Felicia Hong
Google
I am deeply disappointed with our dining experience at your restaurant on a Friday night. We were there for a special birthday dinner for four, but the $600 meal (including a bottle of wine) did not live up to expectations - neither in food nor service.
To start with the positives: I do appreciate the thoughtful birthday gesture by your staff at the end of the meal - a meringue with a lit candle. It was a sweet and welcome surprise.
However, beyond that, the overall dining experience left much to be desired. While the oysters, cheese, and cold cuts were the highlight of the evening, the rest of the meal was underwhelming.
* The grass-fed Angus striploin, requested rare, was served medium. While I appreciate that it was subsequently replaced, the dish still did not deliver the tenderness or flavor one would expect from such a cut.
* The french fries were cold and overcooked with a dark exterior suggesting the oil may have been reused multiple times.
* The Iberico pork was unexpectedly tough and lacked tenderness.
* The roasted Saint-Marcellin cheese with honey, figs and frisee salad lacked balance in flavor and was overly sweet.
* The Atlantic cod loin was mediocre and did not stand out in any way.
* The chargrilled broccolini was cold and unpleasantly hard - not the crunch one would expect from proper preparation.
The mains overall were bland and failed to impress. For what was meant to be a celebratory meal, the experience felt more like a letdown.
Service-wise, we found the staff inattentive, and the overall engagement lacking - again, not reflective of the price point or the expectations set by your branding.
Given the significant discrepancy between our experience and the glowing online reviews, I can't help but wonder if some of the praise is incentivized. If not, then there is a serious inconsistency in quality and service delivery that needs addressing.
