Rohan D.
Yelp
Adding a star for the way they handled awful third party delivery. I was trying to use a Grubhub discount code I got for the last time I ordered a pizza delivery that was paid for but never arrived after two hours of frustrated waiting calling lies waiting calling and more lies. I had promised myself not to ever fall for the Grubhub rip off again (rip off, this is an old fashioned expression describing being cheated or robbed), but the discount was about to expire and I wanted a pizza for my football game on television. So foolish of me. Ordered by phone application on YELP at 5pm, an hour before kickoff. An hour later, no pizza. Call Grubhub support, they have a recorded response to call the restaurant. The restaurant reports the pizza has been ready for half an hour. Call Grubhub back, long wait on hold, the "customer service" person promises my driver will be there in 2 minutes after another long wait on hold. I've missed the first quarter now. I balked at the 2 minute estimate when I revealed I knew the driver hadn't even arrived at Classic Slice yet. Get this, the "customer service" person offers me a 20% discount. For a pizza I paid for in full that hasn't even been delivered. Will not ever be delivered (I've experienced this twice before). Wouldn't give me a refund, revised my estimated pizza delivery time upwards an hour, so now it was projected to arrive late in the third quarter, a full two hours after the pizza was made.
Apparently Grubhub thinks "customer service agent" is a euphemism for cruel liar. The game was so bad, I just went and picked it up. I still got charged for the delivery, without even the 20% discount promised. After I got home, finished the pizza, watched the rest of the game on DVR, I get 10 angry calls and texts from the Grubhub driver because the pizza wasn't there for him to pick up. Unbelievable gall! Five star review for Classic Slice, the old pizza was still warm and didn't taste bad for how old it was. So, whatever you do, DO NOT ORDER FROM GRUBHUB. If you want to donate some money, make it a worthy not-for profit charity instead. If you want to be frustrated, try teaching at an underfunded open-admissions public college.
Calling and picking up or eating on site is the best way do do Classic Slice. This pizza is best right out of the oven. Classic Slice has their own delivery drivers but they don't deliver to Mexican neighborhoods. I'm not going to fault them for this, all the pizza places avoid my neighborhood, social progress is going to have to come from more powerful American institutions to end the ills of poverty and intolerance first. But if you live in a "nice" middle class White neighborhood definitely their delivery is your best option. And count yourself lucky, your socio-economic and ethnic status wasn't earned by any personal effort. Your second and pretty good delivery option is Door Dash, you can get Classic Slice this way, and unlike Grubhub, you actually get a pizza when you pay for it.