Cloud Twelve Wellness, Spa and Kid's Club

On a visit to London to visit my friend, I came across the Cloud Twelve Spa near Nottinghill online. When I phoned for some advice on which package to book, the lady at reception was super helpful which gave me confidence in booking without a personal recommendation. When we arrived, we were greeted by the same lovely woman who made sure we had everything we could possibly need or want. Facilities were excellent, and they made sure it wasn’t too crowded so you could fully enjoy the facilities. Would highly recommend, treatments were excellent too and staff were all lovely and very welcoming.

The best spa I’ve been to! I felt so welcomed the moment I arrived and was pampered the whole time. Kim was especially wonderful, the massage was perfect. They pay attention to every small detail to make you comfortable and relaxed. I could have stayed there all day! The location is stunning too. Highly recommend x

I had the most wonderful spa treatment at Cloud Twelve and couldn’t be more impressed. From the moment I walked in, the atmosphere was serene and luxurious. My massage therapist, Dorota, was absolutely amazing. She was warm, professional, and incredibly skilled—her technique was both deeply relaxing and therapeutic. I left feeling completely renewed, both in body and mind. Cloud Twelve is a hidden gem.

I had such a lovely experience at Cloud Twelve, the space is beautiful and peaceful, and they offer so many amazing wellness and beauty services. I had a treatment with Shell and she was absolutely wonderful, so kind, professional and really made me feel relaxed throughout. Everyone at the spa was welcoming and attentive, and I left feeling refreshed!!

We had an incredible experience at Cloud Twelve. The service was fantastic and the spa set-up was great. Who knew such great facilities were hidden down that street! We had the hair spa treatment and the Mother Gaia pregnancy massage. Both treatments were exceptional! Would highly recommend a visit.

The massage was a present from my husband and he choose this place based on its great reviews. Sadly I was very disappointed with the service. The facilities look/ feel nice and the changing rooms/ showers etc. were great but for the price you would expect something way more lush. Whilst I was told someone would pick me up, there was no water or anything in the hallway, this is just for people apparently using the sauna area which made me feel secluded, after all you are in a Spa so something here would be nice. Now for the important part - the massage was like not having a massage at all and I walked out, like I walked in! The lady laughed at me whilst I asked her not to massage my head and did it anyways because she argued it was part of it so not only was my body completely covered in oil my hair was greasy too. Now the oil is fine but she just slapped that on without any pressure not giving any time to any areas whatsoever even tho I did ask her to focus on the shoulders since I was post pregnancy and breastfeeding. There was no communication like the mention of her name etc. which was odd or what was to be expected, generally very cold considering all you are is wrapped in a towel. Also there were very long silent type of pauses within the massage almost like she had other things to be doing…

The team were extremely friendly and professional. In particular, Marianne was very accommodating when I called to enquire about a recently expired (2 days) voucher and booked me in ASAP. Sabah conducted the massage which was fantastic. Very relaxing. 5/5 would recommend again.

Cloud Twelve kids club has been amazing for us since signing up our 1 year old son. He absolutely loves it and the staff are brilliant with him, particularly Luiz, Ira and Gabriel. The facilities are fantastic, clean and organised and there’s so much to do there. We love it!

I LOVED my treatment. My spa therapist was great. She gave me a good overview of what to expect and made the experience so relaxing. I feel like a queen after the facial and definitely will come back to when I'm in town. Was in London for work and Cloud Twelve definitely made my London experience so amazing. If you're in London, you have to make a trip to the wellness center. The sauna, salt experience, cold plunge and the staff all around made this one of my best spa experiences ever! Run don't walk there!

The massage therapist was excellent though I didn't catch her name. I booked the CBD oil massage and frankly didn't notice any difference from the massages I get regularly and it was pricey. The salt room and sauna were closed and there was no explanation as to why and someone was in the salt room. The spa is luxurious.

Cloud Twelve is a spa and a salon and much more but make sure you spend some time at their brassiere! Their menu is plant-based and this is coming from someone who is not a vegetarian! I absolutely loved the mushroom risotto, the smoked eggplant, and the spinach filo shell. Nice selection of teas, and oh yes they have a wine list!