Abdullah AlEssa
Google
I would like to start by saying how much I appreciate Club Dauphine and the beautiful setting you have created at the Four Seasons Cap Ferrat. I’ve always enjoyed the atmosphere and the views, which is why I was particularly disappointed with my most recent experience on 10th August.
On that day, I was at the club with two other adults. We paid €240 per person for the beds alone, and of course, we also ordered food and drinks during our stay. Unfortunately, several aspects of the service and cleanliness fell far short of what I expect from Club Dauphine:
• Our beds were located far from the service area, and it took over 15 minutes before anyone came to take our order.
• At the restaurant, all our food was placed very close together on the table, with dishes stacked right next to each other in an impractical way.
• The chair and the floor in the dining area had visible food leftovers, which made the setting feel unclean.
• We asked if we could move to beds located closer to the main area, but were told they were taken. However, we noticed those beds remained empty for the entire time until we left around 4 p.m.
This was disappointing, especially given the premium prices and the otherwise high standards associated with your venue. I truly hope you take this feedback seriously, as I would love to continue coming back to Club Dauphine but expect service and cleanliness to reflect the luxury experience you are known for.