Stæven F.
Yelp
POOR SERVICE. LOW QUALITY.
After attending a Hispanic Heritage event, several friends and I wanted to continue the theme.
The chips were stale, the margaritas had no tequila in them, and our order was wrong. Mistakes happen, right? Well, I try to be gracious but this sadly isn't the case.
Our server was incredibly inattentive, had to be flagged down, and incredibly unkind. He was ANGRY and acted as if he was bothered by us being there.
When asking about the enchilada suizas, asked if there was rice. "What does the menu say?" Was his response.
Note the menu says rice. We got a plate of enchiladas suizas with only beans. Then were charged for two plates of rice.
The enchiladas had no flavor, were cold, the lettuce was swimming in water on our plates, and to top it off, the server couldn't be bothered to refill waters, remember the cheese dip we ordered then charged us for cheese instead of poblano sauce on our enchiladas.
I also have a service dog. Instead of "is this a service dog?" It was "you can't bring him in here...oh, let's see your certification." Upon explaining yes, this is a service dog, he is trained for......and providing a card which I carry to explain proper ADA treatment and protections were we accommodated.
Over all, I understand people have bad days. Some don't understand ADA accommodations, but not only were we treated rudely, we could barely get service basics, our meals were incorrect, we were charged for items, and upon attempting to communicate kindly about them, we received additional angry responses.
Members of our party are Hispanic. Several also speak Spanish. Even saying "Gracias por el servicio que tengas una gran noche!" was met with disdain.
We consistently were kind the whole evening. If you can't make drinks and meals properly, are unkind to guests who come in an hour before close and are gone by 945, and you can't even refill waters, ask if they want another margaritas or refill of soda, but charge for unlimited refills, let alone serve horrible food, you don't deserve us to return as guests. Ever.