Claudia Lungauer
Google
We had a very disappointing experience at Cinelounge Tiburon. We booked our seats (love seat E5) three weeks in advance, but when we arrived, we discovered that the cinema had switched theaters and our “love seat” was just a single chair. When we pointed it out, we were told to sit in E6 instead. About 10 minutes into the movie, another group showed up with tickets for E6, and after some back and forth, the manager told us we had to leave.
The only options offered were a refund or two separate seats scattered around the theater—completely defeating the purpose of booking early. We chose the refund, but on our way out the manager casually said, “You could still enjoy the movie.” Honestly, that comment was insulting after they had mishandled our reservation so badly.
For a theater that requires reservations weeks in advance, this level of disorganization and customer care is unacceptable. We won’t be coming back.
Edit: This is to address the erroneous response from the business: We paid 40, the confirmation clearly states love seat, and we were refunded 40! Booking number 18878380! See ticket confirmation!