Shelby P.
Yelp
My family and I visited this pizza joint for lunch, looking forward to trying their pies, as we love wood fired pizza and saw this place while leaving the farmer's market over the weekend. Sadly, we left severely dissatisfied after actually going there.
Extremely disappointed with quality of food, the quality of service, the value, AND the overall vibe. First, while waiting for our pizzas to arrive, my husband inquired about where the bathrooms were, of the guy (the owner maybe?) at the entrance where we were sitting, who was leisurely loading the firewood from his pickup into the restaurant. Rather than answering my husband in a remotely friendly way, he treated us like an inconvenience / interruption and only even half-looked at us while giving us directions. Oh, and we were the only customers in the whole place the entire time we were there (worth noting, as it's unsurprising it was empty, given our experience). We ordered 3 pizzas - the Margherita, the Rocket and the Laughing Goat. The Laughing Goat was a soggy, wet mess. The Rocket was flavorless and while it wasn't complete wet TP, it was still quite mushy on the bottom. The Margherita was the only pizza cooked correctly and was extremely basic overall flavor-wise. When we brought the Laughing Goat pizza back up to the self-serve counter to let them know how soggy and wet it was, we were "corrected" by the young worker who had made our pizza, and told that's just how it is because "it's a heavy pie with heavy toppings." We clearly were supposed to know this and expect/appreciate a wet soggy mess. Flippant, very careless response. We were then offered to put the same pie in the oven longer (with the warning it would be more burnt), or we could have a new one made, or a different pizza. No apology or concern whatsoever, no offer for a refund or comp or discount. No hint of remorse on the restaurant's part. We ordered another Margherita pizza, to replace it. They didn't even refund us the $5 price difference between the pizza we sent back and the new one we ordered! Yes, seriously. Add to it that there was very limited seating with dirty, too-tiny tables that we had to clean off ourselves with napkins before sitting down to eat, the whole thing was just a real let down. As someone who worked in the service industry for close to a decade (in everything from pizza joints to high-end, fine dining restaurants), I left feeling extremely sour that we bothered to spend our time and money here--enough so to bother with a review. This place reeks of a dispassionate, dying business that doesn't care about the people they're apparently there to serve or the products they're serving. Bummer experience and a complete waste of money.
Note: We also visited How Ya Doin' pizza while in Steamboat and it was FAR (FAR!) better in terms of quality, service, atmosphere and value. We LOVED our experience at HYD. Go there instead, and avoid Clyde's--you'll thank me!