Carla C.
Yelp
My husband and I had our brunch wedding Feb 2023 on the National Elite yacht. We both felt very well taken care of. The food and beverage quality were good, the customer service was excellent, and our friends and family still tell us months later that our wedding was easily in their Top 3 of favorite/most fun weddings (helped by the weather gods smiling on us and giving us really great weather for the time of year to take advantage of the outdoor deck).
Steffanie and Maykayla manage and coordinate events/accounts. They made sure to constantly communicate with us, whether to figure out what worked/didn't work for our budget, coordinating, gently reminding us of deadlines that were fast approaching, and being available to meet with us when the occasion arose. These two ladies were great to talk to over the phone and/or in person, and we consistently felt like they were listening to our wants and needs.
The on-board staff were amazing. If you use City Cruises for an event, request the following people:
Theresa - She was excellent, always checking in with us to make sure we had everything we needed. My husband and I did not go more than a minute without a cocktail in our hand because of her. She always had a Tom Collins refresh for my husband and a Mermaid Party for me.
Jordan - We requested Jordan from when he served us on our dinner cruise over the summer. His smile and energy just really set the tone, and he has such a great attitude.
Bartenders Monica and (oh shoot, forgot the other bartender's name! Sorry!) - They were on point with their cocktails. My husband and I are very snobby about cocktails, and they did an amazing job on not only making them good, but that they consistently were good quality.
Wanda, Martin, Ant - The food was SO good! My husband and I are also very particular about food, and the quality shown through. So many people told us how they stuffed their faces because of how good the food was. I regret not eating more.
To the captain - we got to meet him and the crew at the end when we docked. He was very friendly, and we enjoyed joking and conversing with him.
DJ Rich - The music was great! He did a very good job mixing in the requested songs and his own selection. I am very judgmental about music selection at weddings, and he nailed it out of the park! I was so sad there wasn't more time to dance! He could have easily kept that party going for another 1-2 hours.
**HOWEVER** I did take off 1 star because there are a couple of areas in need of improvement:
1) There should be some sort of ceremony rehearsal before the wedding, even if it's just a verbal walk-through via phone 1-2 days before with all parties (the couple, City Cruises, and anyone else involved like the DJ and the bridal party/parents). We had done a general walkthrough a few weeks before the wedding, but that was just the two of us with Steffanie. We were still receiving new instructions on what was going to happen 20 min before the ceremony. I know I forgot a few things after I was told the instructions because there was just so much going on. The ceremony itself felt a little chaotic, because we had not rehearsed it or knew the step-by-step Run of Show. For example, I was instructed to go back up to Deck 2 with my husband after the ceremony was over so that we could enter again to the crowd as "husband and wife." My husband either did not remember this same instruction or was not told, so we kind of winged it and "ran down" the middle of Deck 1 for people to see us and take pics.
2) There does need to be better communication between the parties of what's going on. A couple of examples: The DJ had a significant delay in playing a particular song when our officiant pronounced us "husband and wife." My husband and I were kissing and kissing so that the photographer could get the shots, and THEN at the end the song played. It was a bit awkward. Another example was the DJ announced that we would go to the buffet first and then he would call tables, but we were told weeks before the wedding that the servers would plate our food and bring it to us (and we had submitted our food and drink choices ahead of time). We then get up (since the announcement was made), and then were told to sit back down and our plates would come to us. It just seemed like there were some gaps in communications, especially with the DJ.
With that said, overall our experience was fantastic. Our guests had a great time, and it is clear City Cruises hires quality people. I was a bit hesitant last year to contract for our wedding because of previous negative reviews, but City Cruises has done a great job of turning things around. We are very much looking forward to our anniversary cruise next year and seeing how things are going with the amazing staff and crew.