citizenM San Francisco Union Square hotel

My sister and I stayed here for 3 nights on our SF trip and absolutely loved it! The room is a bit small, but it was no problem for us at all. Since we are two young women, we were definitely worried about the location after looking at the maps as it seemed closed to the Tenderloin area. However, we felt completely safe at the hotel, lots of keycard entries so security was great, and they had a security guard outside. Some sketchy areas outside depending where you walked, but most people don’t interact with you. Staff was around 24/7 and were extremely helpful with check in and check out (even at 3am whenever we left for our flight home). The hotel was also very quiet and we were not bothered by noise at all. Wifi worked great. The location is also right beside of one of the Cable Car turnarounds that caters to two routes (both ending near the Fisherman’s Wharf), which was really convenient and nice! Lots of food and shopping options around as well. Highly recommend for solo, couple, or two travelers who don’t mind sharing space with one another!

We had a wonderful stay at citizenM San Francisco. The bed was incredibly comfortable, and the room was spotless — everything felt fresh and well maintained. The location was excellent, making it easy to explore the city and get around. The overall experience was modern, comfortable, and convenient. We’d definitely stay here again!||

Nice, quiet, extremely clean room. Comfortable bed and pillows. The staff is amazing and the check in process was the fastest, smoothest ever. Get the app and check in before you even get to the lobby. The rooftop deck garden was especially nice! The lack of storage drawers was odd, but plenty of hangers and a few open cubbies helped. As with most modern hotels, the bathroom door may as well not be there. So room only with someone who knows you VERY well.

I’ve stayed at 7–8 different Citizen M hotels across the world. I like them for their consistency - in look and feel and also on staff friendliness and helpfulness. My latest stay at the one on Ellis in San Francisco was no exception. Consistency in everything. I particularly want to give great big shout out and thank you to a few people who work there - I stayed for 10 days, so I got to know some of the folks who there, especially Carlaa, Chris, Fernie and Lorenzo. Thanks for making my stay a great experience.

Wow, what a cool place. The rooms run on a tablet. it’s has a great vibe. The rooms are small with a great big bed. the shower has different light color settings, and has a great ambiance setting. The lobby was very cool. It was very art deco, with an open space. A lot of places to sit and hang. There was a bar, a lot of places to sit and have whatever you need, right here in the lobby. Great location, very close to the train, cable cars, restaurants and shopping. The staff were All very friendly, helpful and professional. We loved our stay… Should I say, location location location!

The room is very small, and the sink is tiny. There were someone else’s fingernails on the floor when we checked in, which was quite concerning. However, the shower works well, the bed is comfortable, the soundproofing is good, and there’s no unpleasant smell. It’s nice that we have a window, but the view is just a wall, which feels a bit depressing. There’s no parking space available, so we ended up using the Mason O’Farrell Garage recommended by the security guard — it costs $38 per day.

This was my 2nd CitizenM stay (first being Boston) and loved the concept. However the beds here in San Francisco were not good. Boston was super soft bed and the one here was very hard. Was not comfortable to sleep in. Only other complaint was the beer options downstairs. Not pouring much local draft beer. Be nice to come back to hotel and still be able to drink a local Hazy IPA or two.

There was a music festival right outside the hotel, and I had to get to the airport with three large pieces of luggage. The hotel manager, Lorenzo, and New were so kind — they personally walked me through the crowd, helped with my bags, and made sure I got to a safe spot to catch my Uber. Truly above and beyond service. Thank you both for your kindness and care — best service ever!

I've stayed at citizenM Union Square countless times, and the staff are incredible. citizenM is not the usual corporate bullshit. People that work here enjoy what they do, and it shows. Props to Aurelia, Chris D, Justin, and Trey for always taking excellent care of me and my friends. These people are worth their weight in gold.

I enjoyed it here! Great location, and the rooms are small but very nice, modern, and clean. The iPad system is cool. When housekeeping came to change out towels after the first night they didn't actually replace them. I called to have them come back and it took them over an hour and half to come. After we got them, they knocked again an hour later trying to bring more? I was a little annoyed by the lack of organization. Then on Sunday morning housekeeping was banging on the door at 9am trying to clean again. I feel like that's a ridiculous time to wake someone up on vacation when we aren't even checking out that day. They could probably work on fixing the housekeeping option in the app to set a time for them to come so they aren't waking you up or stopping by at weird times. Their trash bin under the sink also annoyed me, the slots are so tiny and I think one side is meant for recycling but you can't even read what it says lol. The bathroom also needs a shelf by the toilet so you can set your things down while you shower- right now everything just has to go on the toilet seat or the floor.

I am a big fan of CitizenM hotels. I have stay enjoyed my stays at CitizenM in Taiwan, Seattle, and a couple in France. This location was a disappointment in comparison. The room did not have soap or body wash in the shower. No pen in room; other hotels have had that. And what is the deal with the room refrigerator? I liked the old ones better. Breakfast would have been acceptable for a typical free hotel breakfast, but it was not free. And it was not excellent but it was pricy. At other CitizenM hotels the breakfasts have been excellent. Annoyingly I was offered $4.40 off the breakfast if I ordered online and so I did, but the discount did not come through. Even more annoying, I noted that a $1 tip was added for the room. Not cool at all. I don't deal with companies that make me chase them down for pennies. I may give CitizenM another chance because prior visits were all great, but I definitely won't give them more than one more try.

I've stayed at 7-8 different Citizen M hotels across the world. I like them for their consistency - in look and feel and also on staff friendliness and helpfulness. My latest stay at the one on Ellis in San Francisco was no exception. Consistency in everything. I particularly want to give great big shout out and thank you to a few people who work there - I stayed for 10 days, so I got to know some of the folks who there, especially Carlaa, Chris, Fernie and Lorenzo. Thanks for making my stay a great experience.

Great place to stay in the city! The rates are reasonable and the vibe is young, energetic, happy and new. My [tiny] room had everything I could need, was spotlessly clean, and completely secure. Helpful employees are everywhere. I'm a huge fan!

Love this location. I emailed them and asked for a favor(won't specify what it was on this platform) but they were very accommodating regarding my situation. Sarah who greeted us at the check-in station made us feel SO WELCOMED!!! Super friendly & personable. Without a doubt, when I'm in San Fran, CitizenM will be my 1st, 2nd, & 3rd choice. Exactly what you need in an outstanding location.

This was our first time staying at a CitizenM, and while it's not for everyone, it really fit our lifestyle. The rooms are compact (similar to a cruise cabin) with the toilet and shower behind frosted glass right in the main room. Not ideal for total privacy, but the space is used very efficiently. There's one deep drawer, a mini fridge tucked into the sink basin, and just enough room for two. The best part? The location. You're steps from BART, the light rail, cable cars, and trolleys, which made getting around San Francisco super easy. Because the room is small, we found ourselves out and about more, or relaxing in the stylish, communal lobby space. The bar was a nice bonus, and while we didn't check out the rooftop patio, it looked like a great place to unwind. Check-in is mostly automated, but staff are around and helpful. If you're someone who prefers being out exploring rather than staying in your room, CitizenM is a great choice.

High tech, perfect rooms with a practical layout design, interactive staff throughout property & no BS policies or "status" gimmick. This hotel will leave you wishing you had booked a second third or fourth night. Everything you could need in a room is all right here. Every room fits 2 people (no more). My favorite features: High tech iPad in every room LED lights (multi-color) controlled by iPad and can easily determine the mood of the room. Automatic curtains Huge bed Comfy pillows NO security deposit 24/7 restaurant Key access to rooms (for extra security). Union Square location Every room (regardless of floor level, direction or view) is no extra charge; first come first serve. Cons: No parking, key card access to rooftop (which only employees have), 11am checkout (unless you pay $80), bar closes at 1:30am, two elevators.

This review is only for the private public space rooftop , which is open yo the public - Monday to Friday from 1200 to 1700. Staff is super sweet, and this amazing rooftop that I had all to myself was everything. Perfect spot to relax, read and enjoy the city views.

We've stayed at a CitizenM hotel before, but this was our first time at the one in San Francisco. Convenient location, affordable stay, secure entry, seamless check-in, fun & high tech rooms - nearly identical experience to our previous stay in SoCal. Our room was directly across the hall from the elevator, so I was initially worried about noise, but we never once heard the elevator, let alone people in the hall. Great soundproofing to the rooms! The water pressure from the rain shower was pretty weak - I was able to wash the shampoo out of my hair, but it took a bit. I think that was the only downside? We'll absolutely stay here again! Like literally, I already have my next reservation made.

Great hotel for solo travel! Extremely clean, very friendly staff, security at the front door, and many other solo travelers there! The room is very modern and high tech, with all amenities controlled by an iPad (lighting, curtains, temperature, TV, etc). The rooms are small (as expected), but still have a king bed. Water pressure is a bit lackluster. I would definitely recommend staying here and will be staying again!

My first time visiting citizenM in San Francisco was unexpectedly pleasant. I've never heard of citizenM before, but I was looking for a place to stay around the Union Square area. There wasn't any parking, but we parked in a different area nearby. We entered the elevator to check in and we were welcomed to an open lobby with board games and a bar/breakfast area. The whole space had a comfortable modern feel which was relaxing after a long day out. The inside of our room was also decorated with lights that gave an atmospheric vibe. The room was small and compact, but still comfortable and had everything we needed. Not to mention, they gave us a surprise for our stay which included some treats, refreshments, and a personalized card. Absolutely blown away! Even the tap was equipped with a filtration system. I would definitely recommend this hotel to others if they were looking for a great place to stay. I am looking forward to my future stays!

AMAZING. Staff, food, ambience!!!! Why you would give this place less than 5 stars is beyond me. Tatiana & Sara & the tall dark handsome gentleman ( sorry i forgot your name) ABSOLUTELY TERRIFIC!!! They helped us navigate our day as well as wind down with a good espresso martini. I will rave about this hotel until i book again. Thank you.

For over a decade now from time to time we stay in hotels around the city, less so during the pandemic. CitizenM is the flavor of the day (or year). On average we stay here once a month. It's convenient because it's two stops away from my FiDi office, and the living room, aka the lobby area is sufficiently intimate and at the same time airy enough for those who need a clean open space to work, or grab a cocktail after a long day of work. It reminded me of the Moxy in Tokyo. I recently discovered photos on his insta were from the hotel. I didn't discover, actually, he was just pointing subjects on the wall and showing the pictures on his insta one day and I was surprised by how photogenic the subjects on the wall display could be. In fact, I spotted another person snatching photos of the decors on a recent stay, probably for his insta too. The bed in the room is the most remarkable thing, huge, firm, and white - and the second best thing being the tv. It's hung just so for one to binge all night on Mandalorian season 3. The third favorite thing about the hotel is the cocktails. Perhaps there is a European origin story somewhere, because the names of the cocktails brought me back to Scotland. We tried many and have now settled on a couple of our favorites. Bartender vaguely recognizes us and was slightly disappointed we did not travel far and wide to be here. San Francisco is changing. Hotels in San Francisco represent that undercurrent. CitizenM is the hotel of the moment. Just like SF Proper, Kimpton on Market, Intercontinental in SoMa, or Zephyr in North Beach - each hotel represented the mood of the city in the last decade and more. I should know, we've been through it all.

Such a beautiful hotel! In a great location and has so many food and shopping nearby. Friendly staff and love the views. The room is controlled by an iPad which is very easy to navigate. Overall super great experience, would stay here again

This was a nice stay for a solo work trip. The hotel leans heavily on tech features, so that was a nice change from what I'm used to. The rooms are small (and marketed as so) but I found it cozy for one person. The main drawback to me was location - it's really close to Tenderloin which is not a good area. I'm glad there is security outside and you have to have a keycard to enter the building, but I wouldn't stay there again. If you do stay, I wouldn't recommend paying for the hotel breakfast. For the price you can explore nearby businesses and get more variety.

I will preface this by saying that the stay at this hotel was, like, fine. There was nothing INNATELY wrong and I don't inherently find the need to FIND things wrong, or complain in general. This, in and of itself, is not even a "complaint" necessarily. More of an... observation. The Citizen M we stayed at has a killer location in the heart of SF. Driverless cars abound. There's a door man, but it seems more for show. I am unsure what this man gets paid to sit there and press a button as you walk towards him, but I hope it's a lot. Good for him. You walk into an elevator that brings you to the third floor where upon arrival you'll be greeted by the most San Francisco up-beat, "I definitely am active on LinkedIn," tech bro but loves tattoos, proud extrovert who is like, "hey guys, welcome, we love that you're here, we're all self check-in but I am here to guide you through that process." There is a terminal in the center with computers, ipads, keypads, etc. not dissimilar to how you check yourself in at an airport. But with the added bonus of Upbeat Super Congenial Tech Bro watching you and telling you what you do. "great guys, that's great, now go ahead and press 'next' for me and then you're going to see the screen for the... *someone else walks in*... hey guys, welcome, we love that you're here, we're all self check-in here but I'm gonna be here to guide you through the..." My boyfriend continues to go through the check-in process unassisted, as we are both elder millennials who are familiar with things like "computers" and "touch screen," placing the key cards on a pad to activate, yada yada, until BAM! we have officially checked ourselves in. Fine, but begs the question for me: is this ACTUALLY more efficient than just someone checking you in? We are now employees of this establishment, we could have checked in the new customers, had they asked. I am unsure if someone WATCHING you do this is better than just, like, having THEM do it? Either way, we chose a room on the 12th floor for the views. The lobby is cool, in a sense that it has a bar by the check-in kiosks, a sort of lounge of couches with ports for your MacBook, an area that definitely photographs well but in person is nothing that compelling. The aesthetic of the entire place felt to me like something that is deliberately placed for cool photos online, and not necessarily genuinely charming or impressive. But alas, I am a hater. The lobby by the elevators, and the walls when you travel to your room are lined with this black and white wallpaper of... "real people" I guess was the branding idea. A collage of a hundred people staring at you, smiling, WE ARE YOU, YOU ARE US. I found it unnerving. Why are they looking at us? The room itself was super tiny, a long vertical space that made me think they converted something that should have been 50 rooms into 100, by packing people in like sardines but making it "so chill and hip" with LED lights and a mostly see-through shower/toiler area in the center that does not, in any capacity, lend itself to privacy. These rooms are 100% designed for a single Tech Bro hoping to bring a Thai food restaurant hostess back to the room. There's an all- white king sized bed pushed up against the wall of a window with blinds controlled by an ipad, and an eccentric stuffed doll looking at you as you come in. "Everything in the room is controlled by an ipad" they said, and boy was it. Here are things NOT in the room: a coffee machine, a refrigerator that works, good water pressure, a place to put your luggage and clothes, an ironing board (though there was barren, empty room nearby with a single quirky-printed ironing board), ice, a normal phone, storage of any kind (other than a safe you pull out for under the bed obviously for your cocaine). The rooms are "sexy" maybe, but not at all practical. But maybe we're just really old and don't get it. The next morning, the boyfriend had to go downstairs for coffee and pay $3 a cup. At night after dinner, we couldn't get the TV to "cast" to my phone (even though we both work in tech fields and did everything right; from resetting connections, clearing cache, updating software, etc. still nothing and the QR code brought me somewhere with spammy ads). We ended up giving up on it, rather than calling down to Upbeat Super Congenial Tech Bro who likely would have told us to do everything we already did. The view was really pretty though, and the window sill was big enough to sit and look out at the city. There were two plastic cups that we were able to use for shots of vodka, and we had a lot of fun naming the weird stuffed doll ("Fatima," "Fatty" for short). The experience wasn't "bad" at all, it was just... eye rolley. It's easy to picture the executive coming up with this concept "AND THERE WILL BE PEOPLE ON THE WALLS, AND EVERYTHING IS DIGITAL, AND THE SHOWERS WILL BE SEE-THOUGH." Would we go back? No. Should you go? Yes, it's funny.

CitizenM's "free Internet" login page is full of fraudulent ads that get flagged as scams by my bank. And I still couldn't cast to my TV. Do not recommend

I had never heard of this hotel until leftover food was available on Too Good To Go. This hotel is nicely located, slightly EAST of Powell Street on Ellis Street, just a couple of blocks from Union Square and a couple of blocks from the cable car turnaround. Macy's is between Union Square and this hotel. I am recommending it to friends. It is clean, it is fun, it is welcoming. Prices are very reasonable. While I have no need myself for THIS hotel, there are other Citizen M hotels in other cities that I do want to stay. I think they may be a good fit as well, a nice alternative to Airbnb, especially for shorter stays. So I am very glad to have found this hotel.

If you're a solo traveler looking for a decently priced stay, this is your place. Located close to Powell Street, shopping, and local restaurants the CitizenM is easily accessible. There is a doorman who will badge you in for when you arrive, going up to the third floor to check in. If you download the app you can also check in but I had some issues with a card on file due to having booked on a third party platform. The rooms are smaller than your typical place, so if you're two people with more than 2 pieces of luggage you may be struggling to fit. I had a carry on and a backpack and it seemed tight for me. The bed fits in between the wall so there is no worry of anything falling down the sides. It's a decent bed but they do only provide a comforter. If you're someone who gets cold easily you may wish to ask if they have an extra blanket. The room is controlled by regular light switches and a tv control but they also have an iPad that controls it all too. This is from dimming the lights, to changing the color of the bathroom light (seen as blue in the picture) and the tv. I did struggle to have the tv turn on and actually play the channel I selected but that was neither here nor there. The bathroom is compact but does have good water presser. You cant move the top shower head but it does have a detachable shower head to the side if you need to use it. There isnt too much storage or closet space so I'm not sure how an extended stay would work. The hotel itself doesnt offer parking but there is a lot next door that you can park at. Keep in mind that you should take any valuables since it isnt monitored and well it's the city. Other amenities that they offer are a full bar, bar food (think nachos, chips, shareables), and an add on of breakfast. I only stayed one night but it was a good nights stay.

This is our second stay at a Citizen M. It's located in a great spot near Union Square with lots of shopping, restaurants, movie theater. The lobby is smaller than Seattle but cute. They have a sweet roof top deck to see the beautiful architecture-we brought our lunch that we had picked up from a shop around the corner. Stayed for 2 nights and slept like a baby. The hotel was full but it was still quiet. Love that! The staff was really attentive and helpful. They have the "anticipate the customers needs" down! Super customer service. We had a front desk person in our elevator and she overheard me say to my daughter "Press 3 so we can go check out." The front desk person asked me what room numbers we were in and I told her. She said she'd take care of it. By the time I had walked to my car, she had handled it.

I love this hotel! I love almost everything about it, from the location, to the price, to the room and the breakfast. Location was close to my office, which was perfect, but also close to union square, the mall, and the bart station. On arrival there is self check in, but a staff member did come to check if I needed help. Bring your passport (even if American) for easier check in. Even though there is no front desk, someone is always available on the 3rd floor if you need them. The room was very clean, bed comfortable, shower hot. I was on the 11th floor with a decent view. For people who complained about water pressure, use BOTH the handheld (left in place) and the rain shower head for a good mix of water pressure. I found using the hand held worked better for rinsing shampoo from my hair. Breakfast was fantastic, I only had it my last day because we had breakfast in our office the other days. There was a large collection of hot and cold foods, good brands like chobani yogurt and Bonne Maman jam. They were nice enough to give me a pastry bag so I could take a chocolat croissant to go for the plane. The breakfast was hearty enough to keep me full for my trip back to the east coast. Definitely worth the price. Apparently you also can get free coffee and tea (even specialty coffees) included with the cost, and for the rest of that day even after breakfast is over. I didn't get to take advantage since I left for the airport right away. Two things I didn't like: there is no iron in the room. They have two "iron heaven" stations for the entire hotel. Good irons, but terrible lighting, no water available for the iron, and some of the hooks for hanging clothes were ripped out of the wall. Not a good setup at all. It should be brightly lit, not have a dim red tint. The other was the toaster at breakfast. I put my bagel through four times and it never really got toasted. But with these as my biggest complaints, I was doing ok. Next time I'll pack less things that need to be ironed. The "fridge" (drawer) also wasn't super cold, and couldn't accommodate a large water bottle. Don't plan fo use it for anything needing actual refrigeration, it will keep drinks cool-ish. The Bart station is a block away down Powell, as is the mall and the cable car turnaround spot. Head in the other direction and a block away you have union square, with a Walgreens on the way (just around the corner from the hotel). I felt safe as a female waking around the area at night. If you want a quick bite (especially somewhere you can feel comfortable eating alone), Tad's next door was good. Check out my review for them as well! This is a perfect hotel for a solo traveler. Don't try to stay here with your family, or even with one other person unless you like being on top of each other all the time. You'll be miserable and you'll write a bad review, but you've been warned! For a solo business traveler it was perfect! I've booked my next stay already. Oh and if you book on the app, you get a free welcome drink! I didn't know that the first time, but I did that for my next stay.

CitizenM is an almost perfect hotel. Design-wise it's insane. Every detail is perfect. They even have Nelson lamps in the room. The lobby is a fun, lively space to hang out in, drink and eat. Rooms are small but incredibly well designed and efficient. It's about 150 square feet but it surprisingly works because they combine so many of the uses. your bed is your workspace, TV space and sleeping space. Your toilet and shower area are combined. (You'll see) The only thing I don't like here are the pillows. There are no sleeping pillows. You have to sleep with these huge sham pillows so your neck is really high. They don't squish down. The first night I even had to try and sleep on the stuffed animal they had in the room. I would bring my own pillow or buy one for $10 at Ross across the street. And parking is next door with no in and out privileges and they close at 10 so you can't get your car out until the next morning. Other than that, a perfect hotel and the price is unreal.

Rooms are clean and futuristic. However it is small, it's like sleeping in a pod. Because of space, most needed items are shared so you have to step out of your room and go to the common area. I picked this place because of price but I would of just paid a little more and go to hotel with more space and amenities in the room. Check in could of been easy, but couldn't get our room key to activate.

Loved the quirky theme, room was clean and very modern. The 3rd floor communal area is really nice and offers a space to chat with friends on the couch, tables to get some work done, and a coffee/bar area (would skip the coffee though, it was pretty bad). Was a bit nervous about it being in downtown and not so good characters trying to come inside but there is security in the front with doors that can only be opened using a key card--I felt really safe. You also need a key card to use the elevator (besides floor 3 for checkin) which added another sense of security. The room itself was on the smaller side but felt really cozy. If you have many suitcases they would need to partly block the walkway. I would recommend packing lighter if you are planning to stay here. There are day and night time blinds which add privacy and makes sleeping in very comfortable (sometimes a bit too comfortable). All the settings are controls on an ipad and was very easy to use. I loved the shower and it had good water pressure. We even used the TV via airplay to watch a movie and it was very seamless. The demographic of the hotel was definitely on the younger side. I would say older folks who may not be as tech savvy may prefer a more traditional hotel experience but me and my partner really loved our stay here. Service was also really friendly and we were able to get a late checkout added after speaking to the service rep. There is a garage next door but I think this hotel best suites people traveling without a car (hotel is close to bus, metro, and BART stations). I believe the garage also has some restrictions on when you can enter/leave so be mindful of that.

Upon arrival I was warmly greeted by the security host with a smile & welcome hello, around 9am. When I got to the front desk, Mister Fernie was so pleasant and helpful with self-check in procedures. I was half asleep but he made my check in feel easy like a breeze. Mister Fernie was not only very professional and helpful, I really appreciated his personable attitude. When I got to my room, I instantly felt a connection to restful sleep because the room felt so cozy and superbly clean! Love the design of the room! I am traveling alone but I feel like this room is good also for a couple. The IPAD element to the room was so high tech yet didn't feel overwhelming to use the technology in the room. This hotel feels sophisticated, pristine and unpretentious. Definitely will stay here again! Five stars all around!

Great service, clean comfortable rooms, conveniently located at an affordable rate! The $20 breakfast buffet had a nice selection of food and drink options, as well.

One of the best hotels I've stayed at. Every single thing is beautifully curated and maintained. Yes the rooms are small, but it just means every detail is perfect down to the tiniest things. Definitely get breakfast bar, and the espresso is also amazing. All the art is amazing too.

Great location! Modern design! Great for solo travelers! I booked CitizenM for a work trip in San Francisco and the location was super central in Union Square. It's close to bars and restaurants. There's always a doorman which makes everything feel safer. The room is clean and modern definitely designed for one person. It almost gives capsule hotel vibes.

my favorite hotel out there. I love the ease of check in and the value for the price is spectacular. The staff is all friendly and the entrance is super safe. I love everything about the room it's just the size I needed for my partner and I!

Incredible, affordable, cozy, friendly haven in the city! I was staying in SF for work and extended my trip for a few extra days. Needing a more affordable option, I searched around and found almost nothing under $200/night. CitizenM was the most affordable option. Never having stayed at a CitizenM, I wasn't sure what to expect. I was blown away. The staff were super friendly and helpful - from check-in to check-out. I had a red eye and they welcomed me to stay in the Living Room area for as long as I needed on check out day. CanteenM was super good (the food place in their lobby). I hung out drinking tea several days reading my book. The rooms were clean, great views of the city, bed was comfy, and smart features lighting, alarm, chrome cast made the stay feel like home. Would HIGHLY recommend. I literally didn't want to leave.

Citizen M Hotel review: Visiting Citizen M at Union Square in San Francisco was nothing short of an fun experience, and I would be remiss if I didn't tell you all about it! The first thing that caught my eye when I arrived at the hotel was the uber-modern futuristic design. Honestly, it looks like it was taken straight out of a movie with all the colorful decor, and modern seating. This is certainly not your grandmother's hotel! As I wandered through the lobby and grabbed my room key using their self check in system, I couldn't help but be drawn by the eclectic art that lined the walls of the lobby and bar area. The almost "NFT like"cartoons located throughout added a fun and witty element to my check-in experience, which I greatly appreciated. The room at Citizen M was also just as amazing as the lobby. As you'd expect from a modern, tech savvy brand, the rooms were full of technology. All the curtains, lights, and room temperature were set by an iPad. A large flat-screen TV was also available, which made it easy to keep up to date with the news or kick back and binge-watch the latest show. There was even a mini-bar full of snacks and drinks to enjoy. There is a full wall window in every room, offering an amazing view. (Do you want to try to get as high up in the hotels you can. San Francisco has an amazing skyline.). And you don't want to miss having a cocktail on the rooftop patio. Another thing great about Citizen-M is the customer service. The team was attentive and helpful with my every need. (Freddy, an employee, and the resident magician, is delightful and entertaining. I've stayed there twice, and I still can't get his magic tricks.) There was always someone available and ready to assist me, and I also enjoyed their playfully sarcastic remarks which lightened the mood. By the way, their breakfast is appetizing. No cheap continental breakfast here... Thick, cut, bacon, unlimited eggs, toast, or bagels, lox, and cream cheese. Really good. Finally, the hotel's overall affordability, location, and overall vibe are a huge plus. The fees are reasonable, and the various discounts and offers that Citizen M has are always pleasant surprises. In conclusion, Citizen M in Union Square is an exceptional hotel, and I had a great experience during my stay. From the stunning design to the attentive customer service, the hotel truly lives up to its reputation. The modern technology brings the convenience of home to this lovely getaway and I definitely recommend it! Link to Citizen M website: https://www.citizenm.com/

Decided to go to San Francisco for a weekend getaway. Stayed at this fabulous little gem. All the rooms are the same except the ADA rooms. They have a little more room. Very high tech and everything you need in a compact space. Everyone was so friendly. They have signature cocktails and serve food. They are centrally located and we were able to walk to the Giants game, about 30 minutes. We were also able to walk to the chase stadium about 40 minutes. With a parking garage right next-door and Security at the I would definitely recommend checking this little place out

Yup, this will be my home away from home while in the Bay going forward. It's tucked away in the bustling Union Sq. and is close to everything that matters. I lived in SF for 3 solid years so believe me when I say that this hotel is in a great location for locals & tourists. The rooms are cute, quaint & conducive for a comfortable rest. The living room area is beautifully decorated and has plenty of nooks to chill, work on your laptop, have an imitate conversation, enjoy a snack, etc. Lowkey reminds me of a swanky library lounge. I was only in SF for exactly 24 hours, so this hotel did what it needed to do & is a stones throw away from the cable car stop, shopping mall, Macy's, Bart station, Apple store, eateries, etc. Shoutout to Oscar for providing great service at check in!

Where do I even begin We missed our flight going into San Francisco, but showing up at check in completely changed our mood, from our check in to grabbing a beer at the bar Lindsey was a total gem, we later met Tati who was an absolute gem of a person and this hotel and company is truly lucky to have her on their team, she was extremely kind took the time to get to know the people whom stayed at the hotel , made you feel like you were at home ! We met jelie on our last day there and she too made the experience truly special. Working in the hospitality industry I notice these things & they truly went above and beyond for their guest. They had the best rosè ever :) The rooms yes are small, but extremely unique and the most comfortable beds you knock out right when your head hits the pillow! The view we had from our room was truly something else. Location, you are right by the mall so that was nice & there are plenty of things to do around the area. We will definitely be back to this hotel, just for the incredible staff this location has(:

If you're going to stay here, be aware that the room is very small. However, it is very comfortable and efficient. Location: Even though it's in a busy area, the street it's on is less congested, which makes it easy for Uber drivers to find you and stop. Room: The bed is large and takes up the majority of the room. The mattress is extra firm and took a day to get used to. Everything (TV, lights, blinds, thermostat) is controlled with either the app on your phone (so make sure to download it) or the iPad on the desk. You can stream shows from your phone to the TV. There are two blinds covering the picturesque window. One that's sheer that still lets in light and a blackout shade which is seriously BLACKS OUT ALL LIGHT. I woke up at 8:30am and had no idea that it was morning! There are colored lights that you can choose the color and regular lights-all of which you can adjust the brightness. There is no dresser. There is one large drawer built in to the bed frame along with a smaller drawer which houses a safe. There is a little desk and a thin shelf that you can put things on. The vanity has shelves to put things and a hair dryer. A small cold storage (I won't call it a refrigerator) is in a drawer in the vanity. There's a small area right when you walk in that you can store your luggage and hang your clothes. There was a small room down the hall that had an ironing board and iron. Common Area: Very colorful, welcoming and comfortable with large floor to ceiling windows on one side that lets in lots of light. You have the option to pay extra for their breakfast buffet which we did the first day. They also have a bar which we didn't go to. This is all one open floor plan. This is also the area that serves as a front desk and concierge. The difference is you won't see a counter or desk with staff behind it. The staff member who helped me check out was also behind the bar. Pros: Great location, friendly, helpful staff, clean, and I cannot describe how amazing it smells when you first walk in. Cons: The gym needs to be better marked. I followed the signs and came to an unmarked red door with a regular lock on it (which was locked). I ended up asking a staff member who walked over with me. We both laughed when she showed me where the card reader was (I don't know how I missed it). Maybe they need to add some signage that says GYM or change to a glass door so it's more obvious. Bottom Line: Enjoyed staying here and would definitely recommend it. I stayed here with my teenage daughter and she loved it. It's best for 1 person or a couple. Probably wouldn't recommend it for people with kids.

What a great weekend finally got to stay at a citizenM.Perfect staycation. Right when you walk through the doors to the hotel you get a whiff of the lovely smell. Rooms are small but super clean and functionabIe kind of reminds me of a cruise ship room. I love how you can change the moods in the room with a single touch on the iPad. Staff was wonderful. I would definitely stay here again. Pricing was great but the parking is what gets you but it's to be expected in the city. I'm definitely checking out other locations when traveling. I think I found my new favorite hotel brand. You definitely have to experience it.

I wish you were able to give more stars! The staff at the hotel is AMAZING, everyone is so friendly and helpful. I met Julian, Sarah & Jeffie on this trip and they were so amazing! We arrived around 7am they held our luggage for us we were here celebrating our anniversary upon checkin Julian assured me he was able to get me a room but wanted to wait till something on a higher floor came available to give us a better view. They decorated our room with balloons & a very sweet note. This hotel is in the perfect area, walking distance from Chinatown. The are for the cable cars is at the corner so convenient. This hotel is in the perfect area! I recommend this hotel 1000000% I can not wait to visit their old her located! Great job CitizenM for the staff you have in San Francisco

Great customer service from the bar the drinks were perfect, the rooms are extra small but big enough that I didn't feel cloister phobic. In case you are looking for the remote for the TV it is tucked away below the bed in a drawer.

Rooms are small but have a super efficient layout that includes everything you need. Might be a tight fit for 2 people and definitely so for more, though. There's slick automation that lets you control all the lights from one spot. Also, both regular and blackout blinds. The place is brand new and everything is quite clean. Lobby floor includes a very nice "living room" space. In the morning there's a breakfast buffet - it's $20 with an espresso drink included - was pretty tasty and, given SF prices these days, this is actually a pretty good value. In the evening it's a bar - drinks were pretty good and bartenders were very cool. No cash accepted, I was a bit miffed about that but it's the way a lot of businesses are going now. Elevators are pretty slow so it can take a while to get in and out, that was one of the only downsides. I was there during a convention, and all the hotels doubled or tripled their rates, CitizenM included. Not sure if it was worth it, but the price was nonetheless OK compared to the competition. Normal prices are much more reasonable. Instead of an "elite" program they have a monthly subscription (CitizenM+) - you have to sign up when you book to get the best rates. It's possible to cancel after booking but make sure to select the month-to-month option, not the 1yr obligation. Moscone, BART, and the Muni T light rail are all very close. Getting in from the airport was super easy. Overall, it was a good choice and I'd happily stay again.

I loved my stay! My fiancé and I went for our anniversary for a quick 1 night adventure in the city. Staff was so friendly, they made sure to have extra pillows and blanket like we asked. The space is small, but comfortable for a night or weekend stay. We walked everywhere, Chinatown & union square. It was an amazing trip and a great location. There's no parking, which is literally the only reason I'm giving it 4 stars. We were able to locate a overnight parking garage a 4 minute walk away from the hotel, but for overall convenience that's the only negative!

First time in SF visiting from LA, and I can honestly say that staying at the CitizenM was an excellent choice. Rooms are smartly designed to maximize space, there are amenities that are available to you that are normally paid services at other hotels, and the staff is amazing. If you are traveling alone or in pairs, these rooms are great. We were staying at the CitizenM on vacation for our one year anniversary. They left a card congratulating us, flowers for the missus, and a ice bucket with a couple drinks as libations. The bed is spacious and comfortable, and there's a master control iPad that controls lights, curtains, and tv. Big plus: they have black out curtains. I feel like that's a feature I actively look for in hotels nowadays. The lobby is a central hub for all things: there are workspaces, couches and tvs to just hang out, a bar/coffee station, and a little food corner. Note: the check in is at 2:00pm but they have a luggage storage service for no cost that was super convenient. There is also a gym. The gym comes equipped with two treadmills, two peloton bikes, a small wall panel that comes with workout routines and virtual classes, a modest dumbbell rack, and cable machine, and some "kettlebells" made with leather pouches filled with sand attached to wooden handles. A modest setup but enough to get your exercise in. One of the biggest draws of the hotel is the staff. Literally the nicest people I've had the pleasure of talking to in the hotel industry. Tati and Freddy are probably some of the sweetest and most helpful people. After a weekend of eating and drinking, we wanted to simmer down and hang out in the hotel lobby. We ended up finishing our trip having drinks and having nice wholesome conversations with Tati and Freddy. Definitely elevated the end of our trip from good to great. Overall, we had a wonderful experience. Will be back again the next time we're in SF. TL;dr 1. Great rooms and amenities for 1-2 people 2. Gym is modest but new (towels provided!) 3. Lobby has bar, workspace, coffee, breakfast/lunch 4. Staff extremely friendly and helpful, especially Tati and Freddy If you're looking for a non traditional hotel experience, this is your place.

I had a great stay here at CitizenM. The staff are friendly and the location is great. Definitely will stay here again.

This hotel is very modern chic, compact, very practical with a cool new common area which they refer to as our living room. We spent quite a bit of time there reading and listening to our music. Location is top notch. Very clean why's is a must for me. I will come back here again.

Pros: Scrupulously clean. Comfortable beds. Great lobby (on 3rd floor). Excellent shower. Chromecast-capable TV. Decent internet. Super friendly staff. Cons: Elevators are hard to use, you need to trigger a sensor on the wall with the key card but the sensor is just inches off the floor, on one side only, and not sensitive enough. Too-clever smart lighting system is fiddly. Pillows too large. Windows were a little drafty even closed with blinds down. Slightly creepy in-room book selection targets damaged adolescents. Very creepy voyeurs in office across the street. Finally: the room was perfect for me alone, but would have been a tight fit if my wife was with me for more than one night (I was there for 4 more), or for two people who don't like one another very much.

I cannot stress enough how great the staff is here from the moment you walk into the building. We arrived early in hopes of getting checked in earlier however they were at capacity but staff was able to hold our bags until check in time. Since the hotel is central to so many things it didn't feel like we would have to wait long until being able to get a room. We walked around the mall that's a few mins away and did some shopping which is always fun. Once we entered the room everything was clean and tidy and the bed was extra plush for us to rest. The technology is absolutely top notch from being able to control your lights and temperature from the comfort of the bed. Great esthetics in the room but also in the hotel. Last evening we hit the bar where we were given great advice to hit the Mission District since we didn't have any direction for the evening which turned out great. We will def look into other CitizenM locations due to the great experience here in SF.

There was a glitch with my reservation when I arrived. Lorenzo and everyone else there worked tirelessly to fix it (including giving me a drink). Finally got to my room and it was just what I was looking for. Loved my stay. Will be back to this one and others. Highly recommend. The setting is fun, the room relaxing and the staff AMAZING.

The lovely modern hotel was enhanced by its exceptional staff, making the stay truly special. I strongly recommend it. Everyone, from the security guard to all employees, was incredibly nice.

I absolutely loved staying here, from SFO we took the rail and this place was across the street from Powell St. Rooms are super modern and cute, elevators and common areas have Bose speakers (this place spared no expense). Social environment on the 3rd floor, welcoming staff. Daily room cleaning Recommend/Improvements-- 1) use less fragrance in the elevator 2) why can't we turn off the AC? The warmest is for was 75 and we can't turn off the fan or AC?! It is on all night and having a fan blowing is bothersome