Leanna C.
Yelp
Alright I wanted to update my review from last month after the owner , Stephen , kindly reached out to me to rectify the situation. He handled it in a professional manner and offered us a gift card as an apology for the situation.
Upon returning the last two time, the staff work on Friday and Sunday was extremely pleasant , diligent , genuine, and professional . The food and drink has been on par and reminded me that I still love this place. Just had a long run of getting the wrong employee when I come in.
I respect the owner for being involved and wanting to keep his established reputable and staffed with great individuals.
Thank you again for being understanding and to Nicole the manager for handling us in store . You still get my service because when your coffee drinks are made right it's some of the best in town !
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I hate writing bad reviews, but enough is enough. I'm giving Circle House 2 stars because there are two phenomenal employees, Ciara and another girl with glasses and dark brown curly hair. These two always get our order right and have great attitudes.
However, after years of treating ourselves to a weekly coffee here, the service has gone downhill with certain employees working the window.
We order the same coffee every time with almond milk and quad shots. Recently, in the last four months, if Ciara and the other girl aren't there, the order is consistently wrong, or the employees lie and say it's a quad and dairy-free, like this morning. It wasn't right, and I didn't have time to turn around due to work.
First off, I am lactose intolerant. It's not a health preference; I literally get very sick drinking dairy. Just like today, I know you messed it up because I've be in the bathroom with tummy cramps all day. Do you know what it's like to be at work for 8 hours like that? You mess up my whole day when the order is wrong, and I get genuinely sick.
The second issue is the price of adding almond milk and quad shots has significantly gone up. We are happy to pay it because it's our treat, but when I ask if it's a quad shot because the coffee looks like straight milk and creamer, and you proceed to tell me again it's a quad, it frustrates me. I can also taste the difference.
We never complain or ask for a refund, until last week when the same thing happened. Thank goodness one of the girls recognized me and made it right, but my husband went back later in the week and caught an employee not adding a quad shot. Another girl had to remind her colleague to add it before handing it to my husband.
So yes, today I've had it. I am paying about $10 for a coffee after tip, so please make the effort to provide good service and quality products. I understand working in the service industry is tough and fast-paced, but at 6:30 in the morning, it's unacceptable when there are no other customers. Also, Don't give me an attitude or get defensive when I ask kindly if the order is correct when it doesn't look right.
We've been drinking a lot of coffee at home, and I think that's what we will continue to do because at least it's consistent. I truly hope that Circle House looks internally at their employees and considers who could use some training because at the end of the day, you're pretty much stealing money from us every time we pay extra $4 for additional options, and your employees are too lazy to do it right.
Don't waste your time going here unless those ladies i mentioned above are in , just keep driving.
