COACH

HUGE shoutout to North Park malls Coach team for being a huge help in custom building my own bag! From Morgan being an absolute sweetheart, extremely knowledgeable and helpful and really helped me make the most beautiful bag for me! It came in just about exactly a month from when I ordered it and I couldn’t be happier when I went to pick it up Giselle was so lovely and was super sweet telling me how everyone was excited about my bag and for me to see it! Alex the ASM was exceptional and helping me design my bag’s tag and from beginning to end I have truly love my experience here with coach and will definitely be back for more!

We stopped by the Northpark locating, Morgan not only greeted us but took us on a journey of all things Coach. We walked in to see a bag for Christmas in a few months, but Morgan also showed me the cutest bag which I may gift myself. Also, Morgan showed us jewelry and we tried a couple of bracelets. Overall it was a great experience and we will be back!!!!

sophie was great help over the phone! nadia was a great help in store. both girls were very sweet and made me feel validated as this was my first time purchasing in store. thank you again!

The guy with tattoos who’s responsible for tightening watches/bracelets has a problem. Or maybe he’s just racist im not sure. I was never greeted, was spoken curtly to, and he had this look on his face the entire time like somehow im bothering him? He greeted another lady right in front of me, but not me… his main client lol. When I asked for a carry bag, he seemed so annoyed as if it’s coming out of his paycheck. The rest of the staff is amazing!

Thank you Victoria, for being so kind an patient and helping me with my selections today! I came into this store with no clue of what I was going to buy and Victoria helped me the whole way through and topped it off with a bow and personalized tag! Her level of customer service is unique and unmatched! I will return to this store soon!

My family is a coach shopper at this location because of their service . Today was not the day . My mother and I came in for repair . The young lady looked at the bag and advise because of the placement of the grommet's she was not able to do it. Then she asked if the hand bag was their product since she did not recognize it . If the young lady would have checked our profile she would have found the hand bag. She would have also seen that the handbag had been repaired before. Her tone was off putting and non helpful . I asked for a floor supe and advise him if the tone . He apologized however he was also dismissive . Please coach on your customer return to providing a good experience

I had an amazing experience!! Morgan helped me above and beyond! I did not have an easy request but she helped me and the outcome was great! Definitely one of my favorite locations! Morgan made my day and gave me a chance to find a perfect gift for my husband!

Perfect shopping experience. Knowledgeable and friendly staff. We got our bag tag monogrammed and shopped around. Will definitely shop here again!! Sophie was a rock star at helping us!!

This was my first time visiting at this location I was looking for a specific bag I've been eyeing for a little over a year. I'll admit I'm in my early 20s and look very young for my age. I got looks from the employees giving me the hint they weren't going to really help out until I met with Kenny. Kenny was very kind and informative. He did an amazing job and went bound to make sure this bag was everything and more for me. What was feeling like a bad experience and judgment turned into the best customer service. Thank you Kenny!! You were truly amazing!!!!

It was a typical Wednesday, July 13th, when my friend and I decided to take the initiative to do some window shopping. We stopped by multiple stores beforehand but it often resulted in the sales associates merely just greeting us or greeting us too much, to which they kept asking us a series of questions. However, that was not the case for Coach. We were welcomed into the store by a woman named Lakayla (if my memory serves me right) who was extremely generous, comforting, and all around delighted. She showed us around the store, asked us a few questions about which items we might be interested in, and even took an extra step as to allow for us to utilize one of the employee iPads to digitally create our own unique Coach city shoes. It was an amazing experience, and the conversations with Lakayla were never dull. We had small talk about varying topics, which contributed to the enjoyment factor of the shopping experience. As an admirer and lover of Coach (as well as being an employee of Coach), I have always been drawn to the slg's. I have an obsession with collecting them, and was hoping to find some unique items to add to my collection. Lakayla helped pick out a card case for me, a simple chalk-white, pebble leather card case with steam-colored letterings. Additionally, I was drawn and captivated by a zip card case in papaya that Lakayla also showed me. I absolutely loved the portrayal of the hangtag on the card case, and the genuine glove-tanned leather is always to die for. Overall, Lakayla showed excellent knowledge of the products, as well providing an outstanding experience to both my friend and I. Though typing these words are not necessarily the same as saying them, I am more than pleased to have been helped by Lakayla.

If you're black, they will ignore you. DONT BOTHER! I went in to purchase TWO bags, I thought to myself, "let me just go in and see if they'll acknowledge me" and of course they didn't. I literally sat down for 5minutes, no one acknowledged me. I took my black dollars to Gucci. THANKS FOR NOTHING

Nice and organized store! The staff is friendly and helpful. Products are interesting depends on your desire.

I've here for few times in 2weeks. I bought Christmas gift for my family here and coach wasn't my favorite brand but I like them now. I have a issue that exchange shoes here and it will delivery but wasn't delivered. I have to went back to here again for asked that. They remembered me and it was easy to solved my issue. Camille looked my issue and found out that they tried call me but I changed phone number and they couldn't reach out. She was very good explained everything to me. I looked for my mom bag and Camille was helped me that and she gave a idea bout customize bag. She was amazing personality and very kindly. I give 5star only reason is her. This place was pretty busy when I was here and I felt sorry to them. I will definitely back to here again. You are shopping in the area and need something from coach then go this place. They will very welcome to you.

Been coming to this one at Northpark for at least 5 years now and since day 1, I am continually impressed with the level of service and no-pressure atmosphere provided in addition to a great selection of mens options. Fully recommend even above the other coach stores around DFW

About two months ago, I stopped by on a Saturday afternoon to get some minor customization of Coach items I have owned for a while. I added a few tea roses and picked up some leather moisturizer. The managers were all very accommodating. They offered me water and we chit-chatted a bit. Ultimately, I decided to come back a bit later to pick up my finished items. Before I left, one of the managers gave me her card. It was a nice experience, and I will return. By the way, I have gotten so many compliments on the customization.

The new store including design, layout, merchandizing and staff is fabulous. The selection and quality of product in this store is mind boggling as is the eager staff.

Always shop here and the associates are always extremely helpful and super friendly. From experience, they have remembered me and know what I go for!

I recently went to this location on Friday and it was such a great experience since the beginning when my brother and I walked in we were greeted and helped. I was helped my Camille to choose the perfect bag for my mother's anniversary present. She was very helpful and showed me several styles in my mother's favorite color and recommended a perfume that I wouldn't have thought to purchase to go along with the bag. I usually purchase online my coach products but I'm really glad I stopped by in person. Amazing service and thank you Camille for the help my mom will love it!

Update: the manager of the store corrected the issue and the new wallet was overnighted... but still only giving 3 stars for the inconvenience brought upon the customer I ordered a monogrammed wallet for a gift from this location, and waited 10 business days to get it. When it arrived, it had no monogram on it... wow So, I called and they had the nerve to tell me to come to THEM with the wallet so they could ship it back before they sent me the correct one with a monogram on it... my other option was to PAY for shipping to ship it back to the Coach headquarters before they would ship me the monogrammed wallet. Won't be doing business with them again. Pretty bad service for what they call a luxury brand...

This is a wonderful store! Over the years, I've accumulated around seven Coach bags. I found out that these can be monogrammed with letters and even themed icons. I brought in tags for all of these bags and Hannah happily monogrammed them for me. I also bought a wristlet for my mom for Mother's Day and she monogrammed that for me, wrapped it and mailed it to my mom for me all without charge! She asked me if she could do this. I didn't have to ask. The service you get at this store is first rate! All of the sales associates here are professional and genuinely friendly. I personally recommend you ask Hannah to show you the various pieces in the store. She is knowledgeable and she's happy to go beyond your expectations in customer service!

Each time I've visited the Coach store at Northpark, I've had a wonderful experience whether I'm purchasing or perusing. One year ago, I purchased a wallet from the store. They helped me special order (at no charge) the exact wallet I wanted - an adorable retro-inspired wallet made from soft, black leather and shiny silver trim. It arrived within two weeks and I enjoyed it thoroughly until November, when, sadly and surprisingly, the change purse clasp broke. I finally made my way to the Coach store and told them what had happened, requesting that they fix the wallet. They told me they do not repair items and that this particular wallet was no longer being produced. As I was beginning to feel a little consumer anger brewing, the VERY helpful associate told me that I could choose any wallet of equal value or apply the entire cost toward another item. Say what? That's right, I chose a brand-spanking-new, larger, gorgeous wallet free of charge. For a year-old broken wallet with no receipt. As one who occasionally suffers from post-splurge regret (after all, this wallet cost half as much as my first vehicle), I now know that purchasing luxury brands - particularly ones with such wonderful customer service - is totally worth it. Even if you can't drive that wallet to school.

I dropped off my purse for repair in the beginning of October,a few weeks ago I called to check on it since the 4-6 weeks had passed, when I called the lady told me my purse had already been picked up! I advise her I hadn't picked it up or my husband which is the only one that would,it has been 3 weeks and still haven't gotten resolution! I called coach directly and they told me the store will have to handle it since it happened in the store!! Horrible experience will no recommend

Coach never ceases to amaze me! This store is absolutely beautiful, loving the new concept and the personalization! Went in there for a gift and ended up getting 4 people gifts. If you are in NorthPark Center, go visit Hannah and Kristin as they exemplify what great customer service is all about! Good job ladies and thank you again for your help.

Was in there on Saturday looking at the purses and this older sales rep woman came up to me to ask how I was. We were having a nice conversation and in the middle of it, she just walked away. I'm perturbed by how rude this sales rep was. She didn't say anything and just straight up walked away. I don't care if you don't enjoy or relate to the conversation, as a sales rep, you need to be polite and finish/end the conversation and then walk away. So unprofessional.

I love Coach. I buy a new one every year. They are made with great leather and they last forever. I have some I have had for years and they still look like new.

Obviously they don't work commission, because when i walked in there with all my bags from burberry, tiffanys, and armani, i wasn't even acknowleged until 10 mins AFTER i found my item, (wristlet for my cousin). What were they doin? Both of them, Danyelle if she is the white girl, and the latin guy were talking and having a blast. I gave two stars because after i was helped, the guy was okay at service.

I've been here a handful of times to purchase for my wife and myself. I ask for the same sales rep every time, Kayla Aguirre. VERY helpful and knowledgeable. I wouldn't buy Coach anywhere else from anyone else.