Amparo L.
Yelp
I called beforehand to ask if they accommodated kid's parties, so I think it's fair to review it according to how kid-friendly and well set up it is for a child's party.
I brought a few kids to celebrate a birthday. I asked on the phone BEFORE I ever booked for a teacher who was patient and liked to work with kids. Our instructor did not smile or seem to enjoy being there......or encourage the kids at all. Not one nice word, encouragement, compliment, atta boy .....nothing. Sorry, a kid's birthday is all about fun. It comes with the territory, and is part of the job. She seemed to be a nice person who just didn't put much effort into it.
When it came time to clean up, the instructions were given once, unclear and incomplete. I listened very carefully. So the girls were sent off. I got up and directed the kids and checked their cleaning. The instructor sat and checked her phone. Okaaay. I helped organize the cleanup for 20 minutes, and instructor came at the end to let us know what still needed to be cleaned.
I was surprised that there wasn't a CLEAN place to eat....table and seats isn't expecting too much. Again, I asked BEFORE I booked.Now I realize that when I was told, "There's a table.", that's ALL there was. There were work stools that were very low that couldn't possibly work at the work table that was very high. Also, room was cramped, and we just bumped into each other. There were only 10 people.
On the upside, there were two very nice young ladies in the reception area who were friendly and genuinely made us feel welcome! They even brought us the three tall stools that they had and set the music for us. I wish they'd been our instructors. Also, we were there 15 minutes after our time, so I really appreciated that as it gave us time to eat cake. But clean up could have gone a lot faster with the instructor's help, and then we wouldn't have run late.
The actual space is too small for a party. I only had five kids and five adults, and we were bumping into each other and squished into a tiny area to eat. It's pretty comical now, but when I invite people somewhere, I want them to be comfortable and be in a nice space with some room to move around. I realize it's a pottery studio, with dust and clay, but I seriously assumed there would be a clean area off to one side. They said I could bring decorations....lol!! Is it so wrong to assume that there would be an actual nice area to decorate?
To be fair, I called the manager before I wrote this review. She was nice and apologized. She said that the instructor should have supervised the clean up. I wanted to speak specifically to the owner about not having a clean enough or big enough area to eat. I asked to speak to the owner, but she told me that, "He doesn't get involved in the day to day running of things." Okaaaay. So if there is a problem, you will get an apology.
Update...5 months later, and the owner never bothered replying to this review. I guess you can't reply if you don't talk to your customers (What???) or you're not going to offer a solution. Went from 3 stars to 2 stars. There are other places to do the pottery wheel with kids. In fact, there's one in Santa Ana. I'd recommend you check that one out instead.