clouds Heaven’s Bar & Kitchen

That was a great spontaneous experience that I got Friday night. Was lucky to get there with no reservation. Friendly staff at the bar and amazing view upstairs. Put the credit for future visit, cos you guys canceled the party I’ve expected while I was in Hamburg. See you later.

The location has amazing views from Hamburg, there is also a terrace bar on the upper floor to enjoy them. Regarding food, my expectations were too high I guess. The king Prawns were ok, we also order the truffle pasta which is far away from the quality that I was expecting for such a price and popular restaurant.

The food and service were excellent. I was a bit disappointed that the view is not really special as I had expected it to be. If you want to see the Dom you need to go to the bathroom ;)

A not so pleased experience. While the ambiance was pleasant (which I guess you only paid here for the magnificent view of Hamburg), the exorbitant prices didn't quite match the quality and portion of the food. The Burrata I had was so small for the price they asked. The bread and butter which they also charge you extra is also very few. The desert is the same. The steak (Entrecôte) was really delicious but for the price, really it is too much. To make matters worse, the service was incredibly slow, leaving us waiting for ages between courses.

Great view. Good food - U can probably find better at the same price, but still very good. The service was excellent- our host Daniel is doing a really fantastic job!!! We will definitely be back!

Good place, the waiter was really kind. We were celebrating birthday so we were treated with respect. The fish option was really delicious. I don’t need to comment the view… it is fantastic.

The shittiest Pornstar Martini for 25 Euros. Very rude waitress. Only positive was the great view. Not coming back!

Nick, our waiter was extremely courteous and patient with our orders and clicking our pictures. We got a seat by the window and it was the best view that I could have asked for. We were really satisfied with the service and the atmosphere. Will definitely be back again. The pictures don't do justice. They are way better in person. Rain and fog may not give a clear view so check your weather app before reserving.

Hubby took me here for my birthday. Our reservation had requested a seat by the window so we can enjoy the view but we were seated at a table next to a table by the window; we asked if we could take the empty one by the window but were told the table was reserved. It actually remained empty the whole time we were there, so that was a disappointment. We ordered the Chateaubriand for two which comes with a total of four sides and two sauces, so we got the asparagus, broccoli, roasted veggies and truffle fries. As you can see we tried to even out the meat with all the veggies. For the sauce we got the truffle and lobster - both were rich and full of flavor, but we both liked the truffle one best. The steak was cooked perfectly medium and was flavorful and tender. The sort-of table side service (since the steak is cut in the dining room but at a special station vs next to your table) made it seem quite fancy. For dessert we got the coconut sorbet sans "Happy Birthday" message despite hubby making the request with our reservation. Except for the restaurant seemingly not reading the special request in our reservation, this was a nice indulgent night out. The food was good and the wait staff was friendly and helpful, and the view is hard to beat.

Stopped by for a drink after dinner and to see the city skyline at night. Once we went up on the elevator it was difficult to find seating since it was crowded and you just find some empty seats and seat yourself. Luckily we found an empty table so we sat there and had to wait a while to order and then receive our drinks. The views were incredible and it was worth it. The drinks were decent but definitely a bit overpriced. The espresso martini was a good one. Would recommend for the views for sure but the food and drinks seem a bit overrated.

Wow. What an incredible restaurant! Our waiter was AMAZING as well. I don't remember his name but he took a selfie on my phone haha. Highly recommend this place to anyone. Try the truffle fries :) !!!

Excellent service and food, our friends visiting Hamburg felt welcomed and were mesmerized by the view

If you want to drink a glass of wine with a wonderful panoramic view, don't hesitate to go up to this bar restaurant. You will have access to the rooftop where you can chill on the comfortable benches or armchairs. The waiters are kind and they know their products so they can advise you for your order. The only thing is that it's a bit expensive but you will forget the price once you taste their tasty wines.

A great roof-top bar in Hamburg, in the very center of the city. The very top level is open, so absolutely fabulous during the summer. The place is a bit pricey, but it's worth going there for a beer or a cocktail. In the evening, you might need to book a table. I highly recommend this bar, it's absolutely magic!

Great location, terrific food, tasty drinks. Very pricy but in total worth it. Do make reservations beforehand if you're interested in a table with view.

Great location with a greater view. The atmosphere is cozy. My dish was very good, the other that we ordered was medium. However- it is a great place to go and see Hamburg from above. Be sure to make a reservation. Our waitress was fantastic and we felt good there.

Great food and location, amazing view. Nice bar to continue the evening after dinner.

Clouds is a beautiful place to have dinner or drinks and I have been there several times. The food and cocktails are always delicious and I would say that they are worth the high price. As a grand finale to my mother's visit from abroad (and first time in Hamburg) I took her to Clouds the night before she flew the 27 hours home. Unfortunately this time I was utterly disappointed and have a particularly bad taste left in my mouth as a result of the service and tipping rationale. Our 'personal' waitress was abrupt and argumentative from the beginning when we simply asked if there were any tables by the window free. She then presented herself as our sommelier saying she could absolutely recommend the perfect wine to match our dishes and went on to dismiss the whole wine list and suggest merely the most expensive red and white wines on the menu. As a wine scientist I found this incredible considering the wine list has many options, and plenty that would have been a far better match. When attempting to discuss the wines with her she was dismissive and simply told me I was wrong by saying that Spätburgunder is the same variety of grape as Pinot Noir. I strongly recommend that your waitresses are trained in wine service (at least) before they claim to be sommeliers. Despite feeling hustled throughout our dinner we enjoyed the food and atmosphere of the restaurant. When it came to the bill I found the cost of the meal and a section below to rate our experience. Having not ticked a rating the waitress pushed me define if I was satisfied, happy or ecstatic with the experience. I was more than happy to give them a rating but found it staggering that the rating was accompanied by a percentage tip (already calculated from the total cost of the bill). Although I thoroughly believe in tipping when it is deserved and intended to tip for this meal too, being forced to tip is uncouth and a significant faux pas on the behalf of the restaurant management (who incidentally, were on holidays and not available to speak to on the night we were dining). My advice - train your staff in wine, don't force the tipping with satisfaction ratings on the bill.

After a wonderful Hamburg harbor tour, we found our way to the Fairmont Hotel-recommended Clouds for the view, drinks and some food. It was sunny but cool and windy and our group of 7 found the top floor outdoor bar not right for us so we went down one floor to the inside bar/restaurant. We were told that area wasn't open for another 2 hours but we stayed to take in the great view and plan our next moves. When I approached the bartender (Dougie sp?) to discuss our options, he quickly provided menus for drinks and food, not at other places, but at Clouds. I finally got it that it was fine to stay and he was incredible with prompt beers, two bottles of wine, snacks and food. He even provided a complimentary strawberry champagne drink and nachos. He made our afternoon even more delightful and was another wonderful example of the welcoming attitude of the great people of Hamburg. Don't miss enjoying Clouds! What a great bartender and an employee of Clouds. Thanks!

A great location, amazing view, but it can be a lot more. The food and drinks are totally overpriced for the service that is offered. We were in a group of people watching a soccer game at the place. Not only there was a lack of tvs on the roof terrace but also they just managed to hang the tvs on the walls barely on time since "the owner took the key home, where the tvs were stored". The menu was an A4 laminated piece of paper which I found totally inadequate for a place where you pay on average 10 EUR per drink. Not only was the staff completely rood and unfriendly they also overcharged us on the bill and made fun of the fact that we were an english speaking group and did not tip them for the reasons stated above. The food was "ok" but 3,50 per shrimp on your ceaser salad - I found ridiculous. All in all sh#t service and an amazing location. I dont usually do this, but I just couldnt help myself. I hope that the owner improves this, since that place can be a lot more. Might come back in a year, not any time soon.