Minu J.
Yelp
I came in to the restaurant with a friend to blow off some steam, take in the cozy, unique atmosphere, and enjoy some appetizers after what has been a very stressful week for everyone in the Los Angeles area. As we were finishing up, an older man seated a few tables away came up to us and aggressively accused us of ruining their meal by being too loud and "woke." We were both shocked as this man was seated quite far away from us, they had not received any of their food, and we were both speaking at a normal volume for a large, busy restaurant filled with families and many other patrons.
This escalated into a scene when we reciprocated his belligerent tone to the point a manager was forced to come over and "attempt" a resolution. Despite the fact that this man approached our table, pointed his finger in our faces, and initiated the conflict, the manager treated us very dismissively; only offering to comp our food when we explained that he was the one acting inappropriately. In fact, another diner came to our table to validate that we were not being disruptive and even offered to pay for our meal, which we declined since we were under the pretense that our bill was already handled. When we went up front to confirm we were good to go, the manager then denied ever offering us this comp. He proceeded to storm away when we stood our ground; leaving the dispute to be handled by the rest of the staff.
At this point, I was preparing to pay so we could just escape the entire situation, when a server, the only staff to show a modicum of professionalism, told us we were free to go and that our bill would be handled by the diner that offered to pay earlier. As someone who has worked as a server for five years in the past, I am absolutely appalled at the way management handled this entire situation. You do not need to have years of customer service experience to recognize that these types of situations are supposed to be diffused by a manager; not only to avoid putting other staff in an uncomfortable position but to decrease liability if conflicts were to escalate further. It should not fall on the servers and ESPECIALLY not on other paying customers to shoulder the responsibility of dealing with the fallout from aggressive diners.
As I was standing in the parking lot going over the entire situation with my friend, I felt extremely heated that management essentially ruined Clearman's for us. Despite the mediocre food, I really enjoyed the ambiance of North Woods as a distinctive, legacy establishment in San Gabriel. I felt even worse for my friend who grew up in the area and dined at the restaurant since she was a child. To all future diners at Clearman's who find themselves targeted by other guests, be warned that the manager with a white buzz cut and a thin blue line pin is incapable of resolving conflicts in a professional manner and you will largely be left to fend for yourself.