Círculo Gran Vía, Autograph Collection

What a wonderful find! This was the ideal location to explore and walk around Madrid. The historic building is newly renovated but kept it's old world architecture. Fun to walk next door to the casino, but you don't notice it's there since it's a separate entrance. The suite was very large with an amazing outdoor terrace offering peace in the middle of the city. For a 3rd person, they offer a rollaway or the sofa bed, which was comfortable for our adult son. Air condition worked well, daily breakfast in the beautiful dining room was a treat, and the staff could not have been more kind and helpful. Definitely recommend.

What a wonderful find! This is a boutique style hotel in the Marriott family, so you get all the perks as a member. Newly renovated building which kept it's old world architecture. Ideal location to explore and walk around Madrid, felt very safe on Gran Via. Fun casino next door, which you don't notice since it's a separate entrance. Upgraded to a large suite that includes an amazing outdoor terrace offering peace in the middle of the city. Air condition worked well, daily breakfast in the beautiful dining room was a delicious, and the staff could not have been more kind and helpful. Definitely recommend.

The Google review average is accurate ... This property used to be a lot nicer 10 years ago. Today ... It's a bit worn down. Our room 415 (supposedly a "suite" had almost every outlet broken (as in, so worn down that your appliances wouldn't connect properly ... I had to hold the hair dryer so it wouldn't fall out of the electrical socket the entire time I was driving my hair). Overall, the rooms are just OK. Our room was also lacking details such as where to hang towels (the only towel rack was the one on the shower door able to fit just one towel). The shower was clogging up as the drain seemed to be broken. The hair dryer was cheap and barely working. For some travelers, the location will make up for it... For others who value price-to-quality ratios, maybe not so much (we stayed at the Edition for a similar redemption rate and it was leaps and bounds better than this property). To make matters worse, service also left a lot to be desired. At check-in there was only one person working and they were busy with other guests who wanted to make dinner reservations (took over 15min for that). They also didn't acknowledge or honor my suite night upgrade award request (The Edition did). They also walked into our room w no warning at 8AM to "clean". When we gave the front desk lady our feedback on all of this the next day she started laughing. Perhaps she was nervous (at best) but the attitude left a lot to be desired and is not acceptable at a property at these price ranges (supposedly a higher end brand within the Marriott portfolio). Kudos to Ruben and Iñaki who tried to make things better and did show us excellent customer service. They should be promoted to the front desk and they were WAY better than the two folks working there currently.

We have not yet arrived to the hotel, but our experience has already been terrible! We booked the hotel for 2 nights via Bonvoy app, which required pre-payment and allowed no cancellation. However, our flight on the way to Madrid got cancelled due to a strike - something outside of our control. We reached out to the hotel to request their help with this matter. We hoped that they could cancel one night stay as we are not going to be there on the first night. Provided proof of 2 flight cancellations. After 3 phone calls and an email, they refused to cancel the reservation. No consideration was taken into the account - the fact that we are customers of Bonvoy, the fact that the reason for cancellation is outside of our control, no offer to give the credit for future stay instead… We come to Madrid often. But will never choose this hotel again. We yet have to experience the hotel, I will be sure to edit the review after our visit as well.

Awesome location for getting to any and everything in Madrid. Staff were so friendly and accommodating. They were able to provide great recommendations for everything in the area. The rooms were stunning!! Love the interior design. Would definitely stay here again :)

Everything about this hotel was perfect. Impeccable comfortable rooms, lovely deco and ambience on all public areas, fantastic central locale, wonderful breakfast spread, and it’s even connected to a casino. Exudes of vibe of class and professionalism. I will be back… fantastic

Circulo Gran Vía, Autograph Collection is perfectly situated in the heart of Madrid’s iconic Gran Vía, offering an unbeatable location steps away from the metro, Plaza del Sol, and the city’s most vibrant neighborhoods. The rooms are beautifully designed, spacious, luxurious, impeccably clean and maintained, and exceptionally comfortable. For those concerned about street noise or other minor details, rest assured — it is minimal to none, exactly what one might expect in the lively atmosphere of a major capital city. What truly distinguishes this hotel is its genuine, heartfelt hospitality. Every member of the staff greets you warmly from the moment you arrive and ensures you feel cared for throughout your stay. A special mention goes to the front desk team but especially David, whose kindness and professionalism made our visit even more memorable. Circulo Gran Vía is the perfect stay from start to finish — a true gem in the heart of Madrid.

Room was just ok. Hotel breakfast was 34 euros each for a very small selection and bad eggs. Most overpriced breakfast I’ve ever paid for. The hotel bar was sub par. Connect to the casino next door. After the first day, we decided to get breakfast and end of night drinks elsewhere. The hotel was not near the price we paid. Only positive was every staff member we encountered were the most friendly. Very nice people. Just overpriced room, breakfast and hotel bar. Well located as well.

Hotel is in a great location, steps to most of the sites & the metro. We were upgraded to a suite on the sixth floor that is immaculate, quiet, plush, beautiful and just perfect. We have more amenities than I can mention. Wish we had more time to enjoy the jacuzzi, terrace ... but we are here to explore Madrid. We are loyal to the Marriott brand & were treated like rock stars here. The breakfast was included from 7:30 until 10:30 on the second floor. The room was luxurious & so was my Spanish omelet. Two women hustled, they never stopped moving; clearing tables, handing out menus, refilling coffee, serving .... Breakfast was leisurely, we spent an hour in the restaurant & noticed that many around us left over large quantities of food. If breakfast wasn't included we would have used the Nespresso in our room & grabbed muffins in the market. Unfortunately the rooftop cocktail bar is used by the casino, but we do have our own terrace. Yes, there is a casino next door & it is connected to the hotel on the 2nd floor. The gym on three looks perfect, cardio options and free weights. David & Maria both went out of their way to make recommendations , circle our maps and point us in the right direction. I hate to leave!

There are many mysteries in Madrid that I'd hope to understand better. One of them, is that despite it's size and location, there is such a lack of luxury hotels. Aside from Four Seasons, the rest of the properties seem to be in the four star spectrum. Circulo Gran Via appears to be a fairly new property with a location that is very central to explore key attractions. The staff are extremely professional upon a guest walking in and offer to help. The lobby is simply disappointing, as it has no character to it whatsoever and is extremely small. It feels like a lobby of a nice three star property in the US, such as an AC Hotel. Despite the Titanium status, there was very little benefit in staying here with status. It was one of those times when I couldn't even tell if I received a room upgrade or not as the room was pretty small and basic. Even what they call their "Junior Suites" are not suites at all. There was also no breakfast benefit despite the status. Aside from being connected to a casino, there are really no amenities at the hotel to explore and it is very tiny. The lack of a dedicated area for cars to pull up and a lack of proper signage also made it challenging for drivers to find this property. Despite a few of these setbacks, the hotel is extremely fresh looking and the design of the rooms is sharp. It does not feel like many corners were cut during the renovation process, which is a typical problem in the Marriott chain. All around, this is a great hotel with very well trained staff, a high level of efficiency and nicely designed rooms that I would not hesitate to recommend.

I enjoyed my stay at the Circulo Gran Via. The room upgrade was appreciated! We had a terrace overlooking the city.. and a HUGE rain shower that was incredible!! The room was clean and fresh, and the beds were firm and very comfortable! Breakfast was delicious, and the service was great!!

Very clean rooms. Large shower with jacuzzi. Adults only, no kids. Same building as the casino. Albert made sure we got reservations for La Barraca on our 1st night and Botin on 2nd day. He also gave us great suggestions on where to find good food and how to get to our destinations. Very friendly staff from the front desk to room service. Would definitely come back!