Mary S.
Yelp
Wow. Was in 2 days ago purchased a few things including a pair of earrings that were in a bowl on the counter next to the register. I put the pair next to the other two items the cashier was ringing up for me and put the rest of the earrings I was considering back in a bowl, signed credit card receipt,
thanked her and left.
Foolishly, I just took the items out of the bag (48 hours later), not only are they the wrong earrings, but they are $10 more than all the others in the bowl, including the ones I wanted.
The cashier placed the wrong earrings in the bag. I should've checked the bag and definitely receipt, but was buying two other items and wasn't paying that much attention. My bad.
I called and was told sorry, no returns! The person on the phone was snarky and said, "I don't know how a person at the register, can put the wrong earrings in a bag." So clearly didn't believe my story (do they really think I would call and drive 40 min to rip them off $10?).
I was told I could swap for the correct earrings but they would not give me the $10 difference.
Even better, I could only do this if I got to the store in the next few hours ( 40 min drive for me) before they closed, as a store renovation was beginning tomorrow and Citizens would be closed until further notice.
This is not customer service. They reluctantly offered the most difficult way for me to obtain the pair of earrings I wanted.
I understand that there are no refunds, but this was not my error, the cashier rang the wrong earrings in the bag. All I wanted was to exchange for the pair and get the $10 difference back. If this was a well run business someone would come up with the $10 somehow, somewhere.
Unfortunately, I live 40 minutes away and Citizens Supply closes in a few hours. Tomorrow the store is closing for renovations indefinitely. Apparently, no store employees will come to the store until the renovations are over. I highly doubt that and even if true someone could go above and beyond and meet me at the store in the next few weeks because that is GOOD customer service.
So, the customer support gave me the option of driving 40 minutes in the next few hours, swapping the earrings and losing $10 in the deal.
There are a lot of places that have cheaper earrings, clothes, bags and decor accessories. But I believe in supporting local artists.
However, I learned my lesson (several). Go with big stores, (TJ Maxx always good one for jewelry), that has customer service and lower prices. These businesses know it's better to do the right thing, even if they lose $10 and have a happy customer.
Now I will be telling people about my negative experience, and no one will ask where I got the pretty earrings I am wearing, since I will not be wearing them.
This review is looking pretty epic! Nice!
Update: Citizens Supply called me a few min ago to tell me the earrings I bought were the wrong earrings, but I was charged for the correct earrings. That is good news--I am not out $10. It is also proof that the cashier scanned the correct earrings then put the wrong earrings (higher priced) in the bag.
She again said my only option is to get down there in the next 2.5 hours. Never, ever again, can I swap the earrings. Are they renovating or closing????