COACH

I absolutely love this location! Although I despise Northpark, this is one of the last good stores there! At most stores at Northpark they won’t even approach you unless you are holding giant shopping bags from luxury stores. But in Coach the vibes are completely different. Recently I came in to pick up a Brooklyn bag with my husband. The wonderful ladies there Morgan and Gibson helped me tremendously. They helped me customize my bag with pins and charms, as well as let me in on some insider things about the store. It was such an amazing experience and is one of the many reasons why I will forever be a Coach girly. The only store that makes North Park worth it. I will be back to get my Christmas bag very soon lol.

Christian was the sweetest and most helpful sales associate! He greeted my boyfriend and I warmly and assisted us in searching for the perfect bag. I already had one in mind but he really sold me on it plus a chain and a charm. He was very kind and made sure we got what we wanted.

Lakala Edens did an amazing job helping me find the right bag for my beautiful soon to be fiancée. She walked me through all the available options and what would work best for what I’m looking for. She was very informative and had a great personality will definitely be back!

I went shopping for a new work bag and had the absolute best experience with Essence. She was attentive, patient, and incredibly knowledgeable about the products. She took the time to understand what I needed for work and helped me find a bag that fits my style and daily demands perfectly. Her professionalism and warm personality made the entire experience enjoyable. Essence truly went above and beyond!

HUGE shoutout to North Park malls Coach team for being a huge help in custom building my own bag! From Morgan being an absolute sweetheart, extremely knowledgeable and helpful and really helped me make the most beautiful bag for me! It came in just about exactly a month from when I ordered it and I couldn’t be happier when I went to pick it up Giselle was so lovely and was super sweet telling me how everyone was excited about my bag and for me to see it! Alex the ASM was exceptional and helping me design my bag’s tag and from beginning to end I have truly love my experience here with coach and will definitely be back for more!

Title: Disappointing Experience at NorthPark Coach Store I’m writing this review as a very disappointed parent. My 17-year-old son visited the NorthPark Coach store hoping to have a holiday gift wrapped for his girlfriend. Before driving out, he called the store and was told the item could be wrapped, so he made the trip expecting that service. Once he arrived, the manager on duty, Naya, refused to wrap the gift. More troubling than the refusal itself was the way she handled the situation. She laughed and made comments implying the item was purchased from an outlet rather than a “real” Coach store, and did so in front of other customers. This left my son embarrassed and hurt. He was simply a teenager trying to give his girlfriend a thoughtful $250 gift. No customer—especially a minor—should be made to feel judged, belittled, or shamed over where an item was purchased. This experience showed a serious lack of professionalism and customer care. I hope management addresses this behavior so no other customer, especially a young one, is treated this way.

I'd recommend avoiding this Coach location like the plague. We asked where one of the bags was made, since nothing Coach is made in the US anymore unless it's a rare release. I already knew the answer after previously researching this bag for my wife, but I wanted to see if they would be honest with me. We were told it was made in the US, as "all our items are made in New York or New Jersey." I asked again, telling her it was actually made in Cambodia - something a sales lady at one of the Coach stores in Austin told me just 2 days prior about that very bag and which I then verified online afterwards. She brought her manager to verify and the manager also lied right to our faces, restating the New York assertion. On principal alone, we left after intending to purchase the bag that afternoon. We'll be buying it in Austin, from the honest sales folks there. Honesty goes a LONG way. Everyone knows Coach makes their products in the Asian market... Don't lie and insist otherwise.

I stopped buying coach in the early 2000’s but apparently kids now like it again. My son bought something from Coach (Outlet) for his gf for Christmas. He picked and paid and ordered himself. My husband and I picked it up at the store. I forgot to ask to get it wrapped. Next day he went to this location to ask for the packaging and/or see if they could wrap it or he could pay to wrap. Manager Nya pretty much laughed at him and tried degrading him by continuing to say “Go to the Outlet store, this isn’t an Outlet store” I mean, it’s just Coach. Chill. He called before going and they told him yes, and he drove 45 mins to get there. So yes! I was upset. Not just for the box, but the customer service. It’s the holidays lady. Go find a reason to be nice heifer! Well, yup, glad I DONT use or like Coach.

This was my first time visiting at this location I was looking for a specific bag I've been eyeing for a little over a year. I'll admit I'm in my early 20s and look very young for my age. I got looks from the employees giving me the hint they weren't going to really help out until I met with Kenny. Kenny was very kind and informative. He did an amazing job and went bound to make sure this bag was everything and more for me. What was feeling like a bad experience and judgment turned into the best customer service. Thank you Kenny!! You were truly amazing!!!!

It was a typical Wednesday, July 13th, when my friend and I decided to take the initiative to do some window shopping. We stopped by multiple stores beforehand but it often resulted in the sales associates merely just greeting us or greeting us too much, to which they kept asking us a series of questions. However, that was not the case for Coach. We were welcomed into the store by a woman named Lakayla (if my memory serves me right) who was extremely generous, comforting, and all around delighted. She showed us around the store, asked us a few questions about which items we might be interested in, and even took an extra step as to allow for us to utilize one of the employee iPads to digitally create our own unique Coach city shoes. It was an amazing experience, and the conversations with Lakayla were never dull. We had small talk about varying topics, which contributed to the enjoyment factor of the shopping experience. As an admirer and lover of Coach (as well as being an employee of Coach), I have always been drawn to the slg's. I have an obsession with collecting them, and was hoping to find some unique items to add to my collection. Lakayla helped pick out a card case for me, a simple chalk-white, pebble leather card case with steam-colored letterings. Additionally, I was drawn and captivated by a zip card case in papaya that Lakayla also showed me. I absolutely loved the portrayal of the hangtag on the card case, and the genuine glove-tanned leather is always to die for. Overall, Lakayla showed excellent knowledge of the products, as well providing an outstanding experience to both my friend and I. Though typing these words are not necessarily the same as saying them, I am more than pleased to have been helped by Lakayla.

If you're black, they will ignore you. DONT BOTHER! I went in to purchase TWO bags, I thought to myself, "let me just go in and see if they'll acknowledge me" and of course they didn't. I literally sat down for 5minutes, no one acknowledged me. I took my black dollars to Gucci. THANKS FOR NOTHING

Nice and organized store! The staff is friendly and helpful. Products are interesting depends on your desire.

I've here for few times in 2weeks. I bought Christmas gift for my family here and coach wasn't my favorite brand but I like them now. I have a issue that exchange shoes here and it will delivery but wasn't delivered. I have to went back to here again for asked that. They remembered me and it was easy to solved my issue. Camille looked my issue and found out that they tried call me but I changed phone number and they couldn't reach out. She was very good explained everything to me. I looked for my mom bag and Camille was helped me that and she gave a idea bout customize bag. She was amazing personality and very kindly. I give 5star only reason is her. This place was pretty busy when I was here and I felt sorry to them. I will definitely back to here again. You are shopping in the area and need something from coach then go this place. They will very welcome to you.

Been coming to this one at Northpark for at least 5 years now and since day 1, I am continually impressed with the level of service and no-pressure atmosphere provided in addition to a great selection of mens options. Fully recommend even above the other coach stores around DFW

About two months ago, I stopped by on a Saturday afternoon to get some minor customization of Coach items I have owned for a while. I added a few tea roses and picked up some leather moisturizer. The managers were all very accommodating. They offered me water and we chit-chatted a bit. Ultimately, I decided to come back a bit later to pick up my finished items. Before I left, one of the managers gave me her card. It was a nice experience, and I will return. By the way, I have gotten so many compliments on the customization.

The new store including design, layout, merchandizing and staff is fabulous. The selection and quality of product in this store is mind boggling as is the eager staff.

Always shop here and the associates are always extremely helpful and super friendly. From experience, they have remembered me and know what I go for!

I recently went to this location on Friday and it was such a great experience since the beginning when my brother and I walked in we were greeted and helped. I was helped my Camille to choose the perfect bag for my mother's anniversary present. She was very helpful and showed me several styles in my mother's favorite color and recommended a perfume that I wouldn't have thought to purchase to go along with the bag. I usually purchase online my coach products but I'm really glad I stopped by in person. Amazing service and thank you Camille for the help my mom will love it!

Update: the manager of the store corrected the issue and the new wallet was overnighted... but still only giving 3 stars for the inconvenience brought upon the customer I ordered a monogrammed wallet for a gift from this location, and waited 10 business days to get it. When it arrived, it had no monogram on it... wow So, I called and they had the nerve to tell me to come to THEM with the wallet so they could ship it back before they sent me the correct one with a monogram on it... my other option was to PAY for shipping to ship it back to the Coach headquarters before they would ship me the monogrammed wallet. Won't be doing business with them again. Pretty bad service for what they call a luxury brand...

This is a wonderful store! Over the years, I've accumulated around seven Coach bags. I found out that these can be monogrammed with letters and even themed icons. I brought in tags for all of these bags and Hannah happily monogrammed them for me. I also bought a wristlet for my mom for Mother's Day and she monogrammed that for me, wrapped it and mailed it to my mom for me all without charge! She asked me if she could do this. I didn't have to ask. The service you get at this store is first rate! All of the sales associates here are professional and genuinely friendly. I personally recommend you ask Hannah to show you the various pieces in the store. She is knowledgeable and she's happy to go beyond your expectations in customer service!

Each time I've visited the Coach store at Northpark, I've had a wonderful experience whether I'm purchasing or perusing. One year ago, I purchased a wallet from the store. They helped me special order (at no charge) the exact wallet I wanted - an adorable retro-inspired wallet made from soft, black leather and shiny silver trim. It arrived within two weeks and I enjoyed it thoroughly until November, when, sadly and surprisingly, the change purse clasp broke. I finally made my way to the Coach store and told them what had happened, requesting that they fix the wallet. They told me they do not repair items and that this particular wallet was no longer being produced. As I was beginning to feel a little consumer anger brewing, the VERY helpful associate told me that I could choose any wallet of equal value or apply the entire cost toward another item. Say what? That's right, I chose a brand-spanking-new, larger, gorgeous wallet free of charge. For a year-old broken wallet with no receipt. As one who occasionally suffers from post-splurge regret (after all, this wallet cost half as much as my first vehicle), I now know that purchasing luxury brands - particularly ones with such wonderful customer service - is totally worth it. Even if you can't drive that wallet to school.

I dropped off my purse for repair in the beginning of October,a few weeks ago I called to check on it since the 4-6 weeks had passed, when I called the lady told me my purse had already been picked up! I advise her I hadn't picked it up or my husband which is the only one that would,it has been 3 weeks and still haven't gotten resolution! I called coach directly and they told me the store will have to handle it since it happened in the store!! Horrible experience will no recommend

Coach never ceases to amaze me! This store is absolutely beautiful, loving the new concept and the personalization! Went in there for a gift and ended up getting 4 people gifts. If you are in NorthPark Center, go visit Hannah and Kristin as they exemplify what great customer service is all about! Good job ladies and thank you again for your help.

Was in there on Saturday looking at the purses and this older sales rep woman came up to me to ask how I was. We were having a nice conversation and in the middle of it, she just walked away. I'm perturbed by how rude this sales rep was. She didn't say anything and just straight up walked away. I don't care if you don't enjoy or relate to the conversation, as a sales rep, you need to be polite and finish/end the conversation and then walk away. So unprofessional.

I love Coach. I buy a new one every year. They are made with great leather and they last forever. I have some I have had for years and they still look like new.

Obviously they don't work commission, because when i walked in there with all my bags from burberry, tiffanys, and armani, i wasn't even acknowleged until 10 mins AFTER i found my item, (wristlet for my cousin). What were they doin? Both of them, Danyelle if she is the white girl, and the latin guy were talking and having a blast. I gave two stars because after i was helped, the guy was okay at service.

I've been here a handful of times to purchase for my wife and myself. I ask for the same sales rep every time, Kayla Aguirre. VERY helpful and knowledgeable. I wouldn't buy Coach anywhere else from anyone else.