citizenM Boston Back Bay

The rooms were really cool, but the fridge didn’t get cold at all. I reported it to the front desk and they said that their fridges don’t get very cold. They would send someone, but i don’t believe that happened. Sad to have to throw away leftovers that were basically room temp in the morning. The bed is super comfy. High tech room with some cool features and all operated from an iPad. I like the idea of chrome casting to the TV, and thankfully I travel with my own iPad, so I was able to use my phone to scroll/text/etc and cast to the tv at the same time. I can see how this room might be a little daunting to someone who isn’t very tech savvy The breakfast buffet was probably the best hotel breakfast buffets I’ve had! ! Eggs, bacon, chicken sausage, roasted tomatoes,and a bunch of pastries and a yogurt bar. Everything seemed very fresh! Good value for the price, however, it was sad that they wouldn’t consider honoring my Marriot status for bit of a later checkout. I asked for noon but 11:30 seemed to be the latest they would do. I understand if it’s availability, but they said they just don’t do that, so be prepared if needed. They offered to hold my bags, but I just needed a quiet place to take a couple meetings.

Stayed here during the blizzard to be closer to work. Great location, literally across from the T(green line). Lots of shopping and restaurant in the area. Rooms are small but clean. Room I got is a king size bed, good for 1-2 persons. Staff is friendly. The set up is modern, contemporary. I think it’s cool that you have an iPad each room that controls everything, the light, room temperature and TV. They have a nice bar that serves drinks, small kitchen, they have ready to eat sandwiches and other snacks. Didn’t get to try the food coz the kitchen didn’t make mine, the person who took my order didn’t place it correctly. But no biggie. I still enjoyed my stay. Room was so dark which was ideal coz I work nights.

As my first time in a Citizen M hotel, overall was a good experience. Self-check in is completed in the lobby via an iPad. The rooms are certainly not large; however, everything is in the room as needed. The bed is enormous. The room reminds me of a cruise ship cabin. Really only comfortable for one person and two would be a bit crowded. The room does have glasses and a few amenities; however, you can get bottles of refillable water at the bar. The rooms are not cleaned unless requested.||My biggest issue was the shower did not have hot water on two days on a cold chilly Boston day. I believe the hot water would not reach the high floor no matter how long the water ran. The hotel is located in a great location off Newbury St. The hotel has stunning public spaces and bars in the lobby and on the roof. Everyone working at the hotel were friendly and helpful. The rooms are also quite sound proofed.||The hotel is certainly a value for downtown Boston. Just remember the rooms are very compact; however, quite comfortable for one person. I recommend this hotel for the business traveler and would return.

Positive: location, good night shade Negative: TINY room. The person inside of bed had to climb over the other person to get out. There was no nightlight, so at night you had to use the bathroom in the dark. No face clothes. The shower was terrible. This was not a 4-star hotel.

Other reviews aren't wrong when it says the rooms are small but if you are just sleeping there you won't mind. Get a high floor if you can and you won't regret it. We loved falling asleep looking at the city from the giant window. Location is fantastic. Right at the Hynes T stop. So many restaurants within walking distance. Check in and check out are on tablets which made it easy. Would definitely stay again!

The location is great. The room is small, as advertised, but it’s fine for solo travelers. The Wi-Fi is stable and fast. They gave me an early check-in, which I really appreciated. A few downsides. Some items seem to be missing. For example, there were only two firm pillows, whereas other reviews mentioned that the hotel provides two firm pillows and two soft pillows per room. Not sure whether this was a housekeeping oversight or if they’ve stopped offering them. The iPad gives the impression that you can control the room temperature, but it’s actually capped at a certain level. So it never reaches the temperature I set, which isn’t ideal in January. Overall, I would probably stay here again if I ever visit Boston, mainly because of its location and price.

I stayed here for 19 nights on a business trip. The hotel is located in the Back Bay region with plenty of shops and restaurants within walking distance. The Location: The hotel is conveniently situated for those needing to reach the Longwood Medical Area (LMA). It is a straightforward 1.3-mile (30-minute) walk via a safe and pedestrian-friendly route. The Rooms. The rooms are small but well-designed. They work perfectly for a solo traveler or a couple without too much luggage. Breakfast and Amenities. The breakfast is simple but included my favorites: bacon, eggs, fresh bread, salmon, guacamole, cereal, and croissants. I also really liked the hotel gym. It is not too big, but it has a nice view and all the necessities. It also never felt crowded during my visit. The rooftop bar is also a highlight, offering fantastic views of the city. Special thanks to Jenna: She is an exceptional professional who provides a level of service you would typically only expect from a high-end luxury hotel. Her help made a huge difference during my stay.

This was my first time in a Citizen M and i really enjoyed my stay. The room felt bigger than the pictures and as a solo traveller I had plenty of space for my things. Super handy that everything is controlled by the iPad next to the bed. I chose the newbury street view room and had a great view of Charles River. The room was clean and had everything you need, such as hair dryer and mini fridge. The subway station is right across the street which was very handy. The location was good, maybe a little too far out for certain things as I felt I had to use the subway a lot, but subway is easy to use. Perfect location to shop on newbury street and visit Fenway though! The staff were super friendly and helpful. I didn’t use the common area but it looked fun and lots of people used the space. It was great value for money and I’d happily stay again.

Y'all, I'm a Marriott girlie to my core--but this was my first time staying at CitizenM, and baby... I've found a new spot! The staff was A1. The bartender made me the best rum punch and even gave me some great recommendations so I could really get a feel for Boston. The chicken nachos were also really good. Now let's talk about the room--I asked for a view, and they delivered! I love a good aesthetic they serve throughout the building. CitizenM absolutely understood the assignment .

Small, 150 sf, high tech Japanese style room. Perfect for late arrival early departure type of stay or one person. Good value for king size bed $175 total on this Tuesday night in March. The architecture of this hotel is stunning. Compliments to whoever designed this beautiful building and the owners for the investment. The decoration of the rooms is minimalist, which is nice. The decoration in the lobby and bar is modern but inviting with plenty of comfortable seating. The bar restaurant is open 24 hours. They have a great deck outside that I enjoyed to relax. They have a club on the roof that sounds hip if you are into that type of thing. Some of the staff like the evening bartenders were pleasant, helpful and professional. Some of the staff (morning coffee) are strangely unpleasant or overly and unnecessarily flamboyant (check in) who wasn't helpful and strangely got too close to my personal space. I'm sure the outstanding staff do not like working with people that should not be working there. Management needs to observe the staff's behavior around guests and correct. Still, 5 stars....

Came to Boston for a little getaway and we stayed here at the Citizen M. Upon arrival you must come in on street level and use elevator to get to the second floor where the front desk is located. Once at front desk it's iPads and digital check in. You log in and make your own room keys. It was pretty speedy and easy to do. We got to our room on the 9 th floor and the view is killer. The room itself it pretty small and cozy. The bathroom is a small shower toilet combo. The room is all run by an iPad. You control lights and tv from iPad. It took a little while to get used to iPad controlling everything but it's kinda kool. There are mood lights and fun colors to spice up your shower. The bed is comfy and large although you have no ability to walk around the bed. I slept next to window and had to crawl over my partner to get on my side. The room has curtains and a night shade for complete darkness which are also controlled by the iPad. It was super nice to have pure darkness while we slept. The pillows are too big and we will be asking front desk for slimmer pillows for the rest of our stay. Overall very comfy room and cozy. The price is little high but that's Boston. The bar on the second floor is fun and they make amazing espresso martinis. The staff were so nice and friendly. The hotel and bar are super chic and clean. Kinda tech fancy and upbeat. Overall I liked our stay here and would come back or recommend to friends. It's super walkable and near a lot of great eateries.

The CitizenM group of hotels are the newest members of the Marriott Bonvoy program. We spent a long weekend here and the hotel was exactly as described. You arrive downstairs and take the elevator to the 2nd floor, where you check in with an iPad. There is staff available if you need assistance. After making your key card, there is another set of elevators to get to your room. We were on the 9th floor with great views. The rooms are small....like whoever sleeps by the window has to crawl over the other person to get out bed. There are drawers under the bed for storage, and there is a small desk. Everything in the room is controlled by an iPad (lights, blackout shades!, curtains, the TV, etc.). There is a night light feature to help you find the bathroom in the dark. The sink is outside of the bathroom, which has a toilet and shower. The 2nd floor is referred to as the living room and it is quite a cozy space for relaxing, working or having a drink. The bar staff was welcoming and offered recommendations. Don't miss the rooftop bar! Even if you don't stay for a drink, the views are amazing as you look out over Boston towards Cambridge. I recommend and would stay here again. Located at the end of Newbury, it's easy to walk to the public garden and the Boston common as well as being extremely close to Fenway.

Had to make a quick trip to Boston for a business meeting. CitizenM as a new addition to the Marriott brand proved to be an excellent choice. At the end of Newbury Street and across from the T stop, it is at a great location between Boston and Cambridge. The room is small but very efficiently laid out. The common area on second floor offers great workspace, not unlike a coworking space. Great shopping on Newbury. Plenty of restaurants nearby. Across from CitizenM is the newly opened Avra, if you like Greek cuisine.

If you are looking for an affordable hotel room with a view in Boston, I highly recommend the CitizenM Boston Back Bay. This hotel is perfect for the solo traveler, business person, student or a couple who likes to travel light. The room are a small studio-like cozy space with the bed nestled up to the window. The closet is somewhat small, but there is ample space to store clothing and luggage under the bed for an out of sight/out of mind vibe. The ambiance of CitizenM is very international with rooms feeling like one part Japanese minimalist and one part sleek euro/scandi modern. I LOVED it. Spent 8 days here in the fall. It is VERY close to the "T" subway station entrance/exit (Hynes Convention Center exit on the green line). This made it an excellent choice for those wanting to explore Boston and also have a view of the city. It's across the street from lots of shops and restaurants on Newbury Street. There is a lovely bar/cafe in the lobby. The lobby also doubles as a co-working space for local students and business professionals. This is also a great space to hang out before you end your stay (as check out happens around 11am. There is a rooftop bar with beautiful views of the back Bay Area of Boston if you just want to visit. Hotel staff consistently went above and beyond for service. I had a minor house keeping issue and their response was prompt and caring. Hot tip: I highly recommend paying the $100 to become a member - this allowed me to have a high level floor with an amazing view as well as a late check out! It pays for itself and is applicable at all CitizenM Hotels worldwide.

I would consider this the smallest hotel room I have ever stayed at. The width of the room is literally the length of the bed. This would make it hard for the person sleeping closest to the window to use the bathroom in the middle of the night. Other than that, they make very good use of what little space there is, and the location is walkable to Fenway park (which is why I stayed here), and at the end of Newbury Street, but still walkable to the Copley, Eataly end of Back Bay. Do not stay here if you have a car or lots of luggage. Otherwise, stay here to enjoy the modern amenities (the alarm clock was the best! When it was time to wake, the tv went on with audio of the middle of a busy NYC street) in this minimalist hotel.

Stayed here for a few days at a time. Location is very convenient close to green line, seven eleven, and shops on Newbury. Room is Comfortable for the most part slightly on the chillier side. Space is cozy though. Very high tech and convenient check in check out process. Most of the staff is very friendly. The reason I'm taking two stars off is cleanliness. Considering this hotel was built in 2023 I expect it be very clean. Some rooms are better than others. Floor 14 has slightly better rooms but sheets have stains. Floor 7 is very sloppy with cleaning. I see marks on the toilet, dirty corners on sink and mirror. Mainly mold in shower I could even smell the mildew. Cleanliness is a very important factor in hotels and it's a shame the hotel is new and already like this.

We had a great 2-night stay at CitizenM. The check-in process was super easy, thanks to the kiosk where you can check in, pay, and create your room keys all in one go. Our room had a similar feel to a place we stayed in Singapore, but CitizenM took it a step further with more tech-savvy features. You can control the blinds, TV, lights--basically everything--with a tablet. Plus, you can set the lighting mood to your liking. We also enjoyed the breakfast buffet, and the bar and bites were a nice touch with late hours. The only downside was the lack of burgers and wings on the menu. Also, they don't allow outside food in the dining area. I would definitely stay here again when in Boston.

We will 110% stay here over and over. Easy, contactless check in. Extremely accessible, and nearby so many attractions. We picked it because of the proximity to Fenway for an event - super easy walk! Rooms are great. Small, reminiscent of a cruise ship feel - but effective. Stayed with my husband and daughter. Full length windows. Great lighting. Bed VERY comfortable. The room darkening shades are UNREAL - we slept til 830 am!

Where cool meets cool. I'm not even going to try and write a hip review that catches people's attention. This place is trendy and tongue-in-cheek chic. It's in the heart of the city with the art of the city. Feel like Squid Games meets a teenagers bedroom meets a neighborhood bar. Surprisingly the breakfast buffet is phenomenal. CitizenM features non-conventional check-in, in American rooms and community amenities.

Affordable hotel in the heart of downtown Boston. It's very modern from the lobby area to the rooms. Check in was a breeze. We opted for the top floor with a view and it was great! I had fun using the tablet or their app from my phone to access everything in our room, lights, tv, blinds, AC, etc. Our room is small but has a king size bed lol. It has all the necessities we need and apparently the water from the faucet is safe to drink, and that's what I did. We opted to add their breakfast buffet in our reservation and it was a variety of choices for $20. They have hot food such as scrambled eggs, bacon, beans and corned beef with potatoes. French pastries like croissant and pain au chocolate, cereals, blueberry and banana muffins, yogurt, fresh fruits, smoked salmon, and coffee. They also have barista coffees which you can purchase. The hotel has a bar that is open 24/7. We went for a drink and their draft beers were reasonably priced. I just wish they have more options for snacks to partner with their alcoholic drinks like cheese platter for the wines or chicken wings for the beers. Since they had none of those, I decided to just get the hummus with pita chips. It was good and plenty for $8.50. It was a great experience and we would definitely stay here again if we get a chance.

This hotel reminds me of a font. Like Helvetica Now, it's refined with perfect spacing and clarity, especially the tall, waterproof, well-appointed shower cube with high rain head. Ultra-clean and minimalist. Like Avenir Next, it's "hipster elegant" (think Virgin Hotel) with a polished modernism. Like Futura, it's geometric with sleek branding. Like Neue Haas Grotesk, it's simultaneous sharp and smooth. Like Sora, it is digital-age with a subtle tech feel that is somehow warm, especially the large, well-appointed social spaces and digital controls for media, climate, and blackout blinds. Like Gotham, it's bold and modern with a super clean presence. Like TT Norms Pro, it's geometrically precise but inviting. Like Quicksand, you will want to sink into your weird futuristic train/dorm room XL king bed and fluffy pillows lodged against the sound-proof wall-to-wall window with drive-in theater-like widescreen smart flatscreen. Like Overpass, it's near major freeways and commerce centers, perfect for tourists. Like Work Sans, you will want to be without work, but there's plenty of cubby space for laptop business. If it fits your budget, and you don't mind the "European" size, this is an excellent choice. Overall, it's Grand Hotel, bold.

Absolutely loved citizen M. We stayed in one during our visit in Chicago and loved everything about it so we booked this location during our vacation in Boston. We loved the cozy and modern rooms they offer. From the decor to the technology everything ties in so well. Also our view was great as we expected. Employees are very nice and helpful. Definitely looking for my next stay at a citizen M hotel.

I *loved* this hotel before they were bought by Marriott. I even paid for the yearly membership because I liked it so much, and I have stayed there at least half a dozen times in the last year. Since marriott took over, service is worse, the hotel is dirtier, and when I had to ask for a past invoice, I was told it was my fault for not *knowing before I booked in November* that they would soon be marriott. Now no one can find any of my information, I cannot request invoices, and marriott's customer service simply hung up on me rather than help. I was told repeatedly that I should have known to book through marriott rather than directly with the hotel if I wanted an invoice (something I've NEVER had to do before). They discontinued the app, which is where I used to get invoices, they discontinued the email where you could request help, and the website I was directed to no longer exists. A terrible experience all the way around. I wouldn't stay there if you want good customer service--marriott will blame you for needing help.

My boyfriend and I spent Valentine's Day at the CitizenM Back Bay location this weekend and we absolutely loved it. I'd stayed at the Northstation location a few years prior and we were having dinner on Newbury St, so this seemed perfect. I love the contemporary, art deco style of this hotel. Super vibrant and very well maintained. The rooms are cozy, perfect for individuals or couples. We didn't have any issues with our room. We loved that the tap was drinkable and they had a station by the bar to fill your water bottle with cold water. Stunning view of Boston and the Charles River. We were also able to hook our Netflix up to the TV easily. Because my boyfriend signified on the reservation that it was for V-Day, they were kind enough to provide us with a Happy V-Day sign and some balloons, as well as two "free drink" cards to use at their bar! So thoughtful. After dinner we popped by the bar, which was pretty busy. We were served quickly and the drinks were delicious! Bar staff is super friendly, they even let us get a bottled sprite on the house. We took our drinks to another part of the common space and played some chess. To our surprise, we found another "free drink" card that the staff had hidden for guests to find! We thought it was a riot and my boyfriend was delighted to score another free drink. The next morning we just wanted a small snack to hold us over before heading out to get brunch. We stopped by their breakfast area and they let us know the full breakfast was $20/person (very reasonable). However, since we each only wanted a pastry and some juice, we asked to buy it a la carte (which was an option for pastries I believe). The staff behind the bar let us take it for free! We were so touched. The orange juice tasted freshly squeezed and the blueberry muffins are to DIE for! Clearly they care about their guests here. We had such an awesome experience in the short stay we had and we are already planning to go back for a weekend trip soon. Would highly recommend!!!

I went here for the bar and had a great experience! The bar is on the second floor and is attached to a lovely terrace. I ordered my drink at the bar and then took it outside with me. The terrace vibes were great and it was quite empty when I went (the bartender said it gets busy when there is a Red Sox game or convention at hynes). Overall I'd definitely recommend this spot and I can't wait until the 14th floor rooftop bar finally opens!

Absolutely loved my stay here!! It's a reasonably priced hotel with one of the best city views of Boston I've ever experienced. The overall energy feels very modern and hip - almost like an upscale hostel (in the best possible way). There were clearly people visiting from all over the world, which made the atmosphere feel vibrant and exciting. It's especially great for solo travelers, work trips, students, or couples who don't need a ton of space. The rooms are compact but incredibly well designed. The king bed sits right up against the window, which makes the space feel unique and cozy despite the smaller footprint. Storage is smartly built in, with room under the bed for luggage so everything stays out of sight. The aesthetic is very clean and contemporary - minimalist with a Scandinavian-inspired feel. Each room has an iPad that controls everything -- lighting (including colored mood lighting), temperature, blinds, and streaming to the TV - which was a really fun and convenient touch. The location is a huge plus. You literally walk out the door, cross the street, and you are on Newbury Street. The lobby includes a bar and café that doubles as a comfortable workspace, which is great if you want somewhere to relax before check-in or after checkout. There's also a rooftop bar with beautiful views over Back Bay. Service was consistently excellent. The staff were attentive and responsive, and when I had a minor housekeeping issue it was handled quickly and professionally.

Easy access to Back Bay and Boston midtown. If you are a walker or don't mind the subway or calling an Uber. If you are using the subway, easy to get to with access across the street. They will be opening another entrance to the Hynes in 2026. Bad news. If you have a car, you need to find a spot on Spot Hero. Not a lot of choice in the area. Especially in the winter. When I was there, Boston had just had a large snowstorm so many surface spots were gone or buried under snow. The one garage nearby that I parked in was scary to drive in- very tight turns and I have driven hairpin switchbacks in the Luca Hills of Italy. So beware! Check out the garage before you find a spot. I didn't do enough research ahead of time. But I should have. It was really cold and snowy so I made my choice based on distance. If I go to this hotel again with a car and the weather is better, I would choose to park further away at a less challenging garage. Very small room. King bed is basically half the room. One side is up against a floor to ceiling window. Great view but If there are two people, the inside person has to climb into the bed from the open side in the room. You will have to crawl over your partner to get out of the bed if they are sleeping. But- when I booked it, the price was right for the room. And as one person and for one night, I didn't care. The breakfast buffet IMHO however was not worth the price. Save your money and go elsewhere unless you are on an expense account. And even then, you can do much better. The eggs tasted like fake eggs and I wasn't impressed by the quality of the food. The fruit was meh. Basically it was all meh. It was like a not very good college cafeteria. The latte was very good though. I was on a high floor and it was quiet. And I had a great view of the Charles River. For one night- it was right for me by myself. If I bring my husband it would be very cramped. I would likely choose another hotel.

DO NOT STAY HERE IF YOU HAVE A CAR!!! Otherwise, this is an amazing property! The hotel does not offer parking, and the best options are two parking garages nearby that charge $50 a night with no in-and-out privileges (one of them has "hours of operation" which will limit access to your car late night and/or early morning). Street parking is scarce and metered (took me almost an hour circling around and around to find something). The property itself is AWESOME!! They provide self-check-in stations (with an attendant). The lounge (and ouside patio) is spacious, relaxing and inviting with a late night bar (that serves a limited menu). The rooms are clean, modern and minimalistic. There are eateries all around and a decent walk to Fenway Park. I'd definitely stay here again without a car!!!

It felt like a very international experience! Plus...the views...at check in they ask which view you want! Choose the river (Newbury). I stayed for business and didn't spend a lot of time in the room. Spent 2 nights and worked from the lobby one morning. Check in is self serve! Breakfast buffet was fire. Not included but worth it. Just the lattes or specialty coffee inclusion is worth it! The rooms are tight but very functional. Reminds me of Asian cities...the iPad controls everything in your room which is very futuristic - a few glitches were annoying but worked through it. The mood settings are so fun. Definitely a different experience but once you embrace it, pretty cool. Gym was great, very airy and had options including a water based rower! Very walkable as well, about 20 minutes to back bay.

4.5 Stars Pros: -The staff are super accommodating and it seems like they will help you with pretty much anything. -The breakfast is amazing. I love European-style breakfast buffets. There are lots of healthy (and non-healthy) options lol, and you can even build your own lox avocado toast. -Incredible views of the city from your room. -High tech touches (room controls through an Ipad!), and awesome blackout curtains. I woke up at 8 AM thinking it was 2 AM. You can probably sleep for 48 hours without noticing. -The workspace lobby is super cool, and the decor and random books make the whole place have a fun vibe. I am pretty sure there are lots of college kids that come here just to have a nice space to study. -The location, obviously is a huge con. You can walk outside and be on Newbury street, walk across the bridge to MIT/Cambridge, or hop on the T or bus to get anywhere in Boston/Cambridge (bus and train stop are both next to the hotel). In Between: -The gym is small and can get very crowded but it's clean, the equipment is very modern, and the views can't be beat. Cons: -The rooms are legitimate shoe boxes, lol. The space efficiency is commendable, but you won't want to chill in there much especially if you're sharing. Obviously the pros here outway the cons - so if you don't chill much in your hotel room it should be an enjoyable experience for you :)

Room, location, staff, and amenities all great. CitizenM now on my shortlist wherever they are.

This hotel opened up about 8 weeks ago I think they said. I was excited to try it out. I had stayed at a CitizenM hotel in the Northstation area before. So I was well aware of the tiny rooms and all before staying at this one. I had no idea there was one so close to Newbury Street. One of the greatest shopping areas in Boston and it is located across from a T stop. When you walk in there is a small lobby then you take elevator to main lobby/ lounge/bar area. And wow I was blown away by this lobby/lounge. I had seen pictures before hand online of it but seeing it in person is much different. There are many little nooks that one can do work, study, or just hang. It is an open concept lounge/ lobby but they have different little areas/ sections. They have this cute/ cozy area with couches and a fire place with a Tv. There are about 3-4 tvs in the lounge area. The art and decorations are so fun too. They bring the life into this place. I could talk about the lobby and lounge area all day that is how fun/ decorated out it is. On to the rooms. As I said they are tiny as you see in pictures but they have mostly everything you need. There is a big bed that takes up half the room. Shower/toilet area/ sink and an open concept closet area. I had some issues with my first room. The deadbolt lock up top was I guess screwed in wrong and my sink did not drain properly. It took me 3 calls for some one to come up and fix it though no one came up. The third time I called down they had said that there had been in the logs that this room had a previous complaint about the lock and they do not know how it was able to be open for me to use this room. They changed my room and this room is better but the front door handle does not push down so it makes the door alot harder to open. Also, the switches for the shades are a bit wacky you have to press down on them in a certain way for them to work. Everything in the room is controlled by an ipad: the temp of room/ you tv channels/ lights and color of lights in your room. They do have a bar area that seemed nice and the staff working in this area were very nice. The guy who checked me in was nice too. The check in process took a bit long since it's all on kiosks and it's a bit confusing. There is no store in this hotel if you forgot any toiletries but they do have little toothbrush/toothpaste packages. This is a very centrally located hotel and I know it has only been open for 2 months so not everything will be perfect. But overall with my stay I would give it 3.5/4 stars. For the price that I paid for this one room for a night and with all the issues I had this is why. But I would give the lobby/lounge place 5 stars well, I would give it 10 stars if I could. It's a really awesome area!

I was severely injured; offered no help other than by another patron of the hotel; the supervisor on duty, he escorted me (female) to my room alone and awkwardly lingered. I had to make him leave...super weird. I severely injured and shattered my pinky which has resulted in 4 surgeries in 5 months....soon to be 5 surgeries.

Stinks of smoke and all shady people walking around. Clientele is poor at best. There is no answer when you call operator.

Best staff hands down at any hotel chain in Boston. I have stayed at multiple locations in the US and abroad, and they hire attentive and professional people who have made my experience consistently better each time. They are there to help with a room recommendation on a good day, and supply you with a razor and a free drink when an airline loses your luggage. The location for Boston is great, but for someone who travels a lot, the service here is well above par.