Lawrence P.
Google
I've been a Citibank customer for 35 years, since we lived in San Francisco decades ago, and then these guys closed the Lafayette branch. Their online banking does not allow me to make a mobile deposit of a single check to my business account now. So now gotta drive to other cities just to make a deposit!
So I called the Orinda branch, sort of a last resort, and I got a complete runaround, from two different "bankers," including a so-called "business banking specialist" Aurelio.
He could not answer any questions, he didn't know anything. So he put me on hold and then eventually called me back when some guy at Citibank, probably offshore, came on the line. (Wasn't a "soft handoff" either).
Aurelio told me that this guy could fix the situation. I could barely understand the offshore ESL Customer service guy. This "commercial banking specialist" had such a heavy accent I couldn't make out what he was saying except that, he said, "no, I can't do that." Can't make a mobile deposit into my 35-year business account!
I suggested to the man that it didn't sound like he was a banker, because it sounded like he was telling me to go to a different bank for my business needs.
He disconnected my call, rudely, just as Aurelio had given me horrible service.
If anyone is thinking of opening a new account, I strongly suggest you avoid Citibank. Especially the Orinda branch. There was no follow through from Aurelio, of course, even though he misinformed me.
UPDATE (1 wk later): Ignore Citibank "Reply" below from a bot. When I emailed the bot, it came back with "Branch Manager will call you in two days." Never did. I'm closing this account now, maybe others. Shame.
