Dante Not
Google
I was there for lunch on Saturday, 14 June 2025. The place was relatively empty compared to the other restaurants. We ordered three lunch sets: starters and mains, no desserts, and a bottle of wine. The food was okay, nothing to shout about, but I loved the wine recommended by the staff.
In short, I bit a steel brush strand. What a shock! It shouldn't even be there in the first place. Yet, there it is.
I called the waiter to inform him that the object was in the food, and he took it and spoke to the "manager". What shocked me was that a different staff member came and apologised for what had happened and said sorry. I was expecting someone to be in charge.
This is the worst level of service recovery I have encountered! If everything is settled at "sorry," the world will end!
If I compare it to the level of service at Madame Fan, where I had a similar incident, a staple strip was in my food. The outstanding recovery was quick and commendable; the restaurant manager, the head chef, and even the Hotel's F&B Director arrived at my table and apologised. The gesture was clearly genuine and welcomed. He extended a free champagne brunch on the house to the group at the table, not just myself. Now, that is how you do a service recovery.
I don't seek compensation for this review. This should be treated as constructive feedback to improve your service quality. My verdict: I'm not coming back again for any reason. You who read this review have been warned.