City Center Hotel Long Beach, Sonder

Really enjoyed my stay here. The front desk staff was friendly, furniture and vibe was super cute, and everything was very clean. Felt homey! First time staying at a Sonder and was a little nervous tbh, but for sure will stay at another one after this experience! Regarding location it’s in downtown, so there is some sketchier things nearby, but good security on property and security guard at the alley gate. 2 hour parking outside 8 am - 6 pm. Free overnight and felt okay parking my car on street. There’s a restaurant/bar on the property that looked good too.

Perfect cute oasis in the heart of long beach for overnight quick stays. My son and I stayed here for 3 nights during the week and we loved it. The rooms are perfectly sized for a couple with a king bed and a large bathroom and shower. Loved the courtyard and it's charm. It has this cool retro vibe with plenty of cushioned seats for relaxing or working outdoors. All the doors are code entry from an app on my phone which was super cool. Didn't have to worry about losing my key. They even have a pool that was 85 degrees!! The service was fantastic: always welcoming and helpful for local eats recommendations with 24/7 front desk service. There's no parking - just street parking which is only $1/hr when you find a spot. It's 10 min walking distance to all the food coffee shops and long beach eats.

I booked 2 nights at this location since a friend had already made a reservation there. The online pre-registration including photos of my face was concerning. When I arrived my door code did not work- you literally must enter your code just to get in the building. They are using some sort of new anti-social "no front desk, everything is done by your code" system and I am not a fan. For example- want to go to the pool? Be sure to memorize or write down your code (or take your phone to the pool) or you won't be able to get back in your room. I had pleasant encounters with the staff, but the neighborhood leaves much to be desired. The amount of boarded up buildings, trash, aggressive homeless individuals and more were crazy. Won't use this format or property management concept at any future stays. If this is the potential future of Marriot Bonvoy property management- I'm out.

I’m genuinely confused by this hotel—especially that it’s a Marriott property. I just checked in, and unfortunately, the reviews were accurate. The front desk guy was rude, indifferent and unhelpful. When the first impression and person you interact with is this - it sets a poor tone. As others have mentioned, the attitude was dismissive, and it felt like I was inconveniencing him just by checking in. He watched me struggle with the main entrance for several minutes and only after my third attempt did he bother to explain how the door works. Not the kind of welcome I expect from Marriott. Such a weird hotel. I don’t known what experience they’re going for. Motel 6? They also take your payment and never sent a bill. Here for 5 days - REGRETS

Great place to stay despite the surrounding area. The rooms and amenities are all very nice and modern. The staff was very friendly and helpful. I especially enjoyed the lounge in the courtyard and the design aesthetics of my room. Great price too!

What an amazing motel! I’ve never stayed in a motel because they always look a little “rough”- I came across this one and decided to take a chance, so glad I did! The room is completely modern and very clean. The front desk staff are very nice and helpful w recommendations. Believe it or not, there is a Michelin restaurant in the motel- we didn’t go to it but it looked great. The pool and out door area are clean and comfortable and open to the restaurant. The peach and lime green umbrellas and walls reminded me of pictures I have seen of Cuba- bright colors and a bit 1950s looking. |It’s in a great location so you can walk to many restaurants and the marina area.

The hotel itself is nice. But not a great first impression. The front desk person was not friendly and not helpful. I had to wait for my unit number because my phone wasn’t working but yet 2 other parties checked in and she gave them there unit and access codes. Finally after waiting and waiting she gave us our information. It’s unfortunate when the front staff is like this it can ruin your whole stay.

Let’s just start with the drive in, passing the boarded up windows and homeless yelling in the streets. Hope your door code works to the lobby because it most likely will not. Once you’re in the lobby the staff will have countless meetings that they can’t bother stopping to allow you to speak with the person at the front desk. Our door for our room code did not work and we had to be let into it for the first 2 days of our stay. Our room shared a wall with the cleaning closet and faced the street with paper thin walls. Hope you like car horns and engines revving all night long. The room itself was fine. The “suggested” parking is 3 blocks away also through a homeless wasteland. Hopefully you don’t run into the woman screaming at 7 am. The parking garage printer did not work so we had to phone the attendant to get to our car each time, which was another adventure. We ended up finding other parking further down the road to be able to access our vehicle. Do not stay here, do not walk around here, do not visit Long Beach.