Dr. Reddy ..
Yelp
I have been a customer since the day they opened and lately customer service has brought me disappointment!!
I choose not to post a bad experience on a problem I experienced last weekend but, after today I have decided to bring this up for everyone's attention and maybe the GM for this location if he reads these reviews, maybe he can do some changes, before this theater turns out like all the others in town!
So last week while watching our movie, we experienced a female staff member (M) walking in and out of our movie, walking in front of the screen and up/down the stairs on both sides, every 5-10 minutes. It was pretty disturbing, annoying, irritating and in sane!
In all fairness, I know that's part of their job description but, not to disturb our movie we pay to see! My head was bopping around, along with several others in the theater, which were also complaining about the same thing, this was ridiculous.
The movie was ending and it was the part in "IT" where all the friends are walking down the street together when my phone light turns on. Mind you I'm sitting in the handicap section no one on top can see me or bottom, so I grabbed my phone, to turn it off and the staff member comes up to me and tells me loudly to my hear with a annoying smile " I need you to put your phone away, we have a no phone policy " okay now... I'm all for the no phone policy but, one: the movie was over, two: I was annoyed throughout the whole freaking movie, that we didn't enjoy it! Three: did I complain to management in this 2.5 hour movie about your annoying employee? NO I didn't.
So she brings a manager in the movie to point me out, they both walk away and because I was so irritated I walked up to them both to express my irritation. As everyone is walking out of the movie, their hearing my conversation with Management and people start Whistling and saying thank you we weren't the only ones that felt this way she was so irritating!!!
I understand we're in a time we're we need supervision as some people in the theater can become irritating but, not in this matter. People like me will either one ask for a refund, file a chargeback, or I will ask management to take care of the problem when people become annoying while I'm trying to watch a movie! Everyone should do the same!
What Management should worry about is annoying a aggressive person like this staff member did tonight and there's where a problem will occur. They say "Safety first" not "annoying someone first".
Make some changes and make them quick!!