Cam M.
Google
Having been to this location over legitimately 30+ times in the last year, let's start with the good in this detailed review...
I can confidently say that the food is honestly pretty solid most of the time (when the order comes out correct on the first try that is). Their rewards system gives me enough points to redeem a free $5-7 every few visits, from just buying 2-3 tacos each visit as well! I used to frequent this location regularly each week, but over time have had a multitude of such poor, unprofessional experiences with their customer service and vibe of the place - it's just not even worth swinging by anymore.
I'll just go to the other City Tacos locations more near the coast when I'm really feeling a Surf N Turf, Mexicali, Pollo Asado, or Salmon taco. Each of the last 5 times I have been here, I've waited in line for a noticeable amount of time. Even when it's not Taco Tuesdays, and there's only one or two customers ahead of me. Also, 2 out of the 3 last times I have visited this place after 8pm (they close at 10pm) and I request specifically for corn tortillas due to food allergies on all the tacos rather than flour, they literally have all been flour even though some of them are supposed to be corn by default in the first place in their menu.
My guess to this is the cooks just are too lazy to prepare/handpress and lightly cook their corn tortillas to shape once they run out of their regular stock they made for the day or something like that, so just make the flour ones because it's easier and faster then hope no one notices.
Every single time the guy who works Front Of House that wears a backwards flex fit hat has taken my order, literally always get a flour tortilla on the tacos or the entire order is not packaged "to-go" from my order even though it was mentioned before paying. So I always have to take the extra time to wait for them to make actual corn tortillas from scratch, or get a box from them and I box it myself most of the time I've been here lately. This location lacks proper customer service and critical thinking skills, and I'm quite frankly just over it and don't crave it anymore even though the food is pretty bomb. Especially with their yellow mango salsa, but also about that; 3 out of the last 5 times I have visited they haven't even had the yellow mango salsa in stock and ran out for the night! Ahhh c'mon man, everyone only comes for tacos and salsa. Not even rice or anything special for sides is on the menu anyways. Just needs a bit more training and management in my opinion happening here, and honestly I would gladly come back more often if the backwards hat guy isn't playing BigXThaPlug's same song repeating on loop 5+ times over and over on the speakers lol.
Whenever the filipino guy is working or any of the latina ladies take my order, usually you can expect professional and polite customer service. There's a couple guys who work there that if you pull up and are in line, you already know something about your order is going to get forgotten, or the salsas are out of stock or something generally not going very smoothly. From the first few months I was going there it was mostly a couple of polite ladies working there, since then there's been a few weird vibes/attitude with the backwards hat fella when I gently ask for the things that were forgotten (it's been a handful of times now unfortunately). He has offered to give me a refund a couple of times for getting the food wrong in my order when I receive it and I catch it before I leave, but just kind of rather go somewhere I can have a more consistent and enjoyable experience really.
Cheers! Really hope this location can improve.