Classic Lexus

Awesome experience, very smoothly handled with excellent customer service. This is my second purchase from Acacia and I have no hesitation coming back again. I got a new Lexus for my mother's 75th birthday and I'm very happy with my choice of dealer for this transaction, Jacob in finance was very precise and professional. Thank you for a great transaction! Abi

I would like to thank Mitch, Grant, and Bella with exceptional care and service we received at Classic Lexus. This was over a two hour drive but worth it. From the point of sale with Mitch walking my wife and I through and the seamless hand over to Grant of the finance team. We purchased some all weather floor mats that we brought up with us and Mitch was kind enough to install them. After all of that Bella was extremely helpful with going over the operations of the car and getting us on our way. Thanks again Classic Lexus

I have purchased many new vehicles, and Joe Toth has been the best salesperson I’ve worked with. He was consistently helpful, knowledgeable, and responsive throughout the entire process.

I purchased my first Lexus from here and so far, has been a great experience. There have been some hiccups along the way but that is just how buying a (used) car works. If you are looking for someone who is willing to work with you and go above and beyond - talk to my sales rep Jeremy. Him along with the rest of the staff will treat you like royalty!

My wheels were redone! Matt, the owner, had me to bring my car back in. He had the wheel rashes removed, polished and shined! Thank you, Matt! Much appreciated and much respect. Matt has revived my belief in Classic Lexus. Thank you for your professionalism , honor, and wanting the best for your customers. I do recommend Classic Lexus and hope to purchase another Lexus.

Ray Llamas and Aaron Williams were fantastic! They went above and beyond to ensure that we had a great experience from start to finish. We went to another Lexus dealership that was closer to home, and it was a fair experience. We drove about 45-minutes to see Ray; he really heard and understood what I was looking for and showed me vehicles that aligned with those preferences. I drove 3 cars and was still undecided, but he was so patient with me (thanks Ray!😊). Ray and Aaron were honest and real with us, which was much appreciated. If you're looking for an exceptional car buying experience, see Ray and Aaron - they'll take good care of you; you won't be disappointed.

Experience the best! We've been loyal Classic Lexus customers for years—first my dad, then me, and also we've recommended Kevin Gladkiy and the dealership to friends, family, and colleagues who want Lexus or other high-quality vehicles. Kevin finds us the perfect match with the best available options, because Classic always has great inventory to choose from. He is fun and and excellent advisor, consultant, not just a sales rep. He listens! He knows the inventory inside out, and consistently gets customers (including me) the right deal. We keep coming back to buy from Kevin and on top we service our cars at Classic Lexus, because we trust their service department. The team treats us with respect, recommends only what's truly needed, and clearly explains every recommendation. What else can I say? I highly recommend Kevin as your advisor, Classic Lexus as your dealer to buy from, and their service center as the place to maintain your Lexus (or any vehicle you choose). They have a BMW dealership next door, but we're Lexus people. Get your next Lexus from Kevin at Classic Lexus in Willoughby Hills—save yourself time, money, and stress. And did i say Experience the best!?

I was searching for my first car, and my family and I couldn’t have asked for a better experience. We’ve always trusted the team at Classic Lexus, and Kevin Gladkiy truly lived up to that reputation. He was patient, knowledgeable, and took the time to make sure I understood every part of the process. He made what could have been a stressful decision feel easy and exciting. I highly recommend working with Kevin if you’re looking for someone you can genuinely trust when buying a car.

This review pertains to the excellent quality of service I received from the service department. I received a letter in the mail stating there was a recall on a certain part of my Lexus vehicle and I needed to get that fixed before the DMV would allow me to renew my registration. I live in Erie, PA currently and the closest Lexus dealership is this one in Willoughby, OH. While it was difficult to make the drive over (78 miles or so), I'm extremely glad I want to this dealership. Mark Maskol gave me the royal treatment. Even though I was only going there to get a recall item and an extended warranty issue fixed, which means no business for the dealership really, I was treated exceptionally well. I was given a loaner vehicle the entire time my car was in the shop and I even had a loaner vehicle towed out to me when I was experiencing some additional, unrelated problems, just so Classic Lexus could make sure that the care was safe to drive. It was found out that the issues I was experience after repairs were made to the vehicle were unrelated, but they still didn't charge me anything. Mark was there every step of the way, going above and beyond to meet my needs. He was always available and understanding. The only complaint I have would be about their misleading statement, "At classic Lexus we strive for 100% satisfaction..." In truth, they achieve 110%. Do not hesitate to make this dealership and service provider your top choice. I give them my unreserved recommendation.

Just bought my first Lexus from the team here They were not only extremely fair and helpful and just fun to deal with- I can tell you that getting a car from these folks will probably be a fantastic experience for you My journey lasted many months to get a Lexus GX, which are extremely hard to come by and many dealers gouge because they can with the demand My sales pro Chris made sure that I got a great deal that left me smiling While the financing and the delivery from Dominic explaining the tech and this car was equally impressive Even the GM took a personal interest in this transaction and went out of his way to make sure I was happy. Buying a car these days is a huge investment and going to people who you can rely on that make you feel good about it -- and sell a quality product and offer an extra special extraordinary process - make it all the better Thank you, Chris for your help and thorough follow up on every detail one could ask for Your leadership and care managing the process is appreciated And a great deal too - as well

Glad we took our car here, we went in for an oil change. They wash your car both exterior and interior and run a quick check on your car and check your fluid level. I know some people might think you can get it cheaper at other mechanic shops but honestly we had the peace of mind that they were going to do a good job and they know your Lexus well.

I just bought my first Lexus at Classic Lexus. The staff is friendly and professional. Dylan, Ray, and Julia were very helpful and the process was smooth and efficient. I love my new Lexus! Would recommend Classic Lexus to everyone. Jan O.

After receiving no return phone calls following a visit to the Cleveland dealership, I decided to take my business elsewhere with Classic Lexus being the closest to me. On May 4th 2024 I went to this dealership to purchase a Lexus TX 350. It was explained to me by the sales rep, Brandon Fox that they had none in stock but that I could order the vehicle with the specs of my choosing. I placed an order and made a $1000 deposit. I was informed that it would approximately take a month for the vehicle to arrive. I received no phone calls from this dealership to provide any updates and on June 14, 2024 I called to check on the status. The person who answered informed me that my sales rep no longer worked there and passed me onto another sales rep, Ray. He said that I should have been notified of the recall and that the vehicle I ordered was sitting in a quality control check point. I had not received a phone call from anyone informing me of a recall. He stated that they expect the vehicle to arrive in approximately 30 days. He told me he would talk to his manager and call me back. I received no phone calls from Ray. On July 18, 2024 I called to ask for a status update since I had not received any calls. I was told it was Rays day off and that I could leave a voicemail. So I left a voicemail. On July 23, 2024 at 11:08 AM I still had not received a call so I followed up and asked for Ray. I was hung up on by the operator, so I called back. I was informed that he was with a customer and that he would call me back. I received a call back from Ray at 11:36 AM that day. He said my car was still stuck in the shipment port. He said they hope to hear something in August regarding an update. I received no phone calls from anyone at Classic Lexus. On December 5th, 2024 at 5:15PM I called to check on the status of my vehicle. I was able to speak with Ray and he told me he is going to get in touch with the inventory manager. He also said he would look into putting a hitch added on the vehicle for me and would get back to me on this. As you can guess, I never heard back from Ray nor anyone else at Classic Lexus. On December 30th, 2024 I called and asked for Ray. He was with a customer so I asked to speak with a manager. I was transferred to Manny, who informed me he was not a manager and that the call must have been sent to his desk by mistake. He said he would talk to a manager and he also informed me that he sees my car was shipped from Indiana and was sitting in Lordstown. He told me he would have a manager call me back. On December 31st, Dylan, a manager called me back and he left me a voicemail. In this voicemail he stated that he would call me back on Monday, January 6th, 2025. I returned his call at 3:19PM that same day, December 31st. He was with a customer so I left a voicemail and said yes, could he please call me back on Monday January 6th 2025. And again, I received no return call. Last night I was watching TV and saw a commercial for the Lexus TX 350. While I have been extremely calm and patient during this whole process, it became clear to me that one needs to beg to purchase a vehicle from Lexus. I am so extremely disappointed in Lexus. I have been a Toyota owner for years and was excited to make this upgrade. I am so let down by this purchasing experience. I have had to put new tires on my existing car and have gone so far just shy of a year trying to just have someone return my calls when they say they will. Or even someone to call me and say "While we don't have an update for you, we did want to touch base and let you know we are still waiting." Or anything like that. Instead, I have to call and call and call and hope someone will call me back. Classic Lexus has had my deposit of $1000 since May 4, 2024 and has not once called me back without me calling and calling. It is the worst customer service I have ever experienced. To say I am disappointed is an understatement.

I purchased a RX 350 from Classic Lexus. Manny Britnell was my sales representative. the experience was smooth and seamless There were challenges due to the panic, but they were handled professionally by the dealership. Manny kept in touch with me and ensured that I was kept apprised of the status of my vehicle.

Mike Arsham made me feel welcome. thankfully he didn't use "hard sell" tactics. thank you Mike. he was thorough on the product. he slowly walked me through financing. answering all of my questions. his patience was quite refreshing. he was more of a teacher than a salesman.

This purchase of my Lexus was a very smooth process from beginning to end. Our salesman, Chris Barnett, was extremely genuine and professional. When I scheduled an appointment at 5pm to test drive the vehicle, I didn't expect to make the purchase that same day. Chris was very knowledgeable He was able to answer all my questions with ease. I never felt rushed or pressured. My husband arrived at the dealership around 6:30pm. Chris had no issues with answering similar questions that we had discussed. The dealership closes at 7pm and my husband and I repeatedly apologized about keeping him and 3 additional members of their team late. They never made us feel rushed. I would also like to mention that we had a positive experience working with Brian Nash and Pete Drago A great vehicle and exceptional service!

Fair price and good service. Never push you to purchase extra stuff. Like this dealer.

I bought my Lexus LX570 at Classic Lexus and it was a great experience. My salesman Mohammed was great working with him. He even delivered my SUV to my house in Pittsburgh. I totally recommend this dealership to anyone who is looking to buy or lease. Reach out to Mohammed Dweik.

Dealt with Mohammed Dweik. I forget the finance manager's but also an amazing person to deal with Absolutely fuss free experience. I was in and out of the dealership with my car within an hour, and that was my first time ever in the dealership.

I am usually not one to post on social media sites however I felt that I would share this experience. This past weekend I purchased a vehicle from Classic Lexus. Aaron Williams and Brian Nash were fantastic!! They found the perfect car for me and stayed beyond closing to complete paperwork that allowed me to take my new car home. Everyone that we encountered at the dealership was professional and very accomodating. If you are looking for a Lexus I highly recommend you visit this dealership. D Robinson

We had an absolutely seamless experience here. From Greg in Security, Aaron in Financing, Chris in Sales, it was easy and very transparent. I would recommend them to anyone!

Excellent customer service from Mitch. This is our first car with Classic Lexus and we were treated very well. We had a specific model we were looking for which they worked to find it for us and the transaction went well. I would definitely recommend checking them out!

Michael Arsham helped us not only get the car I wanted but helped us every step of the way. Before we settled on our Lexus he even put us in touch with other dealers to test drive their vehicles. No one else I would work with!

Went in to lease a vehicle had the pleasure of working with Manny Britnel and Brian Nash. They did an awesome job getting me in the Lexus that I wanted. Manny was very knowledgeable and took time to explain all the features of the vehicle. They made this long grooling process one with ease. This is my second time working with Brian and first working with Manny but it was a great experience and I look forward to working with them in the future. I will look to Classic Lexus for my future leases or car purchases. Great service!!!!

Every single person I have had contact with at Classic Lexus has prioritized my customer experience. From the sales person, the sales manager, the service rep, even the guy who picks up my car for service have all been great to work with. We're on our third car from Classic Lexus and will continue to be loyal customers.

Normally a fantastic business to be a part of. Brought my car here for 60k+ miles worth of services and never had an issue. However, the last two times I went I had less than desirable experiences. This last service I dropped my Lexus off at 8AM for an oil change, tire rotation, and normal inspection. I never received a call on when my vehicle would be done. When I called the next day they told me it wouldn't be done until 4PM (which is when the service department was closing). I picked up my vehicle from the front desk and the tires were not rotated and the normal inspection was not completed. Additionally, non of my fluids were topped off like normal. I didn't receive any of the normal paperwork telling me my fluid levels, brake and tire life, or current alignment. The only upside is they comped my 36 hour oil change. Probably will never go back here. They must be losing all of their quality employees.

After seeing the RX350 that we purchased on Cars.Com I called Classic Lexus and was connected with Jason Kazeka in sales. Following our discussion I decided to purchase the car sight unseen. We live 30 miles north of Pittsburgh, PA and due to the coronavirus were reluctant to travel to Ohio. After expressing this concern to Jason the next morning he said not a problem, I can bring the car to you this afternoon and he did. The car was everything that Jason presented it to be, if not more. He also wiped the interior down due to the virus concerns. All documents were pre-prepared and signed a without issue. Jason proved to be extremely profession, knowledgeable and courteous. Jason is highly recommended by my wife and I to all prospective buyers.

We've dealt with Classic Lexus many times over the past years. Had the pleasure of working with Chris Barnett and Brian Nash again, and they never disappoint. The staff and service people at Classic Lexus are honest, fair and knowledgeable. We'll be back.

Just based on how conceited the owner is in his commercials, I would never buy a vehicles from anything that guy is representing. I change the channel when I see his face.

Chris Barnett and Classic are the best. They go out of their way to insure buying a car is a pleasure. I would never go anywhere else

Five Star Rating for Classic Lexus of Willoughby I would like to express my sincere appreciation for the outstanding sales service that was provided to me at Classic Lexus of Willoughby by Manny Britnell. When I purchase a new car I usually visit three dealerships to do research for price and service. This is my second purchase from Classic Lexus and I could not be more pleased; not only for the competitive car pricing, but Mr. Britnell's professional demeanor, attention to detail, exceptional vehicle knowledge, and his patience during the whole sales process. I would also like to thank Luka Peric, Delivery specialist, who guided me through every aspect of technology in the new car with such knowledge and patience. Another reason that I chose Classic Lexus of Willoughby for my fourth Lexus is their service department and Eric Nicolli. There is no car issue that Eric and his staff cannot resolve, and he persists until any and all issues are found and corrected. Thank you Classic Lexus of Willoughby for your exemplary staff for their high level of professionalism and exceptional knowledge of their product.

I visited Classic Lexus when shopping for a new car. Everything about the experience was great. The entire Classic Auto Group is a great operation. I bought my previous car at Classic Toyota and have been working with their service department for years to give all scheduled services to my car. Everything that is great about Classic Auto Group is just ramped up to top-tier at Classic Lexus. The entire sales experience was about as good as it can get. Our sales rep, Michael Zack, was very patient and professional, taking the necessary time to learn about what we were seeking, and what our concerns/anxieties were. Buying a premium-priced car is a process that is complex (and very anxiety-inducing, for me), but the sales team was very patient and reassuring. Both the Lexus corporate and Classic Lexus website are resources for learning about all of the different aspects of the cars and the options that are available. Mike shared resources from Consumer Reports about the cars specs and reliability. We never felt rushed or pressured at any time in the sales process. Classic Lexus has a beautiful showroom and facility. It seems that Lexus owners expect a top-flight experience in customer service, and this dealership delivers. The service department looks to be very organized, and is super-duper clean (it looks like one could do surgery on the floor of their service bays - no idea how they keep the place so clean!) If you are in the market for a Lexus in the Cleveland area, then Classic Lexus is a great place to do business with!

Great service from Mr Nash and Aaron! Both of these gentlemen made me feel welcomed and gave me advice as a trusted advisor. I did not feel pressured or oversold. I definitely will refer Classic Lexus to friends and family!

I have never had a more positive experience purchasing a car. Everyone at Classic Lexus was friendly and worked hard to make it an easy transition And get me the best price. My sales person, Aaron , went above and beyond to make sure everything Ran smoothly. Great experience and would highly recommend them!!

Very good experience purchasing my new LX 570. Amazing vehicle coupled with a good deal and excellent service. A special thank you to my salesman Aaron Williams and business manager Shelley Kertcher. Had doubts trading in my BMW for a Lexus, but so far I am completely satisfied.

I started leading cars with Lexus 9 years ago. This is my fourth car. I am never disappointed. The car is fabulous but what is better is the dealership. That's what you really in set in. The trade in process is seamless and the maintenance service bar none. I am a devoted Lexus customer

Good deal, I believe. And good courteous salespersons too.

Absolutely perfect. Our sales rep. Chris Barnett was a true professional! The other staff members were all very friendly and willing to answer questions. We look forward to a long relationship with Chris and Classis Lexus!

Working with Classic Lexus was an extremely pleasurable experience. From the first time I walked through the door to the most recent, driving away in a new 2015 ES. I would recommend Classic for any of your :Lexus needs.

I could not be happier with the service I received at Classic Lexus. I was assisted by Mark who works with the repairs department and was extremely knowledgeable, honest, and helpful in the repair of my front headlight. As a side note, I had a previous unpleasant experience with a different Lexus dealership with my simple request in locating the power adaptor and USB connector within my vehicle! However, everyone I spoke to at Classic Lexus was warm and very welcoming. Thank you again Mark. I know who to approach for my next service.

Classic Lexus was fantastic to work with. Love my car and all of the sales associates i worked with. Highly recommend!

Our family got multiple vehicles at Classic Lexus in the past 15 years. We go back every time without hesitation knowing that we'll receive not only the highest quality customer service but making the car buying a hassle-free and an enjoyable experience. A special thank you to Michael Arsham who is an exceptional sales person with an incredible interpersonal skills. I couldn't be more happier with my new Lexus RX 350!

I bought a 2015 Jeep Wrangler from Classic in November 2018 and in January 2019 the heat started blowing cold. I bought the drive train warranty but of course told it was not covered. Classic could cared less that they sold me a defective $27,000 Jeep and basically told me it wasn't their problem. I understand it's not a Lexus nor a new vehicle, but it was still sold on their lot and I was made false promises. The issue even got escalated to GM Matt Dietz who did absolutely nothing. I'm honestly disgusted with the service.

My names is Charles B and I have bought several new cars in my 50 plus years on this earth. Most have been akin to going to the dentist, a painful, sometimes grueling and long process. Classic Lexus has renewed my faith in humanity at car dealerships. From the General Manager Matt, Scott the Internet sales manager, Used car manager Dylan, salesman John, finance manager Kevin to Gary the individual who details the car and picked me up at the airport, I felt like I was at an all inclusive vacation resort (think of Sandals with butler service) and was thoroughly impressed with the entire staff. Everyone was on their "A" game. Responses to my emails were always timely; commitments were kept and often exceeded. John knew everything about the product Lexus and answered every question I had about the car. I felt like royalty as he patiently took the time (over 1 hour) walking me through all the features on my new chariot. The entire process was smooth and extremely easy. I live in northern Virginia over 6 hours away from this oasis of a car dealership and it will be the first place I visit on my next vehicle purchase. I highly recommend you buy your next vehicle here. At least give them a call and let them provide you the flawless service I have received. You will not be disappointed.

Chris Barnett and Classic Lexus continue to earn our business. We are on our 4th vehicle with Classis Lexus and they have excellent customer service. Highly recommend if you are in the market for a Lexus this is the place to go! Honest, fair and easy to work with.

It's my third, yes third RX350. I tried other SUVs but there is no comparison. Even though the style is very similar to my previous one, this new one is all about the technology and drives like a dream. I didn't think the car could get better to drive but it did! The sales people and the finance team were very knowledgable, friendly and efficient. They got me in my new car in 2 days from out of state. Now that's service.

I was blown away by the kindness and honesty of the staff at Classic Lexus. They never pressured me to purchase a car or the protection plan, showed me all the ins-n-outs oft the vehicle, set-up my Bluetooth, and kept the vehicle on hold for the day. Above all, my family and I were treated with the utmost respect, even though we were purchasing a pre-owned (and reasonably priced) Toyota. Every stereotype associated with car dealerships and the dread of going to one was never experienced here, which is what makes this dealership stand out from all the others. Thank you for the amazing experience and providing me with my new car! I love it!!!!

I was very impressed with this dealership. We recently bought a new car from them. The service was wonderful and very efficient all the way from looking to buying. The sales people were all very knowledgeable especially our salesman (Chris Barnett). We left with our new car with a good handle on how everything worked. They set up several of the features for us and even said to come back after driving the car for a few days and they would teach us even more as well as answer questions!! I would highly recommend this dealership to my friends and family!! Great experience all the way around!!

This dealership goes beyond to make the purchasing of a car a very pleasant experience. All questions were addressed and all personnel were knowledgeable about their areas of expertise. I highly recommend this dealership.

Our experience at Classic Lexus was an enjoyable one. From the moment we went for our test drive we knew Classic was the place to purchase! Our salesman, TJ was pleasant, polite and even took notes when another salesman had asked us what we were looking for. As it turned out, it was TJ's first day on the floor and we were his first sale! He was up front about being the "new" guy and I can honestly say that given the way he treated us, he will be very successful selling the Lexus Brand.

Great service during purchase of car. No pressure, easy to negotiate.

Manny and Brian were very responsive and very knowledgable. The team at Classic Lexus is top notch!

I drove from MI to purchase a used vehicle from Classic. They worked with me over the phone to get a great out the door price before I arrived. When I got to the dealership, I discovered that there were a few minor issues with the car that had not been noticed during the inspection, they quickly adjusted the price to help me cover the cost of the repairs without any haggling, even though I was already getting a great deal. I was very impressed with my entire experience from my first contact to driving my car off the lot. Great dealership.

In March 2015, I purchased a car from Classic Lexus in Willoughby. Aaron Williams was my sales consultant. I originally met Aaron at the Cleveland Auto Show and ultimately purchased my car from him. I shopped around at a couple other dealerships, however, Aaron's impeccable customer service skills won out in the end! Aaron was always very professional and made the car buying process extremely efficient. He is VERY knowledgeable about Lexus vehicles, patient and answered all of my questions. I would definitely recommend Aaron Williams and Classic Lexus to anyone looking to buy or lease!!! Outstanding experience!!!!!! :)