citizenM Miami Worldcenter hotel

ABSOLUTELY RECOMMEND TO ANYONE LISTENING! This hotel was one of the best my man and I’ve been to. Everyone was so friendly and helpful. The room top pool was a little on the smaller side but still nice. Rooms are comfortable and clean. The common spaces were designed so funky and colorful. All and all great stay.

Stayed for a few says after the our cruise to enjoy Miami! The room was comfortable and beautiful bright with a giant picture window, it was close to everything and the free rail transportation was a huge plus! The service was extraordinary! The gem was AP! he made our experience unforgettable. Not only is AP skilled and efficient behind the bar, but he brings genuine warmth, personality, and care to every interaction. AP goes above and beyond to make guests feel welcome and valued —thank you for making our stay so special!

I stayed at CitizenM and really liked the overall vibe of the room. It was definitely on the smaller side, but the space was used super well, and the modern design made it feel cozy and not cramped. I loved how everything in the room, from the lights to the blinds to the TV, could be controlled right from the tablet or my phone. Super convenient and very tech-forward!||||The only downside for me was the temperature. There was no heat, and the room stayed cold the entire time. It made things a little uncomfortable, especially at night. If they could fix that, it would’ve been close to perfect.

I went here last year and I did enjoy my stay, so I did want to give a review. I really liked it here. To me, it is not like a "normal" hotel room. It is pretty unique. I enjoyed the view of Miami's buildings and it was pretty close to a lot of things if you want to travel locally. I was super nervous because I do not travel, and it was my first major solo trip outside of my home state. However, staying here made me feel very comfortable, and the staff were friendly. I overall loved the vibe, and if I ever travel again to Miami, I would be absolutely happy to stay at Citizen M Worldcenter. So Why I did not give 5 stars? Well, I felt like there could have been more food options. That's about it. I highly recommend though!

Very nice overall!!! The room can be a bit tiny for long stays but for a couple of nights it was very nice. We got a room with an amazing view. It feels modern to be able to control everything with the IPad. Rooftop and pool are great. The gym could be better equipped because the view from there is amazing. But I would definitely consider to come back

We chose this hotel because of its proximity to the cruise port, but we did not expect the upper margin customer service we received here. Priced as a budget property, this hotel exudes luxury, and they have a staff that reinforces this impression. Yes, the room is small, but the design is so efficient that it just works. The bed is comfortable, the linens are high end. A high tech room with an iPad controlling the shades, curtains, tv and lighting. I can’t imagine staying anywhere else when in Miami and, because of our experience, we will seek out other CitizenM properties when traveling.

3rd stay at this property. We love the location in downtown close to Brightline, Bayside and Port of Miami. Staff is extremely friendly, rooms unique similar to Cruise ship cabin, awesome rain shower and comfy bed with view of Port and Arena. Love the rooftop pool and sitting area. Excellent breakfast and coffee. Already booked next stay.

Love the place and the crew. If they could speak English a little bit more, it would be easier to communicate. Overall, one of the best places for the money. Love the free breakfast and cappuccino. I don't think we get free cappuccino for breakfast in New Zealand.

Loved this hotel! It was in a great location, easy to get Ubers, close to south beach but also other parts of Miami. Beautiful and modern space, rooms are small but perfect for one or two people. Nice rooftop pool w/ bar. Love the bar downstairs too and food is good!

This seems to be one of those "concept" hotels where the concept is to display kitschy crap on the walls for no real reason while insuring the minimum of staffing. The rooms are extremely small, there is AC of course but the air doesn't circulate well so the rooms become a bit stale. I imagine these rooms are like the prison cells in progressive Scandanavian countries. The breakfast buffet ($23) was pretty lame. The line for coffee is quite long as all coffees are made a la minute by a very disinterested staff member. Do you like waiting in line for coffee in the morning in your hotel? I don't. I will also note that the scrambled eggs were essentially cremated, there weren't enough plates and utensils for everyone, and smoked salmon was gross. At the bar, your $8.00 "happy hour" cocktail will magically transform into a $16.00 dollar charge on your room with added taxes and fees. Staff will lie to your face about their inability to put drinks and food on your room, too. Why? Location is OK, I guess. Rooftop pool and bar are neat but as with everything else, understaffed. Takes forever to get a drink and longer to pay for one. There's a gym on the rooftop with treadmills and stationary bikes. The lights in the gym inexplicably turn on and off at irregular intervals in the early morning. You control the lights, temperature, and TV in your room from a small tablet, which is gimmicky and dumb. Three stars because despite everything, the room was very clean and quiet.

Perfect spot to work remotely and enjoy the blended aroma of a cinnamon oat cappuccino prepared by the wonderful ACE! The CitizenM Hotel downtown is a modern, chic, and cool staycation getaway that offer breathtaking views of the Miami Bay Check it out!

Amazing hotel. Beautiful and modern. Close to a lot. I was staying here before a cruise and the port is just a short uber ride away. The breakfast buffet is good and comes with anything on the coffee menu including speciality coffees. They do offer free jug of filtered water for your room, just have to request it from the cafe. They have a daily happy hr at the rooftop bar from 4-7 so make sure take advantage of that. When I arrived to check in, unfortunately their system was down so had a little wait, but to accommodate me for it, they gave me a free voucher for a meal and drink which I thought very thoughtful. I love the mood lighting in the room and that I was able to cast some of my own apps from my phone thru the room tablet. Overall this was a great experience and I would certainly stay here again.

The hotel lobby, corridors, staff and breakfast is great. Check in is at 2:p and the staff will keep your luggage in a locked room until that time. The rooms are extremely small and literally, the width of the room is the length of the bed, from wall to wall. There is only one side available to get out of bed so whomever is literally sleeping next to the window, must crawl over the person sleeping on the other side. This room should be much less expensive than what it is. Also, there is no customer service phone number nor any number to the hotel itself. There is a self-check in process where you also make your own room keys. Great location and an easy walk to shopping and restaurants

I love this hotel! It's very close the port for your cruise. I have stayed her me 2 times and slept well. The first time we had the breakfast and it was good. They also have sparkling water on tap so you can help yourself! The hotel is close by a lot of great restaurants. Oh and the roof top pool has a cool view and great drinks from the bar. There are a lot of Ig worthy photo opps here. I'm sure I'll be back!

Welcome to CitizenM Miami Worldcenter!! I'm a lover of arts so I was attracted to this trendy artsy hotel with exclusive access to the rooftop pool and to a private area of South Beach (with beach chairs and towls). In my room, a beach tote and water bottle were available. They gave me a drink voucher for a free welcome drink...now that's hospitality! CitizenM says "Don't limit your 'happy' to an hour." I totally approve that message. Overall, I had a positive experience despite being a little confused about the check-in/check-out process and noticing a few no-nos in my room. I was proud to be a Citizen and enjoyed my stay!

Very great hotel for young travelers. I don't think seniors would enjoy the experience as much. CitizenM hotels tend to be very colorful and playful. There's a modern and Avant-garde appearance to these hotels. Check in and check out is done by yourself. The host is only there to assist you in the process or verify your ID. These chains make it simple to travel with smart but simple living space. Rooms are controlled with an iPad. This includes lighting, television, you name it. The rooms have this beautiful big window and a small desk. It's micro living but done modern. I'd love to come back to more CitizenM hotels. This is my second once since Boston! There's also a night scene on the roof called night swim. They have a summer happy hour that's good.

We were in town to see Madonna at the Kaseya Center. We ended up taking the new Brightline train from Orlando to Miami. It dropped us off about 15 minutes from the hotel, so it was an easy walk to the hotel. The Kaseya Center was literally about a 3 minute walk from the hotel. We couldn't have asked for a better location to get back to our room after one of Madonna's late concerts. Check-in was a different experience for me. They have screens so you do the entire check-in process by yourself, but staff right there if you need help or have questions. It was pretty easy, as it walked you through everything. I did have a couple of questions and they were answered quickly, professionally, and with a smile. One cool thing was that you could almost pick your own room. It described what was available based on your reservation and what the view was. I picked a high floor with a view of Miami WorldCenter. I then activated our own room keys and then it discreetly spit out our room number on a little piece of paper. As described in everyone's reviews and on the hotel website, the rooms are very compact, but have all of the necessary amenities...and then some! It was perfect for the 3 days/2 nights we were in Miami. Every inch of space was well planned and used intentionally to maximize the number of rooms in the hotel. To maximize space in the room, the queen-sized bed is horizontal along the window. So the only challenge we had was that I sometimes get up in the middle of the night to go to the bathroom, so I had to crawl over my partner because of the way the bed is situated. However, when you're laying in bed, the TV faces you, so it's the perfect set-up for watching TV in bed. It was also the most high-tech room/hotel I've ever stayed in. Everything was controlled via iPad, although there were also some manual light switches available, too. The iPad was pretty intuitive, so we could modify the lights (including the mood lights in the bathroom/shower), turn on the TV, and open and close the blinds. Everything worked perfectly; there were no technical hiccups. And I was amazed at how well the "night blinds" kept out the sun in the morning! I had no idea what time it was, even though the sunlight was reflected off the neighboring building and shining directly at our window. After a day of walking around Miami our first day, we came back to the hotel to change and go out to eat. We realized we were exhausted, though, so we decided to just eat in the hotel for dinner since it was getting late and we were tired of walking all day. The food selection for dinner was super limited, though, so that was disappointing. Breakfast looked like it was a good-sized buffet, but dinner doesn't get the same treatment. We scanned the QR code at a table and finally realized we had to order at the bar. There was only one bartender, and the bar was decently crowded (about 15-20 people), so I had to wait about 10 minutes to even place an order. And the bartender was incredibly slow. He was making mixed drinks for people. One at a time. And it took forever. When it was finally my turn, I ordered a beer. He casually said they didn't have that one (that was listed on the menu). After waiting so long to order, I didn't want to draw out the ordering process, so I just ordered a water. Which I was told is self-serve at the end of the bar. But it did help me learn where the water was so we could refill our water bottles every day. I ordered chicken and beef empanadas and rosemary fries for my partner and I. I then had to pick up my own food and clean up after myself (but expected to leave gratuity when I ordered). All that said, the empanadas were really good, but I do wish there were more choices on the menu. And the creamy sauce that came with the fries was good. It was our first night in Miami, and it was obviously my least favorite dining experience. The concert was the second night of our stay and we just had to cross the street to get to the Kaseya Center. It couldn't have been more convenient. And if you've ever been to a Madonna concert, you know she comes out on stage about two hours past the posted start time. So when the concert let out at 12:45 AM, we just had to walk across the street to our hotel while everyone was jockeying to get their car and out onto the crowded streets to drive wherever they had to go. On our day of checkout, it was easy to leave our bag with the staff while we went out to breakfast and explored Miami a bit more before we had to catch our train. After walking around, we came back to the hotel and relaxed in the shared living room off the lobby before it was time to go. The chairs were super comfortable. I probably could have napped. It was then only about a 15 minute walk back to the Brightline station. It looks like there's a lot being built around the hotel, so there will be a lot more shopping and dining super close by one day.

What a super cool, funky hotel. The rooms are a bit small but completely functional and fun. Downstairs there are tons of places to sit, work or just chill (and I mean chill, Miami in July is hot, humid and a bit miserable weather wise). In the center of the lobby, you will also find a small bar with a buffet of food items to select from depending on the time of day. The hotel itself is located right across the street from the Miami Dade Arena (just think Miami Heat) and just a few blocks from the Maurice A. Ferré Museum Park and Biscayne Bay. I just can't say enough good things about this hotel, from its free late check out, rooftop pool with a great view to its proximity to many cool excursions. Bayside Market, Metromover,15-minute Uber/Lyft ride to Miami Beach. Don't want to haul your large, heavy luggage (think 50 lbs. of dive gear) up the elevator, just ask and they will tag and lock it up for you. This will also save you a bit of floor space in your room. OMG, I forgot to mention you can control the TV, blinds and lights with the CitizenM app on your phone or the resident iPad. The hotel is Apple oriented but us Android users can get by as well. My inner super geek loves this. :-) Pro Tip: Book online until Sept. 30, 2023, with code PLUS20 for 20% off your stay.

I arrived super early on a very hot day and the nice gentleman at the check in desk worked with me and allowed me to check in early with no extra cost. This was such a fantastic thing to hear after flying a red eye over night and needed to get a nap in before starting the day. I got to my room to find that they gave me one with a view towards the bay/port and Heat stadium. Was an amazing view! I love that everything is controlled by the iPad. The black out curtains came in handy because at night there is a light above the window that is constantly on and the screen from the Heat stadium is really bright and flashing random ads throughout the night. Close those black out curtains and all you see is the pretty glow of the dim light in the bathroom that shows whatever color you are in the mood for. I absolutely loved the cuteness of the room. The decor was adorable and honestly the tiny size was perfect. It turned out to be just me in the room (my husband's flight to come meet me got cancelled) so it was the perfect size. My only two complaints about the room is that the metro train goes right by the room tons of times throughout the day, which didn't bother me until I noticed one day walking back to my hotel that they could see inside my room. The windows are not tinted so you can see everything from the train in to my room. I was unaware of that and I am sure I gave a few people a show when getting in and out of the showing/changing. The other complaint is that the shower only had shampoo and shampoo. When I looked at the gift shop downstairs all they had was shampoo. Not sure if they don't believe in conditioner but that was needed. The staff downstairs was pretty nice and helpful with the exception of one woman. She was at the bar as I arrived at 11:59 and she saw I had the free drink coupon in my hand. She immediately says 'You can only order soda or juice until noon. No cocktails until noon". I mentioned that it was about to be noon and she fired back with, you'll have to wait a few minutes. Then she got another gentleman walking by that works there to make the drinks for me and another woman waiting at the bar. Not sure what was bothering her, but that wasn't expected. Everyone else was super nice and helpful even the pool lifeguard. The pool is nice and has a bunch of seating. It is only 4 feet so pretty much just meant for lounging. It would be better if the bar opened early than 4:30 for an afternoon cocktail, but it is what it is. Overall I would totally stay here again. I just wish it was closer to other things other than the Bayside Marketplace. I found myself hanging around there every day because it really isn't close to anything else.

Love love love this hotel! The rooms are a bit small but the beds are wonderful and clean and the staff could not be friendlier. We checked in and were given a free breakfast because we were celebrating our anniversary. Breakfast was your standard continental fare but definitely more tasty! The hotel itself is super modern and has a rooftop bar and pool area, which is perfect for dealing with the Miami heat.

Such a funky hotel!! I loved the quirky and pop decor, from the exterior to the interior, it was full of instagrammable portraits! Check in is super convenient and self served- as is check out! The rooms are cozy yet have a huge king size bed! I loved the lighting and iPad controls. I had a great view of the Kaseya center which is exactly why I was there. Being that this is a walking distance to the arena if you're in town for a concert this is definitely the place to stay. It also has a roottop pool and bar- which contrary to what many may know, does not require you to be a hotel guest to visit! The fact that there is no entry fee really makes the rooftop spot an underrated establishment!! The staff were friendly, mostly males I noticed. The maintenance staff seemed to be comprised of females. The area surrounding the hotel is becoming super trendy, with many shopping outlets and amenities at walking distance. I truly enjoyed my stay here and hope to be back!

Service was great! Very nice hotel! We were able to walk to the arena for our concert. Rooms are small but very nice. Entire room is controlled by an iPad. Rooftop bar was awesome as well!

Very small room. Like the bathroom isn't even a separate room it's just all there. And you don't get to control the temp. It says you do and you can change it up to 79 degrees but the temp in the room does not change. I've been freezing the entire time.

we stayed here the night we were going to a Miami Heat game to avoid traffic and parking and this boutique hotel exceeded our expectations. The hotel bar, lobby and rooms were very bright and trendy, the rooms are small but perfectly comfortable for sleeping and short stays. We enjoyed all the techy gadgets they had in the room for lighting. The roof top had a pool that we didn't get to experience this time but will definitely return. Overall, 5 G's.

My friend booked us an Airbnb for this hotel while we were staying in Miami for a concert at the Miami Dade arena right across the street. It was very convenient walking distance and safe environment. The hotel itself is super cute, they have a self check in kiosks and they have staff available to assist with any needs. Love Love the decor inside, and the room set up . It gives me a very modern, futuristic vibe. They also have a bar downstairs where we enjoyed some margaritas, chicken dumplings and shrimp, tempura and rosemary fries. The room itself is so cute. It is small but it's convenient for two people or one. It does have privacy curtains and you can control the light and curtain blinds with the iPad, you can connect your music through Apple play airplay on the TV screen and they have mood changing colors which is nice. Definitely will be looking for this location whenever I'm back in the Miami area. The only downfall was that we assume their pool at the rooftop was open but they are still awaiting for a permit. We really would've enjoyed that because they also have a bar at the rooftop, which makes it a nice vibe to chill get some drinks and enjoy the pool at the same time without having to leave the hotel.

This hotel exceeded my expectations! Very clean, comfortable, excellent customer service and the location was absolutely perfect. The staff was warm welcoming and I can't wait to visit again. I truly enjoyed my espresso martini at their bar made by Lucci. Again, thank you to Rollie & Lucci for making this stay memorable.

Giving this place a 1 star. We left my 4 year old sons teddy bear here by accident on August 10 in room 314 and called immediately to report it lost there. We were told "someone would call us back" never received a call back. It's been 1 week and I've had to call again and was told "nope sorry nothing was found." Then was proceeded to be told that housekeeping is subcontracted out and someone would hopefully get back to me by Tuesday. For the manager, Victoria this is unacceptable!!! Your hotel gives 0 concern about anything lost!!! I know for FACT that my sons teddy bear was left between the pillows of room 314 which we stayed for 1 night and checked out on August 10. Please research this ASAP and get back to me!!!! This needs to be found, it may not mean something to you, but it means something to my 4 year old son!!!

Gorgeous quirky style, the expreso martini was excellent. Good vibes! Nice ambiance. Excellent service.

Went to the roof top and ordered food and the waitress proceeded to tell me they would be automatically charging me %18 gratuity on my bill. Well after I paid she disappeared never came back to the table to check up (we were not done) to see if we needed anything. She don't even provide napkins. Once they charge you they don't care about the quality of service they are providing which is why I don't believe in automatic gratuity. Second, the automatic gratuity sounds scammy because I ordered at the bar down stairs and there was no automatic gratuity.. Victoria from customer service at CitizenM contacted me regarding this issue and really took the time to hear me out on what happened and she made things right with me. She made it clear that the rooftop bar at citizenM is not directly linked with the hotel it is its own entity. The customer service from Citizen is spectacular when it comes to bad experiences. Thank you Victoria .

Lots of cute decor here. See if you can count all the Lego people heads! Cute and comfortable super modern decor and warm colors. My friends and I were really hoping the bar here would be a good jump spot for events at the arena. It's not. The bartender wasn't impolite but not on top of it either. We waited and waited for our drinks. The pricing was... Miami ok... but no happy hour specials. The cocktails were certainly overpriced for the quality but again the bartender was not confident looking when she was making them. The menu has some bar bites but it's all premade heat up type. A big disappointment for a location that should be a good time.

If you love a higher-end frat style dorm, this is your place. When you get to the hotel, there's a self-serve kiosk. The hotel is incredibly overpriced and the rooms are the size of a dorm room. The rooms are cheap and the furniture is cheap. It give modern/IKEA, meets college social party with meets over-priced cocktails. The vanity for the bathroom is basically in the bedroom with you because it's so small. The shower spilled water out of the glass shower doors, which is presumably why the bathroom floor is sort of set up as a wet bath. There was mold in the shower. What is with the weird creepy doll that everyone probably touches and never gets cleaned - so gross. If you want housekeeping in your room, you have to reserve it the day before. The bed doesn't have a top sheet and it's very firm. The hotel doesn't have waitstaff, so you have to self serve and go to the bar to order and you pick up food at a table by the kitchen when your vibrating beeper goes off. The hotel drink prices are very high - $18 for a house wine and it was a short pour. Beers are $8-$9+. Breakfast is $23, which wasn't bad. I got loaded nachos, and no kidding, there was about 1-2 tablespoons of cheese on the entire plate of nachos - not the melted goodness described on the menu. It was 75% chips with a few black beans.

Came to the rooftop to check out the new hotel in the neighborhood. The staff was so nice, they walked us up to the rooftop and showed us the amenities. Izzy was the best!! We had a few glasses of wine and it was such a nice and chill vibe

Pros: Cute, trendy, convenient location. Great bed-BIG & COMFY. Cons: Bed takes up 2/3 of room. Only ONE way to get in & out of bed. Such tiny space that you can only open one suitcase at a time. NOWHERE TO STORE CLOTHES. Shower is teeny tiny and water never gets hot enough. A Wattstop human detector monitor on ceiling that scans and tracks every moment. Creepy. Weird sexual decorations throughout lobby. Just weird and creepy. All of it.

Pesimo servicio sl cliente , poco amable y receptivos , nunca contestan el telefono ni lis mensajes , nos enfermamis de covid y no aceptaron cancelar la reserva , habitaciones ee 1 cama y sin parking .. esperabamos una respuesta amable del hotel pero todo lo contrario.. hospedense en otros lugares mas flexibles

The good: It is a beautiful hotel aesthetically. There are so many places to take great pictures. The staff was helpful for the most part and genuinely friendly. My room rate came with a free cocktail. Unfortunately, the night that I was there I was too tired to go back downstairs to be social. Upon getting into the room it was cute and quaint. I had heard that the rooms were tiny. I was about to board a cruise for 10 days so I knew it wasn't gonna an issue for me. I loved how just about everything was controlled via the ipad on the wall. Once I got in the room I did my normal bedbug check and it passed. Went and took a shower, put on my pjs and got in bed and there was an overwhelming odor of sweat on one side of the bed. There was also hairs that weren't mine on the sheets (I have blonde buzzcut). It was apparent that these were not clean sheets. I was honestly too tired to complain about the issue and have them reroom me. I had been traveling all day. When I woke up and really realized how dirty the room was I was pretty disgusting. I found a large broken toenail on the floor. I have freshly pedicured toes so it wasn't one of mine. When I got dressed and checked out I asked to speak to the manager about my issues. I was told something like the person who handles the refunds wasn't there yet or something of that effect. I wasn't looking for a refund, I had occupied the room, but more of a concession for the unsanitary housekeeping. All in all I hope that this is a one off issue that they correct quickly

The customer service is great. No hot water. The room was the size of a closet. Nit a good bargain for the price. Never again. If you are claustrophobic, it's a problem. I don't normally give reviews but I canceled my late checkout because of the issues. I have airbnbs that are much better values. These hotels need to do better. At th bare minimum, I need HOT water.​

Convenient location downtown Miami. Self check in was easy and the lounge area looked nice. The room was very small, like business hotels in Tokyo, and clean. Adequate for a short stay. Soap/shampoo, hair dryer, tv, good wifi, small desk, safe, comfortable bed. The shower does not contain water well (low barrier, gap between the barrier and the wall) so the bathroom floor is soaked after the first shower. More about form than function. Not sure if there are showers in the pool area or exercise area but if there are then that would be a solution to the wet floor issue. Given the good location and relatively cheap price it's an acceptable place to stay.

CitizenM hotel feels like a co-working space that grew a hotel. The lobby and bar is packed with hip art, desks, and tables to host people writing screenplays and emails. The room is tight with a queen(or full?) bed making up with width of the room. For biz travelers, ask for an iron if you have to steam a suit or shirt as one is not available in the room. Hip stay, but the good restaurants are an Uber away.

Nothing like the other locations. Too many rules. Can't relax. Want your free drink? Not at the rooftop bar. Not here. At brickell, sure. They want you happy over there. Twice out of three stays my free drink voucher didn't even print out and the one time it does I find out there's UNLISTED restrictions. Maybe print that on my ticket????? Please, if you decide to use this hotel chain, go to brickell. Worldcenter falls WAY short of what should be expected. For the prices charged and the lack of amenities, they have no room to be inconveniencing customers. Also note: no free breakfast. You pay. If you want fruit? You pay more. No laundry. No ice machines. No coffee makers. No free coffee. Nothing setting them apart. I've seen motel 6s with bigger pools.

THIS HOTEL(my opinion) is for the QUICK STAYS; MODERN ; and CONVENIENT person(s). If your looking for opulence ; or elegance ..(this is not it) . BUT WHAT IT IS : it's "techy" .You can check yourself in and out(with help from some staff; if necessary) . You can change the lights; open and dim the blinds ;change channels; order room service and even a drink with the help of your personalized in room IPad ..The room is small..but it's "oh so clean" the space is modern ..HERE THEY HAD A BEAUTIFUL bar downstairs (with affordable pricing) lots of lounge chairs for small meetings or just to chill and vibe ..the area has many restaurants or you can Uber eats ..the staff is very friendly. It was sooooo clean ..I can rave on ...OH AND ITS AFFORDABLE ..it's near Port of Miami ...which host much shopping and plenty of fun in the evening ..There are a couple of these chains ..I will be venturing the one in my city (NYC) ..**DID I MENTION ;they have a rooftop POOL AND LOUNGE

We have amazing experience at this hotel , everything was excellent , the hotel has the best modern style , every detail of the hotel was designed perfect .

It took 20 mins for them to process my credit card at the front,. They also had no parking and no space. My room was the size of a shoebox, I felt claustrophobic. It's okay to have these issues but it's not okay to communicate them. Nowhere upon booking did I receive this information. Also, the room was $400+ a night with the cheapest amenities (cheap toilet paper, no name brand shampoo). It was 1/10th the size of a college dorm. Additionally my husband paid for a breakfast buffet but they only let him take one helping and said if he'd went back for seconds there would be a second charge. I asked for firm pillows because I have sleep apnea and need to elevate my head but their pillows were like thin paper. I could not sleep the entire night.

Overall, my experience at the hotel was positive. The check-in process was smooth, and I was impressed with the quality of the hotel room. It was spacious, clean, and had all the amenities I needed for a comfortable stay. I would definitely recommend staying at this hotel for a day or two. However, I did encounter an issue with the bar staff that left a sour taste in my mouth. I had decided to put some money on my tab for convenience, as I planned to charge any drinks or snacks to my room. Unfortunately, the bar staff seemed unaware of this arrangement. Despite speaking with multiple agents who assured me that the money I had put on my tab could be used whenever I requested it to be added to my room, the bar staff claimed to have no knowledge of it. One staff member even went as far as saying they couldn't accommodate my request. This lack of communication and inconsistency between the front desk and bar staff is concerning. It appears to be a training issue among the staff, as they should all be aware of the hotel's policies and procedures. This problem needs to be addressed to ensure a seamless experience for future guests. Due to this frustrating experience, I have decided to request a refund for the money I had put on my tab. I hope that the hotel management will handle this matter promptly and without any issues. It is disappointing to encounter such a problem, especially after an otherwise pleasant stay.

I wanted to love this hotel and I do. But there was a few things that occurred that I did not love. But we'll get to that at some point in the review. The check-in is definitely not your traditional check-in situation. They actually have a check-in stations that way multiple people can check-in at the same time and as quickly and efficient as possible. They do have a few receptionists there to assist you if you need help. And the upside of it all is that you are actually able to pick your floor and view. The rooms aren't large. Just enough space to do the things you need to like sleep and shower. But the bed and pillows are comfortable. The bathroom works and the shower is larger than it seem. They definitely utilized this space beautifully. But the issue I had here was not the size nor the comfortability but the cleanliness. Upon entering my room at glance, spotless. BUTTTTTT... the sheets had makeup and eyelashes on them. I called the front desk and the response I receive was that "sometimes the sheets are clean but the make-up stains them permanently. I told him about the eyelashes being present and he stated well I need to ensure the room was ever cleaned." ABSOLUTELY NOT! So of course he told me he would send someone up to change out the sheets. Okay not tripping, sure. The housekeeper handed me the sheets to put on the bed myself. MYSELF! She didn't change them nor wait to take the dirty ones. When I tell you disbelief? BABYYY appalled. And the bathroom smells like urine. UGHHH! Luckily, I pack cleaning supplies. Back to the pros of the hotel. There is ample work space downstairs making this hotel ideal for work trips. There is also a bar. But surprisingly the area is somewhat quiet making the duo space actually make sense. The hotel is in an ideal location. Right in downtown. Midtown. As well as South beach. There is plenty of restaurants in the area. I would suggest walking to much there is a lot of construction going on in the area. This hotel doesn't have any parking. But they do recommend you to park next door at the Bezel because its only $10 per day. Just take the elevator to the Lobby and you'll walk right out and be at the entrance of the Citizen M.

This is a cool hotel different from any I've stayed at before. It's important to know that the rooms are tiny, and I do mean tiny, with a little sink in the room and a toilet and shower. That said, the room was very clean. Everything in the room is controlled by the guest via the room's iPad which is easy to use. There are lots of comfortable pillows but mattress was a little hard for me, but I spent three nights and slept incredibly well every night. The rooms must be soundproof b/c I heard no noise from either inside or outside the hotel. The $21 breakfast is much better than the usual hotel breakfast. Except the eggs. The eggs are terrible. Staff is friendly and helpful. I'll definitely stay here again.

I was disappointed with the security officer on duty, he didn't not ask the 8 people before me if they are guest at the hotel. He single me out, when I ask for a manager she was extremely unhelpful, she did NOT even ask my name or room number. I WILL NEVER STAY IN YOUR HOTEL AGAIN, completely embarrassed. I wonder if my RACE has anything to do with his decision!!!

Had a great time stayed here one night easy check in easy check out the room was awesome next generation

5 stars. 1. Easy check in (did 1.5 hours before 2 pm - I'm appreciated because i was very tired). 2. I love staff at this hotel. Very friendly, communicative and can help with ALL problem / questions. 3. Amazing room, can control everything with iPad (can choose a lights, control a sleep mode (all room will be black with some music - unbelievable), and control with A/C, can close a whole window, can see a guide about hotel, check a menu and a lot of different things. 4. Very good location. A lot of buses near a hotel, easy to travel for miami beach / downtown / design district and any others locations. Near a hotel 1-2 min a CVS / Sub / McDonalds and a lot of stores. 10-15 min to Bayside and 20 min walking to downtown. AMAZING. 5. Beautiful pool and view from 11th floor - wonderful. Pool was clean, have a lifeguard and bar on this floor too. 6. A lot thing on first floor, u can work with laptop, chill, watch a TV's and drink some cocktails and eat a food. So, i very love this hotel, i'm happy to stay here again and again. Thanks for this service, love it. PS i forgot for main thing at this hotel. U can watch any videos on TV's at ur room from YouTube - it's best of the best. PSS And use a fridge for some drinks.

Room are not as spacious but it suffices. Rooms they are clean, convenient place. Right in front of the stadium. 10min from midtown and 5 from downtown. Cool staff

We loved our stay at CM. It is a very neat concept. The rooms are small like cruise ship rooms but they have everything you need. It is very modern and just quaint.

Staff was nice enough, BUT that's where it ends. Oh, inside looks "cool" as well! And hey! There's a FREEEEE (fake/counterfeit/chinese-knock-off) pacman video game in the lobby. Overall, they tried to "wow" us with the decor. That being said... let's skip to what REALLY matters. -- The room was SMALLER than our room on our cruise ship! LITERALLY. And we didn't get any millionaire rooms, btw, on the cruise ship. Just the standard. -- To get into bed, you have to go one at a time (only one-sided access to the bed). -- Shower so horrible (bad water-saver) that I didn't even use it! Rather wait for whatever... and be stinky. AND VERY EXPENSIVE, for what you get. What a joke. Seriously, guys, YES I know it's expensive in Miami (and close to South Beach), BUT do yourself a favor and pay A LITTLE MORE for a better place. If you're going to be "gouged" (I get it!) then at least pay more and get a better place.

Modern, clean, chic. Rooms are on the small side but very efficient, which makes up for the size. The "smart" technology in the room makes for a great experience overall.

We stayed here 1 night for a concert at the Miami arena. We had wonderful stay. Hotel is super modern, and room has everything you will need. Parking garage building is 1 building away , $6 to park overnight. Staff super friendly and attentive. We definitely recommend

Yes, it's small but not as tiny as many will have you believe. It's perfect for two especially if you don't plan on staying in your room for long periods of time. You get a free drink! It was perfect for watching the Miami vs Celtic series. Considering how expensive Miami is I will definitely book this again.

This is the worst hotel In Miami , the rooms are the size of a bread box , the customer service is horrendous they didn't bring towels enough , they left our door open for hours while we were gon after cleaning the room , the bathroom shower door was broken & for our inconvenience the manger offered to give us a free drink at the bar.

This hotel is is like staying in a REALLY nice cruiseship room. There will literally be no room for more than 2 people to room around but it is really nice. You could only stay in it for 2 days max or never going to be in the room but to sleep! Overall an awesome hotel for the Heat Arena and Bayside events! Cleanliness of the bed sheets could be better though (read this on another review and totally agree)!