Richard S.
Yelp
I am amazed that I am the first to review the largest Sportsbook in Vegas. Structurally, this is a very impressive place. However my first experience here was not as impressive.
I came here on an NFL Sunday to meet a friend and watch the Packer game. I was looking for a wheelchair accessible entrance to the floor level so I could place some bets and find some wheelchair seating. This was my first problem. Accessible signage should be available and easy to locate. After searching for quite a while, I saw a woman at a podium near the stairs that led to the seating area. I asked her where the wheelchair access to the Sportsbook was.
She pointed me to the elevator. When I got to the elevator, a gentleman helped me with the door and even pressed the button for me. When I got to the entrance, I noticed a ramp to the first level of seating, so I took it and parked myself there. I thought it was a little strange because I was kind of blocking an aisle, but, again, I saw no signage, so I just stayed there and waited for my friend.
After a few minutes, a woman came to me and rudely said, "You can't sit here." I asked where the wheelchair seating was. She didn't answer me and said I needed a wristband. I tried to ask her how I got one, but she interrupted me and again told me I had to leave. I left, but I felt like a third grader being scolded by the Principal. At no point before this, was I told that I needed a wristband or did I see any indication of where the wheelchair seating was. I still don't even know if they have any.
I went back upstairs and saw a counter to place bets. I put $20 on the Packers and mentioned my experience to the staff person taking my bet. He apologized and gave me a free drink coupon for my trouble. That is the only reason I am giving them two stars. I never did find out if there was any wheelchair seating or how to access it. The staff should be given this information and be trained in assisting customers with disabilities. I have been to Sportsbooks all over Vegas and never been treated like this.