Cleveland Clinic

Diane went above and beyond today to work with me on getting my mom an appointment that fits her needs. She spent a lot of time figuring out what works best with my schedule with the soonest availability. She was most definitely a blessing in a dark time!

Our experience with Dr. Aarushi Suneja over the last two years is absolutely exceptional. She makes us feel like part of the family and she never gives up on finding things to stop the cluster headaches my husband has had for 30 plus years. Noone has done a better job than Dr. Suneja. She has a very kind heart!

All the workers Nurse's and Doctor's are very nice

Very good

This location is a joke. Maybe there are some good doctors but based on the way my mother was / is treated its hard to tell. My mom has two doctors at this location , a general care and a cardiologist. She has been a patient for years. A couple months back my mom thought she had a sinus infection. She called her GP and asked if they could phone in an antibiotic. No can do since they "have to see you". She went in and never saw a doctor but a PA or nurse working the office. Her head did not clear up and a week later she went to urgent care and a person there discovered her right ear was completely plugged / impacted with wax. Seems pretty basic when she went to the Cleveland Clinic and told them she thought she had a sinus infection that someone would look in her ears. She needs to see a real doctor to have it removed. The cardiology department in not any better. My mom was recently in a local hospital and had heart cath. done. She has some blocked arteries. I called her clinic cardiologist to give them a heads up about her admission , testing and results. After that her GP doctor called multiple times the next day wanting her to come in the office for a follow up. She was just treated and released so what is an office visit going to do for her from a GP or PA when her issue is her heart ? I have called her cardiologist another couple times to let them know her Cath results were going to be uploaded to their site and we wanted a surgical opinion what if any options are available. I have never received a single call from anyone following my messaging. Today I called her cardiologist office to inquire if they reviewed her Cath results for any surgical options. When you call you can not call the doctors office directly. It goes to a call center then they decide where it goes. On average if you call its 30 minutes to over an hour wait time. Today someone answered then transferred me to the downtown clinic campus. After waiting 10 minutes a woman answered and I asked for my moms cardiologist. Her reply was " You called the wrong location". No , I called the right number but someone sent my call to the wrong location. Waited a while and a woman picked up from the Lorain location. I asked her if anyone knew if my moms test results were received and reviewed. She put me on hold then came back and said she thought they had them but my mom needed to come in to review them. I explained to her its a waste of time to come in unless someone has actually reviewed the Cath and can answer if there are any surgical options. She basically blew me off and said it would be explained at an office visit. I asked again if she can tell me if its been reviewed as in its a yes or no answer. She said " you are yelling at me and if you raise your voice I will end this call". My reply was I am on speaker phone next to my 92 year old mom so she can hear and I have not come close to yelling at you yet. I asked the question again and she gave me a snippy repeat answer. I ended the call and told my mom that I think they have your test data but no one has or is looking at it. Left her house and on the way home got a call from her cardiologist office. Guy was nice and I told him I have about had it with the two doctors my mom uses and I did not appreciate the snippy call I just had with someone a few minutes ago. He did tell me no one reviewed my moms Cath info but he would "leave the doctor a note". Thanked him and hung up. Got another call from the same office a few minutes after I hung up asking if my mom wanted to come in tomorrow. I asked did some surgeon or review board look at my moms Cath info ? The answer was no so again I asked what good is an office visit when it tells the patient nothing. Ended that call. Pretty sure the Lorain Cleveland Clinic's only goal is keeping a flow of people coming in. If you call them expect a 30 ~60 minute wait time and you will not be speaking to a doctor. When you do go for an office visit you will likely see a nurse or PA. My mom complained before about trying to call in and she was spot on. Lowes & Home Depot answer their phones and its nothing life threatening. Lorain Cleveland Clinic has also consistently screwed up my moms meds by not calling them in or quantity wrong , consistently. My dad had heart surgery when Toby Cosgrove was a surgeon and later CEO. It was a great organization then. Today its all about $$$ and the "Patients first" commercials are / were a bad joke. I would not take my dog to the Lorain Cleveland Clinic. I would give it zero stars if possible.

Easy parking, massive revolving doors, knowledgeable staff, delicious cafe, what's not to love!

I went here to see a rhumetologist. I also traveled from out of state quite a distance. I cannot day enough just how impressed I was with the staff, the doctors and nurses, how clean it was, short wait times, friendly X-ray techs and more. I'm visiting the main clinic next month for an appointment and I have no doubt that this satellite clinic would be just as good as the main campus. Extremely happy, and if I had to pick one thing to complain about, it would be that we don't have a satellite campus if the Cleveland Clinic closer to home. Otherwise absolutely worth the drive.

Very rude at express care. Online said an 18 minute wait. When I arrived a nurse said it was over two hour wait. When I brought this up her coworker said yes it is not a long wait. The nurse then said well we are still charging you 55$ extra because you do not have an appointment. Requested an appointment and was told there is nothing available for over 3 weeks. Left and went to an express care not tied to the Cleveland Clinic and was seen right away and cost less. Ridiculous when the nurse could tell I was dissatisfied I left and said I will make an appointment at a later date she yelled as I was leaving the office "Have a Nice Day" This is also the third time a nurse or other employee was rude to other family members. I am switching to another hospital because of these interactions.

I had been struggling with a head cold with a sore throat. The sore throat turned intense. I went to the Express Care facility on Saturday morning and was seen within just a few minutes. The staff was professional, courteous, knowledgeable and treated me with respect. Best of all, based on the medications prescribed, the sore throat (Strep) was knocked down in just a couple of days. I will return here.

Possibly great if you have a cold. Not much more. Couldn't handle a simple prescription of Bactrim for cellulitus (skin infection).