Church's Texas Chicken

This particular Church's Chicken sticks out like a sore thumb because of its location. Never knew it had Texas in the name. The food was good and hot. The service was gr8! I really like how the manager came off his break and took over the register with no problem. I hate I didn't get his name. But, I got a good pic of him. At the tyme we came in the crowd of customers grew quickly. The servers or other workers followed his lead with no problems. His coordination was swift, just and on tyme. He stood out and so did his work ethic. The dinning room was clean. They keep the bathroom door locked. Not even paying customers were allowed 2 use it. Now back to the manager. He politely said;"Now that the crowd is gone I'll take my break." The trash cans were over flowing with trash. It really was terrible. Now, as the manager comes out to take his break he notices the over flowing of the trash cans. He dumped each of them before going on break. His dedication and work ethic is the basis for this review. He was greatly appreciated @

Absolutely wonderful experience. Great chicken! Great conversation with the staff. Great customer service. I really enjoyed visiting this Church’s chicken. It was my first time eating here. Come to the Church’s Chicken in West End! Shouts out to Kiaunne, Quin and Michella.

Bug/fly found in my sweet tea. Went for some biscuits and tea and after drinking the tea, I went to chew the ice and looked inside the cup and seen a bug.

I wasn't greeted when I walked in and the cashier overcharged me for my order when all she had to do was charge me for a 3 piece and a extra piece of chicken. Instead, she charged me for 2 thighs and 2 legs, but all individually, including the biscuit. Not to mention that when I attempted to call the store, the number was not in service. I refuse to drive those 2 miles back!!! Idk if they need to change that grease or not, but this isn't the quality food that I expect from Church's. If I could've given zero stars, I would have! I'll be back that way tomorrow and I'll show them the pics of the food and the charges. They're gonna have to fix this mess!!!

On Monday, at around 1:51 PM, I placed an order for the Two-Piece Feast and was assisted by an employee named Michella G. Unfortunately, the service I received was both unprofessional and inaccurate. Before ordering, I asked if there was a $3.99 or $4 two-piece deal available. Michelle told me that there was not. However, her coworker (the young lady working in the drive-thru) immediately stepped in to clarify that the deal was available and that I was referring to the Two-Piece Feast. This showed me that Michella was not properly informed about the menu. Later, when I asked about the spicy sauce I usually request on my chicken, Michella not only shook her head and said she didn’t care about what I had received “the other day,” but also falsely claimed that the sauce was not available. Once again, her coworker corrected her and assisted me politely, confirming the sauce I was asking about. I want to commend the other employee for being polite, knowledgeable, and helpful. However, Michella’s dismissive attitude, misinformation, and unprofessional behavior made the experience very unpleasant. In my opinion, she does not reflect the standard of customer service expected in a front-facing role. I hope this issue will be addressed to ensure that future guests are treated with courtesy and provided with accurate information.

There is nothing like some hot fried chicken! I had a slight wait. It did not feel like long at all. But the server compensated me with extra everyrhing. The service was unexpectedly professional and friendly. Only issue that keeps on living in my head is the rat in the parking lot.

This establishment was terrible. The rude service from one of the employees defined the rest of my experience. I was cursed at by one of the employees and also refused service because I inquired about a special that was offered on the window. Had to wait about another 30 minutes just to receive underseasoned food. While waiting, the first employee I encountered, was in the drive-thru cursing other customers. There was one very nice employee who did assist me and was the only level-headed person upfront. Worst customer service ever.

The food tastes just like they dropped it in grease without any seasoning so I asked and was told they don’t use seasoning. I went to another churches chicken and was told they do. The customer service was terrible I got a 2 piece and she only wanted to give me 1 pack of hot sauce. I definitely wouldn’t recommend this location.