Alfredo
Google
I visited this coffee shop recently and had a very disappointing experience. As an Italian, I ordered a “caramel macchiato”, as we say it in my language ; and the young male barista, in an aggressive and condescending manner, loudly tried to “correct” my pronunciation in an quiet shop, in front of people. This felt incredibly disrespectful, especially as it’s my native language and part of my culture.
After this, the barista refused to make eye contact with me and made the entire interaction feel awkward and humiliating. I left immediately, not giving a penny to this type of establishment.
I hold a PhD and currently work on sustainability reports; I am not someone who should be judged or treated with contempt over something as simple as ordering a coffee.
It’s sad to see such behavior in a place that should make people feel welcome and respected, regardless of their background. Sadly, this isn’t uncommon for Mediterraneans or South Asians in London sharing similar features.
I hope the management addresses this kind of behavior and trains staff to be more courteous and culturally aware. Young male barista’s engaging in these types of micro-aggressions, in a global city, is despicable.
We are all human.
Is this the culture you promote in your establishment?