Church's Texas Chicken

1st off was greeted as brother instead of sir by the manger 2nd the entire store was filthy all tables dirty floor dirty trash over flowing. As far as the chicken It was ok clerk ran up the wrong stuff I ordered which cost more had to correct him. My fresh order of fried okra was way over cooked and I ended up throwing it away cause I guess they don't know the difference between perfectly cooked golden brown and Mexican brown 🤷🏼‍♂️

Libby was clean and smelled like fresh chicken was cooked! I was greeted with a smile and happy personality when I got to the counter to order. My tenders were hot fresh and yummy.. the coleslaw was cold and not dry! I definitely recommend stopping by and getting something good to eat here🙂

Bernalillo Churches is the best chicken I've had. It was crispy fresh and hot and it didn't take long to get my order the gravy was hot and the mash potatoes were fresh too. Great job thank you Churches chicken now that's the way food is supposed to be perfect experience.

Wow. We’ve been jipped on the food we ordered. Our Mac and cheese and gravy were not filled all the way. Most church’s chicken I’ve been to fill the containers up, not 2/3 of the way, especially since we made a large family order, we get a small container of gravy and two honey mustard sauce packets. How does that accommodate everyone for a family meal?

We stopped into this place for a quick lunch and experienced some of the best customer service we’ve ever had. Dakota made sure we had everything we needed and more. 10/10 all the way around!

Dakota is the best at customer service his great attitude and personality makes your ordering experience comfortable and easy.He greets you with such enthusiasm it's contagious. He truly is customer Service that's hard to find. Robert who brought us our food greeted us with a smile and was friendly and helpfulThe staff we had today was exceptional and made it a comfotable and happy experience.

Awful waiting times, waited 45 min for a 16-piece meal even though there was no one in line. The cashier and cook were arguing in the back. Don't eat here unless you like waiting for mediocre chicken and poor customer service. I've been here multiple times, and it's always the same thing with items missing and waiting longer for stuff i could have made at home. Just close this location already or hire staff that is aware they have a job.

Abysmal service. Ordered online and upon arrival was told they didn't get the order. After some prodding, they in fact had received the order but hadn't prepared it. Had to wait on the food, was told they were out of fries (seriously?) then got home and discovered we'd been shorted several items.

Self proclaimed chicken hawk here....and required chicken tenders today for a family member. So Bern-town Church's got the nod. 12 Tenders meal with biscuits , fries and slaw was ordered inside the restaurant, not a good vibe inside so i doubt i will do that again, just saying. Glad i was taking the food home , the chicken and fries required an air fryer reheat for "safety sake" ...Food was a bit "pale" But was surprisingly good ....good job on the slaw and the biscuits were sticky -good from the honey If I require chicken tenders again, i will drive thru this Church's....and have an air fryer ready at home too

I can say finally this location is looking up. There was a manager on duty making sure things done right and on time. He made sure my order was taken quickly and it was accurate, sorry but for this location that had been an issue. I hope y stays this way. Inside was clean and music was not blasting. I am glad to say they have made improvements in customer service here. Chicken was okay so I will be back again

I ordered the 5 piece tenders chicken comb on line on Sunday 4/20/25. I was very disappointed with the tenders which were very hard as if they had been sitting under the heat lamp for quite awhile. I ended up throwing them in the trash . I have no opinion on their service since I picked up my order thru the drive up.

I would say I really enjoy churches just other locations not this one . Poor management and they half ass everything here. So many employees quitting and food quality is not that great some days once in a blue moon it's good but overall bad here. Former employee's stated that they serve expired chicken just to get it out n get sales so they won't waste money.

This was our first time at the Bernalillo location & we'd happily stop again. The fries and chicken were freshly made, service was friendly, and the food tasted great! We ordered: spicy chicken sandwich, chicken strips, 3-piece dark meat, fries, and honey biscuits. *Tip: We used a reward from the app for free chicken tenders--don't forget to use those rewards!

I donated $37.00 to this atrocity of a restaurant. I did an app order, and they apparently were out of just about everything so they made it up by throwing random crap in a bag. Food was terrible, no mashed potatoes, 3 containers of gravy, no biscuits. Fries hadn't been made anytime soon. Save yourself your time/money, don't bother with this mess.

The chicken fried steak was your frozen plank of bland crap with the sauce that was equally runny unseasoned and totally inedible I used to go to Churches to get Chicken Livers and Gizzards but I guess they don't serve that here in New Mexico?

we decided to go to this church is because it was closer to our house. What a mistake. They were waiting on the chicken tenders, and the boss was yelling at the guy to hurry up and make them. All of our other food was sitting there waiting for the tenders, so it all came cold, the tenders were barely cooked the was practically rancid and they didn't even give us our biscuits. It would've been nice. They're closer to the house but will never go there again.

The worst Churches Chicken ever! I have tried this place multiple times hoping something will change. Nope! Always out of items, slow and the staff is always high.

Ordered at 7pm and scheduled for pickup at 8:10 and it's 8:20 and my order is not ready they said another 13:00 minutes so what's the point of online ordering is if not going to be ready

Very slow at the drive up window. Usually out of menu items. Once they were out of coke. No joke! Probably no manager on site.

Me and my family stopped here to get some food during our road trip, we got a family meal and were surprised to have multiple trays brought out to us with one of everything on the menu, we got a sample of everything and it all tasted amazing, definitely recommend for everyone!!!

Wow! Best service ever! We have been on the road for a week so we have been trying a few new places. This was one of them. We said this was our first visit to a Church's and they gave us a sample of every item. How fun! Can't wait to go back.

Went to drive thru and asked to wait and it was 5 minutes before they took my order. Ordered 10 piece chickens and thighs and asked for spicy but they don't have any at this location so ordered regular and was told it would be a 15 minute wait at 452pm. Also ordered a 5 piece tender meal and first told out of cold and then she said they did have it and then didn't ask for my side and just assumed I wanted fries even know they have 3 sides to choose from. Pulled up to pay and she handed me a coke with a lot of soda on the outside of the cup and asked if she could clean it and she rolled her eyes. I used to be a restaurant manager for years and the service was subpar and not having chicken ready for supper rush was very weird to have to wait when their was only 1 car in front of me. 30 minutes and I had to go in to get my food.

This place never has enough of their food prepared. They always run out of food and tell you that it'll be another 10-15 minutes before they can fill an order. I would never recommend this place. They are very unprofessional in customer serve. We just left after we were told our order would not be ready at the time of placing our order. Not recommend. I believe the manager and his team need to replaced. Or close the place down and replace it with Popeyes or Caines chicken.

1st time we went to this location they said the wait would be close to an hour because they ran out of chicken so we decided not to get food, the second time we went it took 1hr to get our food, some of the chicken had clearly been out for quite a while, the more freshly cooked chicken was greasy and limp. The sides were tiny and had been out for a while. Biscuits were probably the best. Overall not worth the wait or money. Will not be returning to this location again.

Too bad nobody wants to work at this location. I waited in line at the drive through for over 10 minutes and never even got the order in. In fact, the line never even moved, it just go longer. After a while I decided to go inside the store and try to order. There wasn't a single person in line and I thought that this was the way to go. However, after waiting another 10 minutes with no one acknowledging that I was there, one of the ladies screamed, I'll be with you in a minute, like I was bothering her or something. Seriously, all I wanted to do was buy some lunch. The really funny thing was they had a hand written sign up asking for you to nominate someone for employee of the month. My advice, find somewhere else to eat and save your self the trouble.

I'm posting this review~ after a follow up with the store manager. I have tried to order numerous times over the last couple months in the evening and have repeatedly been told they don't have any biscuits or white meat or chicken strips and last night told no chicken fried steak. ordered chicken strips mashed potatoes and fried okra and extra biscuits and drinks. No napkins tools or sauces...half empty containers of okra and mashed potatoes and chicken strips which looked like shrimp Called and followed up with manager Robert today...and was extremely surprised and impressed with his response. I was told to come back to the store and they'd replace the dinners with what I originally came for at no cost!!! When I came back they prepared it fresh and everything was excellent ...only downfall was o think they forgot the biscuits-but I'll live. I hope Robert is able to fix night crew issues...day crew seems to have it together!!!

Place was dirty! Restrooms trashed, doors with finger prints. Not busy at all at 12:30 Sat. Chicken was hot but no real tatse. Managemet has there work cut out for them at this location. Coke products.

Second time coming here through drive through and was heavily disappointed both times. The first time they said they didn't have any tenders so we ended up leaving. The second time they didn't have any spicy tenders but had original. We ended up ordering the original tender combos. They didn't have fried okra either. We also ordered jalapeño bombers which never made it onto our ticket. Oh well. However, when we pulled up to the window we paid for our meal and was informed they didn't have biscuits ready and we would have to wait 6min. We were instructed to pull forward and wait. We did. 15 min later still no biscuits, so we ended up leaving without them. This experience was such a disappointment because we love churches so much. We paid for the meal and didn't even get what we paid for. It feels like we lost money coming here. We will not be coming back to this location.

This is my first visit to this Church's Chicken. I must have passed the store 50 times since it was built. I believe I have eaten at all the Church's Chicken stores in the Albuquerque area over the past 15 years. Decided to try it this store. My wife went in to get a take-out order. We got the 10 piece Chicken mixed dinner. The Jalapeño Cheese Bombers and Honey-Butter Biscuits were excellent! The Cole Slaw was excellent, and I am not a Cole Slaw fan. The Chicken was very good. It was fresh, still hot when we got home, the pieces were larger than I expected them to be. The meat was completely cooked without any excess grease/oil. I would have preferred the chicken to be crunchier, however it was still very good. We plan on returning to this store.

I have no idea why this store is still in business. Never open and even when they are they refuse to answer their drive through. When they do they don't have anything on the menu. Lose it and save us all some time.

Went through the drive thru and placed my order. I got to the window only to have the woman whose hands were completely covered in flour (I'm guessing that's what that was) open the window and just grunt out the price. Am I to assume she is handling both money AND food. I'm sure that's sanitary. There was no hello, no greeting. I had to then ask if that was my food because there were 3 small containers of food, where I ordered a large. I guess they subbed 3 little for a large? Again, nothing was said. But after I asked I did get a nice grunt "ugh" to confirm that was the food I ordered. I have been to this location before and it just gets worse and worse. Who is managing these ppl?

I've tried coming to church's twice in the past week and every time I go they tell me there's no chicken! They say "welcome to church's, it's a 45 minute wait for chicken. Is that okay?" Ugh, so disappointing!

The worst experience of my drive through life. Took 30 minutes from the time I ordered to get my 2entrees. There were only two cars in front of me at 7:25 pm on a Friday night, 6/12. To top it off once I got home the chicken had obviously been sitting for more than hour as it was dry and burned. I waited by the window for 10 minutes and they almost forgot my drinks. My drink tasted like it had cleaning fluid in it. The worst during the 10 minutes I waited they yelled at each other inside the restaurant angrily. I will never go back to this Church's and would not recommend anyone going.

This was the worst example of customer service and fast food I've ever had. Ordered fish platter and shrimp platter. First there is no listing with price for either of these items anywhere inside. Receipt said "drink". When I asked for cups was told they weren't included. Showed receipt - they didn't care. Great customer service. Neither myself or my husband could eat the food. It was awful. Threw both away. What a waste of money. Won't ever return.

We ordered chicken at the drive-thru yesterday, and everything was great. The chicken was hot and delicious, the wait in line and the pick-up window was about 10 min., but it was right at 5:30, and there were four cars at the order box ahead of us. Less than 10 min. wioud have been nice, but all in all, it wasn't bad. The three of us ate our fill, had food left over, and it was all for less than $25, even with the extra sides we ordered. Reading the other, negative reviews, I can only assume that they've been able to turn this place around, becuase I'd go there again in a heartbeat.

I have been to this church's 4 times. The first 3 the chicken was under cooked. So I haven't been back for about a year. I recently saw the new ads for " the chicken and shrimp platters " and decided I would get lunch for me and my 90 year old neighbor. The food was terrible. I would be ashamed and embarrased to serve food like this to people. The communication with the employees was very poor. The wait time in the drive thru was long ( i was the only one in line ). They need a major overhaul from top to bottom. Not real sure how places like this, stay in business. If I could give less than 1 star, I would

I really wish, as so many others have said, I could give this horrible excuse fur a food outlet less than one star. We stopped recently on a Friday late afternoon and a good portion of the menu was unavailable. The time it took to get waited on was excessive to say the least, and getting food after we ordered, forget about it. The chicken was so bad it made us sick for at least two days. So, steer clear! And, complaining to "corporate" isn't worth the time it takes you to type it in.

During the last 3 visits to Church's in Bernalillo, NM the service has been really terrible. 1st visit they messed up my order and argued with me that they were right. 2nd visit, I was told that it would be 45 minutes before any chicken would be ready. The warming tray was full, but I was told it was already sold, we went to KFC instead. 3rd visit was today. I went with 2 friends and we all ordered the same $5.00 special. We each were charged three different amounts. When I took the receipts back to the cashier she said it was because our drinks were each different. Really? Coke is more expensive than Sprite? Plus they were totally out of change and could not access the safe, so everyone had to pay with a credit card (our orders were small). The customer ahead of us asked the worker on the register if she was new because she kept ringing up his order wrong. Her answer "No, I have been here 5 years" This place needs to hire a good manager. I will not be back.

Just left this place extremely dissatisfied!!! I have never had church's chicken before and i was excited for it. Upon arrival there were three people behind the counter. Two customers in the lobby and I noticed one car in the drive through. I stood at the counter for 15 minutes before the one employee finally greeted us and asked what we wanted. I started to tell him my order and he walked away. By this point i was getting heated and after waiting another 2 minutes for him to come back, I decided to take my business elsewhere. I am now at Subway getting my family sandwiches and I am going to have Taco Bell because they usually have great service.

Worst Church's location I've EVER visited. I've only been there twice and the first time they took so long at the drive trough that I went in and ordered. They were SO disorganized, none of the employees knew what they were doing and the manager was yelling at them. After witnessing all that they still took 20 minutes to get my food out to me. Tonight I went back again thinking it can't genuinely be that bad all the time. BOY WAS I WRONG. I was in the drive through like for 15 mins before the guy behind me got out and informed me he called to se what was going on and they told him they're "slammed" (obviously, it's a Friday night after work) not only did they use that excuse they also said they were out of mashed corn, okra, mashed potatoes, AND biscuits. Extremely mismanaged location, I will be going to the KFC down the street.

I went a few months ago and I had to repeat the order many times. One combo and 2 sides (small order). She didn't understand. Then the manager came and she took the order. I tried again today. The was a sign torn off. I had to get out of the car to read it and see the machine was broken. I drove to the window like the torn sign said and they never came to the window. Four cars left while I was waiting. I eventually drove off too. Another sign at the window said they are out of fries, corn and fried okra. Place is falling apart.

Worst customer service anywhere. They are always out of chicken, no coleslaw and get your order wrong. Then play the victim when one asks for a correction. DO NOT WASTE YOUR MONEY HERE.

Check your order if you go through drive thru....today counts as the fifth visit to this restaurant and something was forgotten on my order. We have had to make two trips each time. The supervisor/manager does attempt to make it right which is the reason for the additional star.

Food is great. Service needs more attention. Its 6pm dinner rush. The only soda machine is out of order. I had to wait 30 minutes for the kind of chicken I wanted. Several people in store waiting. Drive through waiting. It took two crew and manager to help resolve an order problem. Come on crew help this manager.

OMG! A year ago it was always the best!! Went today and service was friendly. Food was disgusting and took 20 minutes, must have been taking so long to pull it out of trash bins. To top it all off they got my order wrong and overcharged me. Hint hint, if I pay for "all white meat" that doesn't means thighs. That's why I'm willing to pay more. I will and recommend driving down the road to KFC or grocery store next time. Customers shouldn't suffer for higher profits and cheaper products

There is a new Church's Chicken in Bernalillo - yay! Right? Not so much... I went there shortly after they opened to try their food (I'd never been to Church's before). I'll start by saying that the chicken and sides were fantastic - fresh, still hot by the time I got them home - I have few complaints about the food (except the fries were mushy and not crispy). It's the customer service I received. Twice! I had ordered the 20 piece strip meal. The price for this meal, on the menu, was $32.99. When I looked at my receipt, I saw that it had actually rung up at $33.99. Now I know it's only a dollar difference, but I thought they might like to know that their menu and register prices are off. They were new, and I know mistakes can happen. So I pointed it out to the cashier. It went something like this: Me: "I'm not sure why, but my meal rang up at a dollar more than the posted price." Her: "What do you mean?" Me: "You charged me $33.99, but the menu says $32.99." She turned, looked up at the menu price, then at my receipt, then put her hand out for my credit card and said, "Well, that's the right price." Me: "What is the right price?" Her: "Whatever your receipt says. It's only a dollar." Hmmmm...only a dollar? Okay. Whatever. I was in a hurry, there were 3 people behind me in line, and I just wanted to get out of there. Fast forward to this past Thursday night. Again, I decided to stop to pick up dinner again. Again, I went inside and placed an identical order. Only this time, I wanted the fries well done. Me: "Could I get the fries well done, please." Her (might even be the same "her" as the first visit): "Okay." Me: "Do you need to tell the cook?" (I only asked because she had been hollering our order back to him, item by item, as I placed it. While still facing me. 'EIGHT SPICY STRIPS'...'TWO LARGE FRIES'...) Her: "No, there will be fresh ones up by the time your chicken is done." Me: "They will be well done?" Her: "Uh-huh." Me: "All of your fries are well done?" Her: "Uh-huh." Me: "I'd like them more done than your normal fries, please." (Which earned me an eye-roll worthy of any teenage girl.) So she walked to the back counter, got the attention of the cook, pointed to my order on the monitor, and said "This lady wants her fries well done, I guess." This lady? Anyway, the cashier rings up my order, and it rings up at, you guessed it, $33.99. So I checked the menu again and it still says $32.99. Note to self: Pick your battles, pick your battles! Me: "You overcharged me by a dollar." Her: "Why?" Note to self: Keep your sarcastic answer to yourself. Me: "I would like to pay the posted price." Her: "I don't know how to do that." Me: "Is there a manager on duty?" Her: "Yeah." And she glanced at a woman running the drive-thru, who happened to look up right then. Manager: "What's the problem?" The cashier explained about the price difference by saying "This lady (seriously?) is complaining about the price difference between the menu and her receipt and is only a dollar different and she wants to pay the lower price." Which earned me ANOTHER eye-roll, but this time it was from the MANAGER! But, when she saw that I was not going to just go away, she came over and looked at the register and said, to the cashier, "Did you already hit the #!@$ button?" (I couldn't understand what button she asked about.) Cashier: "Yeah." Manager: (Keep in mind that they are standing right in front of me) "Just give her the dollar she's complaining about out of the till and I'll put one back in there after SHE leaves." And, walking away, adds under her breath, "It's only a dollar!" Only a dollar. I told the manager to keep her dollar. This is not about the stupid dollar. It's the fact that not once, during either visit, did I receive an explanation as to why they can charge more than their posted prices. I never received an apology. I was made fun of, between employees, right in front of my face. Flat-out fact - I was bullied! They had two weeks between my visits to fix the register (or the menu), and didn't. Both times I was made out to be the bad guy...the "lady" who kept complaining about ONE DOLLAR. So, even though I happen to love their chicken, I will not be returning to this store. I can get treated like crap lots of places...for less than $33.99.

I went during lunch time and got hard old biscuits and over staged food not anywhere close to fresh

This is the worst location ever. I have come to this location at least 10 times and they never have enough food ready. Whenever I have ordered I have had to wait at least 15 minutes for them to cook chicken or sides. Yesterday I asked for wings and was told there would b a 30 minute wait. When I complained about the wait time the manager threatened to call the police on me and asked why I was still there if I didn't want to wait? I was trying to decide if I wanted to wait 30 minutes or not. I left empty handed. Came back the next day and employee at window said she couldn't hear me so I raised my voice so she could hear me and she told me not to yell at her! This is the worst place. Very unorganized, always either completely out of food or u must wait an unusually long time for it. Plus employees and managers are extremely rude. I asked for number to corporate and was told they only have district managers and the employee then rudely disappeared from sight in order not to address the issue.

A new location here in Bernalillo so great and the best thing is, the chicken taste so good and the service so friendly and good over here.

Rude management. Got home to find wrong order in bag. Called and management was rude and said 'that was what was ordered" and refused to correct their error. On top of that the Chicken was old and biscuits dried out. Been to many Church's over the years but no mas.

I love churches chicken ..but this is my new joint..food is hottt fast and cooked right..the service is nice too..recomend the wings..there crunchy and cheaper then other places..and i prefer there biscuits over popeys