uhh? What you want order?? I said I want to add 1 order of fried potstickers to my to go order I just placed and she either didn't get it or couldn't hear since she asked again what I wanted so I repeated what I said but tried to simplify it more. She then said fried something something? I couldn't even tell you what she said but it def wasn't what I was asking for so again said no, fried potstickers. Still not understanding she asked me where are you? I said huh? Where am I? She goes, yeah you come restaurant you order here we no take long you wait. I'm thinking, did I call the wrong place?! I explained everything again- I don't need to go there, I already have an order, I already spoke with you, you took my order for " ", I called to order more because I forgot something. She goes ohh so now, I'm thinking she gets it. I hear her speaking Korean to someone, then comes back "we no have no order for the potsticker you no call here you call wrong restaurant" I said I do not have an order for just potstickers you have my order for " ", I called again to add to my order that you are already making. Still, "we no have no one talk to you I only have 3 server no one say talk to you and me I owner". I'm like I don't know how else to tell you that I just spoke to you, you the owner and you are saying you don't have my order for " "? I don't get it, do you not have any orders? No one placed to go orders tonight?? She then loudly SIGHS all annoyed, of course again but rudely said no no order! I was so irritated going back and forth with her so I told her never mind, forget it since apparently no one spoke to me and no one has my order, that means nobody will be calling to let me know my order is ready because it doesn't exist. All I hear is huff and puff "no" so I hung up. BUT, guess who's calling almost 30 minutes later?? HER!! I answered, I wanted to hear what she had to say.. the SAME lady THE OWNER, "hello when you come? you order ready" I was like what order?! I just spoke to you remember you just said you didn't have my order when I called back to try and add the potstickers, now all of a sudden my order that you said didn't exist is ready?? I thought you said I called the wrong restaurant too? *Crickets* Was and still am mind blown, I don't even understand how. Maybe I'm being harsh but if a customer is on the phone adamantly explaining to you that they placed an order with you specifically, then there has to be some sort of truth to it so take a second to figure it out! Don't be rude just because you think you're absolutely right.
BTW, attached screenshots of my call log... first called/ordered 9:20, called back 9:25 & line was busy, called again 9:26 when this went down, and then incoming 9:52 she called. As you can see, yes I called the correct place.
