Kevin L.
Yelp
Had a terrible experience here, maybe you'll have better. But, I'm definitely going to try and throw in a veto if my friends want to come here again.
Came to watch the game and tried to order their version BLT but was told they were out. Sounded delicious, but no problem. Quickly pivoted and ordered wings, my friend was told they were not serving fires at that time so she ordered the house made chips.
That was probably 10 minutes before the game even started. We never saw our waitress again. Apparently she went home. Around the start of the second quarter I see orders coming out to people who weren't even downstairs when we put in our order. I flag down another waitress and am only told the kitchen is backed up.
I can sort of get a delay on wings. The fryer may be backed up. Maybe someone ordered a party platter. Whatever. But chips are served as a side with most meals. There was zero reason why my friend couldn't get her food.
Around half time someone retakes our order and tells us the meal is comped. My other friend orders wings of different flavor for himself.
Half way through the third quarter, my friend gets his wings. I STILL DO NOT and my friend still doesn't have her chips. It is almost comical at this point. Like I'm on a hidden camera show.
Into the fourth quarter I FINALLY get my wings and my friend gets her chips and now they have fries and bring her an order. But the chips and fries are stone cold.
One waitress left, the one who finally took over after half time said she was embarrassed and she gave notice it wold be her last shift.
I don't know what happened. Never got a real explanation. No one identified themselves as a manager to explain or apologize. It's nice that they comped the meal and the final waitress was at least nice.
But, the wings ended up not tasting great, I got 11 instead of 12 and I was so hungry at that point because I had not eaten anything prior that I just wolfed them down, paid for my initial beer, gave the waitress a good tip (because it didn't seem like her fault) and left the second the game was over.
I will also say that at no point was anyone in my party contentious, outwardly angry, disrespectful to anyone or demanding. We took the crappy situation in stride and the waitresses were responsive but it seemed something out of their control.