Katie C.
Yelp
In town for Thanksgiving and staying with family nearby, my boyfriend and I decided to pop by the tasting room the day before Thanksgiving, about 39 minutes before closing. We loved a few of the wines, to our surprise, but were even more impressed with our by-chance chat and time with Ron, the owner and vintner. He was down to earth, engaging, and gave us a smokin deal on a few bottles (which we bought having not tried them). We know our wine and what we like. After trying a bottle and being happily floored, we planned to go back and considered getting a few mixed cases of the '18 SLH Pinot, Mourvèdre, and Sangiovese, and looked forward to chatting with Ron again. We went back on Sunday afternoon and were sad to see he was not there, further understanding he only works on rare occasion when short-staffed or someone calls out etc. Given his warm and welcoming personality, we were further and even more thoroughly disappointed by the attitude of both the females working that day, one of whom is the tasting room manager. They were short, dismissive, and rude. Granted, we had hoped they would honor the same deal Ron had previously offered and though we understood why they couldn't, when we asked them to maybe try and contact him (seeing as how we'd spoken with him just two days prior) they seemed insulted and continued with the curt, attitude-laden responses. We were trying to find a solution and not being rude. They both, manager especially, seemed almost as if she was trying NOT to sell wine. Their behavior knocked down our initially very positive impression of the place and instead of trying to find a way to middle ground and a potentially large sale, they offered a dismissive and pretty insulting discount. We still got 6 bottles of the sale wine if the month, but were extremely disappointed and put off by their attitudes and overall behavior. If this review was based solely off the wine and our first experience with Ron and Moises who was there that Friday, it would be 5 stars all day long. Based on our experience with these two women (which from another review, seems normal), I'm generously giving a 2 star. If I walked back in and saw them again, I'd walk back out and go elsewhere. For such great wine, to have these two behind the counter seems like a disaster and a perfect way to NOT sell wine. Love the wine and Ron. Worst tasting room customer service I've ever experienced.