Steve C.
Yelp
For $270, for two people, we got about ten ounces of meat, two mid alcoholic beverages, mushrooms we didn't like, an okay but not good appetizer, mood inappropriate music, and an inattentive service who didn't seem to want to deal with us, couldn't remember to bring a fork, disappeared for long stretches.
If I wanted that type of dining experience I could have spent $60 and went to TGI Fridays.
Gyu Kaku in Philly is a similar type of dining expeirence that is lower cost, higher quality, more attentive servers, more appropriate music, and better value.
If you want the experience of this type of dining, take the road trip to Philly versus spending your money here.
Edit:
The manager reached out a week ago to say this. Unfortunately, the GM then never responded back after their initial email. So, yea, I guess their average experience isn't all that concerning to them.
(Sent 2/21/24)9
Hi Steve,
I am equally disappointed with your experience here at COBRA as you are. It is simply not what you should expect from us.
Given you took time out of your day to provide feedback, it gives me hope there is a chance to win you back and make this right. Steve, it's important to me that you know that hospitality and making my guests happy is what keeps me going, and I do not take negative feedback lightly.
Please allow me some time to regroup with my team to further look into your experience.
Thank you for sharing with us,
Collin McNamee, General Manager