Cinnaholic

I ordered the banana cream pie and my friend had caramel with graham crumbles. Mine was okay but way too sweet for my palette, however, I did enjoy the fresh banana. As for my friend, the caramel tasted weird, absolutely nothing like caramel. The young lady behind the counter was kind enough to remake the caramel, which was still not to my friend's liking, so she let him try a different topping, which was marshmallow. That one he liked so she remade the roll with the new topping and she was kind about the whole situation, which was appreciated. Unfortunately, she also informed us that all the toppings are made with extracts, which explains the taste of the caramel. I would think, as a specialty type of place, that the flavor would be natural and not out of a bottle. However, the roll itself was delicious, if I ever visit this place again, the old school cinnamon roll will be my choice. I know a lot of people like this place and it's not bad, it's just not what I was expecting.

This past July marked my very 1st time trying this place which made it a test run and I must say, was very pleased with the results. Stumbled onto this place on Google maps during the spring when my family and I made our 1st trip of the year to Woodfield Mall. Went with 4 different styles and later got around to trying a little of all, Saxon was my favorite in which I had that one all to myself. Wife had the Crème Brûlée which she enjoyed and I snagged a piece as well. Our kids munched down on the Cookie Monster and the original which they loved. These cinnamon rolls are heavenly, the absolute best tasting I've ever had and better in both quality and flavor over Cinnabon and Cinnamonster. The one cool concept about Cinnaholic is obviously the ability to customize your rolls. I might have to try that the next time I'm in the area. Venue is kept clean, decent customer service, menu especially for the styles and toppings for the cinnamon rolls is extensive with prices that may seem a bit high but for these bad boys it's worth it.

This place is dangerous 😂 I love that everything is vegan! I've enjoyed both the cinnamon rolls and the cookie dough. The fun is in trying the different combinations 😋

We have loved coming to this business since it first opened. Great tasting food, awesome friendly staff and all vegan items to be enjoyed regardless of your dietary preferences. Now, they have added Dairy-free ice cream!!! Seriously, this is next level. A warm brownie or cinnamon roll topped with ice-cream and other toppings or ice cream cookie sandwiches…can’t get this as your regular ice cream shop. This is our family’s new favorite summertime treat.

The rolls are always excellent. I wanted the vanilla almondmilk but they didn't have any in thier fridge. Very few drinks available. The guy taking out order, making our food really didn't say 2 words. Didn't ask how he could help us or asked what we would like - nothing. It wasn't busy but a couple tables were dirty. We ate outside instead. Love that is vegan. Will always stop when we are by one. Don't have one back home.

So when we walked in, there were 2 ladies ahead of us. I thought the guy was talking to them, and then as I got closer to them, he was at the far end talking while the ladies were talking. Then I realized he was on the phone talking to someone while he was working. He did very little talking to customers, us included. He was nice when he spoke. I just find it rude and HIGHLY unprofessional when someone is talking on their Bluetooth to friend while customers are around. He was in sweatpants and a t-shirt, walking around and making the rolls talking to himself. Do business owners understand how bad this looks??? The rolls were pretty dry. They weren't as good as I hoped. I would rather have Cinnabon. I won't be back. Not for the price of a dry roll and lack of customer service.

Customer service experience leaves a lot to be desired. Employee looked miserable today when I walked in. Very unfriendly. I asked about the rewards program for points and he shrugged his shoulders and said he knew nothing about it. — really? Wow. Don’t think I’ll be back honestly. Once again- friendly people make all the difference in your business. A smile goes a long way. Can tell he did NOT want to work there.

Horrible service from Zachery. I’ve been working at AT&T next door for the last 4 months and always got a plaza discount from the nice young Latina ladies and he says he doesn’t have a partnership with us and it’s only to Bonchan.