Cinnabon

I had a disappointing experience today. I suffer from severe pollen allergies and simply needed a few tissues, but the staff member—an Asian gentleman—responded rudely when I took some without making a purchase. I understand store policies, but there’s a respectful way to communicate with customers. As a business owner myself, I know how important it is to treat people kindly—especially in a customer-facing role. His attitude was unwelcoming and frankly unnecessary. Based on this interaction, I won’t be returning. I hope this feedback helps improve the customer service experience for others.

Picked up some cinnamon rolls and the one already packed are not that good. They skimp on the frosting. If you’re going to charge 16.99 for a four pack, at least load it up with frosting.

Would give a zero star review if it was an option. Purchased a gift card in January from the Potomac Mills location and tried to use it today at Potomac Mills but neither of the 2 employees could figure out how to complete the purchase and swiped the gift card multiple times. They called another worker on the phone and speaking in very little English, continued to swipe the card and card kept as accepted but they could not complete the transaction. We waited nearly a half hour before taking the gift card back and leaving without the Cinnabons. Do better with hiring employees and training them. I assume they wasted the full amount of the gift card by swiping it over 6 times and never completing the transaction. Horrible customer services. Can't even ring up and know how to use a gift card that was purchased at their location!

If I could give taste a less than 0 I would! The rolls were dry. Some parts even under cooked. Pl don't waste ur time or your money at this cinabon!

It's like this location is scared to add the cinnamon part of the Cinnabon, it is quite literally bread and icing. This is very disappointing!!!!

Worst Service EVER! Don't ask for a simple cup of water, while actually making a purchase. The cashier will say is too busy... But he'd be happy to get you the $2.00 bottled water. 70 cents for icing sitting unmarked on the counter. Guess Burger places with charging for packets of ketchup. Never patron this place again, and possibly any other cinnabon, because if this experience.

I'm currently pregnant and this is my favorite place to get something sweet and warm. I love just being able to taste the warmness of the bun. I would recommend it to anyone my favorite is the pecan cinnabon. It's what I love getting the most.

I love a Cinnabon and Aunt Annies pretzels. So when in any Mall I have to stop by and get one or the other, okay sometimes both :-) the kids love a pretzel and it keeps them occupied will shopping a win win I say.