Clars Auctions

In 55 years of trading, including working for one of the largest auction houses I never encountered anything like this. I bought a lot online and paid promptly hoping that the recommended shippers would be professional. I emailed a number of them and nobody responded…not one. I emailed my concerns to Clars but nobody was willing to help or god fore bid put the two boxes in carton and put it in the post of course at my expenses.I then suggested to relist as I am willing to take a loss… The response I got was that my articles were taken to cover storage costs…when I called to query the phone was hung up on me as the conversation became heated..Looking at the multiple bad reviews I just read I am deeply sorry ever to get involved… Proof me wrong please and show me a professional solution…?

I am very disappointed in this auction house. I participated in their February 19 2022 auction. Many of the ethnographic lots in the auction were presented in only one photograph of a heaping pile of items lying down and mixed up. I requested to see the photographs of the lots separated. I was then sent photographs of mixed lots with many of the good items still not shown. Some of the lots even went as far as having a pieces of paper covering the items beneath. I purchased one lot of items of which I could see most of the items and had no papers covering the items. Later to find out the lots I had requested to see a photo of had many items of interest. But for whatever reason, I was not shown the items when I had requested a photograph. later I see the items resurface on eBay selling for thousands of dollars. I am disappointed from a buyers perspective of this auction house, but would be very disappointed as a customer to this auction house. If they were my items that have been consigned and presented like that. It’s no wonder why the lot would sell for $100 and then be resold for thousands when the items are actually able to be seen. Not sure of the motive behind the presentation of this auction house, but question the integrity of the company.

Very commercialized business model. They do not list flaws and broken parts to get more bids. It’s growing to be quite big business so the staff is all about the profit and not about the customers, in my opinion. Definitely need to visit and inspect the items carefully so you’re not surprised!

My comments are purely from a local standpoint. I have not dealt with shipping regarding my purchases. I have purchased a few items from this auction house. I did have one issue wherein two items were missing from a lot that I had purchased. Although, I later received a call that the items had been found, the way items are handed over to purchasers needs to be more organized. I was told an itemized list can be received before the auction begins. It is important that when purchasing items you treat this as any other business transaction. Itemized lists should be asked for when considering a purchase, condition should be checked, and inquiries should be made as to the operating procedures of the auction house. I believe this auction house is a reputable business that needs to work on its operating procedures.

This is a great auction house with gorgeous pieces. It was my first time bidding and got 2 beautiful rings. The staff are helpful, especially Georgia who was so lovely. You can bid both in person or on the app which is very convenient. I highly recommend coming here to find your next treasure piece :)

Attempted to register for an auction online. Despite responding to my message very quickly, the service was terrible. I would have easily paid 10x the est. price for one particular lot, and I was crushed to have missed it. Terrible service not to approve people in a convenient and timely manner.

I bought two pieces of art (>$60,000) from Clars which were examined by experts for the two artists; the experts deemed the works to be FAKES. Clars has not responded to my queries about getting reimbursed for the purchases that were fraudulently represented at the time of sale. Bottom line: Clars sells fakes and does not stand behind their representations of art sold at their auctions. Despicable and disgusting.

Hello! I asked two mailing companies to quote, their mailing price is too high, I decided to give up bidding! Because of the high cost of mailing (packaging and service fees are too high), the value of the goods themselves is not worth it. So, give you a suggestion, limit the price of the mailing company, or send it by your own company. In this way, the cost of mailing will be reduced, which is beneficial to bidders, promotes their purchase, and is also good for your auction. If the freight price is high, a large number of people may not dare to bid! Hope you guys consider it!