Jalesa R.
Yelp
If you think the casinos are the biggest gamble in Vegas, think again. Circus Circus is the real con. They'll gut your wallet faster than a rigged slot machine, all while treating you like an inconvenience instead of a paying guest.
I booked this room through Hotels.com, and let me be clear: Hotels.com was perfect.
From the moment this nightmare started, they were understanding, fast, helpful, and kind. They fought for me, communicated clearly, and treated me with more respect and professionalism than the entire Circus Circus staff combined. I will continue to book with them for life.
Circus Circus? Not a chance in hell.
Despite having a receipt in hand that showed all charges, they tacked on hidden, hard-to-find resort fees and upcharges that weren't disclosed clearly anywhere. When my husband arrived to check in after flying in from California, they refused to help him. No flexibility. No grace. Just cold indifference.
Even worse, I called ahead to ask about the final cost. You know what they told me?
"We don't know "
Yes. Really. No clarity. No answers. Just shoulder shrugs and a wall of silence.
When I called to speak to the manager, I was treated like garbage.
The front desk manager was the rudest I've encountered in decades of travel. No respect, no professionalism, and definitely no customer service skills. Even the phone rep was snippy and dismissive. I've stayed in everything from 5-star resorts to roadside motels and have never been treated this poorly. It was genuinely shocking.
They ended up kicking my husband out rather than owning up to their own shady pricing tactics. After paying $400-$500 for what was supposed to be a basic stay for a convention nearby, we were left scrambling.
But here's the twist, I booked him a room down the street at the Bungalow Hostel for just $15 a night, and it was incredible.
Warm, clean, welcoming, and filled with people who actually know how to treat guests like human beings. Cookouts. Charcuterie boards. Gumbo. Friendly faces. A real sense of community, something Circus Circus clearly hasn't seen in decades.
So let's break this down:
* Circus Circus charges you for rollercoasters, waterparks, and resort "perks" you never asked for or used.
* They lie by omission, refuse to clarify pricing, and treat their guests like trash.
* Meanwhile, a $15 hostel delivers better food, cleaner rooms, and genuine hospitality.
Circus Circus should be ashamed. Their staff lacks empathy, their policies are deceptive, and their management should be retrained, or replaced entirely.
Final Advice:
Skip the scam. Book through Hotels.com (they're amazing), and stay literally anywhere else, especially the Bungalow Hostel.
Because in Vegas, you expect to lose money at the tables... not at check-in.