Bryan O.
Yelp
Attending a recent performance of Sonic Symphony at Cobb Energy Performing Arts Center was a complete disappointment--not because of the performance itself, which was (and always is) fantastic, but because of the utterly unprofessional and downright rude behavior of the venue's staff.
Between tickets, concessions, merchandise, and parking, my party spent over $600. For that amount, I expected to feel like a valued guest, but the way I was treated at the end of the night left me feeling like little more than an inconvenience.
At the end of the show, I experienced a bathroom emergency. When I tried to use the restroom, I was met with blocked access and an employee who couldn't have cared less about my situation. Despite explaining my urgent need, I was rudely told I could only use a restroom that was fully occupied, because apparently, the rest of the venue was "closed." This lack of empathy and basic decency was shocking.
What's even more upsetting is seeing other reviews here that detail similar experiences--ushers and staff who treat paying guests with impatience and hostility, rushing them out of the venue as though they can't leave fast enough. It's clear this isn't an isolated incident but rather a pervasive attitude that undermines the entire guest experience.
Cobb Energy Performing Arts Center, you need to do better. Having frequented [often] the Fox and the Alliance, as well as other smaller venues in the metro area, I have never experienced, at any of them, the kind of horrific disregard I was met with tonight. The performances you host deserve a staff that matches their professionalism, not one that actively ruins the experience for paying guests. I won't be returning until this venue learns how to treat people with the respect they deserve. For now, at least until this situation is addressed and fully rectified, I sadly can no longer recommend this place to anyone. Recent communication with Cobb Energy's administration have been underwhelming. Any effort on my part to get the situation resolved has been met with extreme apathy and avoidance.