Chris B.
Yelp
This place was so disappointing. I've only eaten out twice in 2020, and only to this restaurant. 2nd time, I wish I hadn't. Nov 30, 2020 I traveled about 12 hours from Tulsa OK. I should haven landed at 5 p.m. at DCA, but was delayed by the airline for 3 hours in Chicago. Thus landed at 8 p.m. I've had a gift card from my birthday in Jan 2020 from Chuy's that I had been waiting to use the entire year. I had thought this would be the perfect time.
Arrived at the restaurant at 8:52 p.m. and they closed at 9. As soon as we walk in, the hostess says the kitchen closes in 7 minutes. I said ok, but we can still order right? She said yes, if you hurry. Sit at the table, and try the menu ap on the table twice. Didn't work on Iphone or Samsung. Waitress comes to the table and says, the kitchen closes in 5 minutes, what do you want to order. I said it would go a lot quicker if you had a menu we could actually look at. She said to use the phone ap. I said we did, twice, and showed her on my phone that it didn't work. She looked for a menu, but couldn't find one. They had no alternative. And it's not my fault their menu ap thing didn't work. I am not their IT person.
I said ok, I'll have the Chili relleno. I've had that before. She said we took that off the menu in March. :-O Wow!!! The one thing I was going to order. So said, how about a Chimichanga. She said ok. The person I was with got a quesadilla. However, ordered the wrong meat because the waitress was rushing us. The chimi was good.
My dinner partner didn't like the quesadilla and said they put the wrong meat. I called the waitress over and said they put the wrong meat. She said you ordered X. The waitress then explained the specificity of the meat. And in fact, my friend ordered the wrong one because we were rushed and the waitress hadn't taken the time to explain the first time. The waitress did nothing to try to fix the situation or replace the meal.
The next day, I was eating the left over at home and discovered a large bone in the Chimi. I could have choked to death. I feel they put it there on purpose because we had come in late.
Personally, I think this restaurant should just shut down. It's obvious the staff would rather not be working. What an awful experience to be made to feel you didn't want our business. Rushing us. Saying multiple times you close in 5 minutes, the kitchen is going to close in 5-7 minutes. If you want to close at 8:30, close at 8:30. But if you are open until 9, serve a customer who comes in before 9 as any other time of day. Especially after traveling 12 hours and using a birthday gift card they had been waiting a year to use.
In VA Beach, I had walked into UNOs 2 minutes before they closed. The manager at the front desk looked at his watch, and then said come on in with a smile and was going to seat us. We had actually just wanted carry out, but they were willing to seat us and treated us as a valued customer.
Chuy's certainly did not. It was obvious they would rather not be there, close, than to have our business. I found it odd, especially in these Covid times, and having been only the 2nd time I had eaten out in a years time. Wish I hadn't chosen this place. Ugh!!!