Clare V.

I did not have the best customer experience. I was greeted when I walked into the store. I already knew which bag I wanted to buy because I had researched it online. I waited to be helped. A white couple walked in and they were promptly greeted and offered help. I stared at the sales person and then she offered to help me. I was hoping to monogram my bag. The sales person didn’t even suggest it. I’m upset that I bought the bag after the mediocre/racist treatment I received. I’m very tempted to return it.

Cute shop, friendly staff, and a nice selection of purses and other women's accessories.

As other reviewers have mentioned over and over, the customer service at this store is nonexistent. You have to be buzzed in to get to the store, so the salespeople DO know that you’re in their store but they choose not to acknowledge or even speak to you the entire time you’re in the store. The two times I went in the store I had my Clare V bags with me so clearly I’m a customer of this brand and went in with an intention to make a purchase but most certainly not with that level of customer service. I might as well shop online with this awful in store experience.

I had such a wonderful time at Clare V in Nolita with my fiance. Toya, the store manager, was so helpful and warm and engaging, and she is extremely good at her job! (Seriously, please give her a raise.) I walked away with a beautiful new bag + strap and a truly lovely shopping experience. Thank you Toya!!! <3

My first visited in NY over 10years ago. I was fall in love this store/products and customer service. But, I was disappointed with the customer service at Clare V now.While I love the brand, the store associate lacked friendliness and didn’t exchange greetings, making the experience less pleasant. It seems more training in customer service skills is needed.

Can only comment on staff/ service. I had bought my girlfriend a Claire V necklace online, but came in to see if they could give me a small box to make for nicer presentation of the gift. Not only did Kelsey happily do that she also gave me nice paper, ribbon etc that I used to wrap. Previous reviews had me nervous, esp since I wasn’t buying anything thy day, but she was great.

The low stars are for the location not the product. I love Clare V. as a brand. Like the other low reviews for this location the staff isn’t terribly friendly. There’s now a buzzer you need to push to get in that either doesn’t work or the associates don’t seem to know how to use. I’ve been twice and not been able to get into the store and completely ignored by the associates standing at the counter.

Excellent products. I was impressed by the quality of the goods. The product's are branded like Michael Kors and the like, so they make a great gift for those ladies that have expensive tastes but don't want to let everybody know about it. The woman helping me (either the manager or owner) wasn't very warm and while she was helpful and excited to sell and wrap the bag for me, it was hard to connect. This only slightly took away from my experience in the store, thus 4 stars.