Lina Silva
Google
So it was my boyfriend’s birthday and we decided to head over to Cinnaholic. As soon as we got there, the customer service was horrible. We were barely greeted by a bearded, husky, disgruntled looking employee. This was just before 10pm and they close at 11pm, so there was still another hour before closing. The employee took and prepared our order of four rolls with the attitude like it annoyed him. Shortly after we walked in, there were three other customers that entered. They ordered and there was another disgruntled looking female employee that came out from the back. A gentleman ordered with her and I guess she had to go to the back and put another sheet of cinnamon rolls into the oven. As she comes back with the sheet, she rips the plastic off, throws the sheet into the oven and slams the door, then yells across the room to the gentleman “it’s gonna be another 10 minutes”. She was so loud that my boyfriend and I looked up to each other with that “wow” look in our faces. The employee hands us our bag and we head home.
We get home and open each roll. We order the Caramel Apple Roll and it did not look appetizing (see pic below). It was dry with barely any frosting and he just topped it with raw apples and caramel. I had to take an apple from the fridge, cut it up and heat it with sugar and butter to make caramel apple topping since it was the one my boyfriend was looking forward to. Then I ordered the Summer Sundae Roll which was supposed to come with strawberry frosting, brownie bites. Almonds and rainbow sprinkles. As you can see from the other picture below, he didn’t even bother to put ANY frosting at all on the roll and the brownie bites were so hard it was like eating rocks. Then we ordered two Cookie Dough Cheesecake Rolls and they were made with zero care but had all the ingredients and tasted good. Waste of $29!
We’ve had Cinnaholic before from the Centennial location and it was ALWAYS to perfection. I think the owners of this Summerlin location need to find quality employees that reflect the quality of what their rolls should taste like. If you want good Cinnaholic go to the Centennial location!